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NH KRYSTAL Timeshare COMPLAINTS

NH Krystal, Eskape by Krystal, Krystal, Krystal Adventure Plus, Krystal resorts, Krystal Altitude, Hoteles Krystal, Krystal Urban, Krystal Grand, Krystal Beach

NH KRYSTAL Timeshare COMPLAINTS
  Legal Name:
Hoteleria Chicome S.A. de C.V.
  Resort sales locations
Cancun, Puerto Vallarta, Ixtapa
  Resort collections
Concord Servicing Corporation
  Rental Companies:
Continental Connections, R.S.I (Resorts Solutions International)
Hotel Representatives:
Rafael Septien, Ray Rubio, Luis Farias, John Payne, Martha Gonzalez, Cynthia Saldivar, Laura Gonzalez

Common Complaints:

  • Offer to rent out their Krystal timeshare weeks for a high profit
  • Guarantee that they will resell or trade in a previously owned timeshare.
  • Salesperson claims that the client will receive a password to book their vacations easily through a site like Expedia or Orbitz
  • Offer an annuity program where clients are promised to get their full investment back after 25 years if they pay an extra 5-7% of the purchase price to Lloydshare, the third party company that organizes the annuity. The salesperson makes claims that they are the same company as Lloyds of London Insurance.

Krystal Phone number
Phone: +52 (998) 848-9800
Toll Free: 01 800 KRYSTAL (5797 825)
Fax: +52 (998) 848-9813

To receive more information about NH Krystal timeshare complaints and how to cancel it, send a WhatsApp to +52 333 239 6589, fill in the form in the contact section or call us at +1 714 277 3662.

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Read what other timeshare scam victims say:
158 Complaints
  • WILLIEApril 12, 2012, 10:15 am

    YOU CAN WRITE AS MUCH AS YOU WANT TO, BUT WE ALL GOT SUCKERED IN. SERGIO TREVINO, HEAD RIP OFF SALEMEN WILL FACE HIS MAKER SOMEDAY.HE WILL NOT BE FORGIVEN.
       MEXICAM GOVERMENT COULD CARE LESS ABOUT THE MONIES YOU PUT INTO THEIR COUNTRY. THEY LOVE IT. KEEPS THE "PEOPLE" EMPLOYED.
         FOR BANK OF AMERICA, SAY YOU LOST YOUR CARD AND GET A NEW NUMBER, THIS WAY THEY CAN'T MAKE ANY FUTURE PAYMENTS TO THE HOTEL. THEY KNOW THAT THE COMPANY AND CONTINENTAL CONNECTIONS ARE SCAMS. BUT HEY, YOU KEEP ON PAYING DON'T YOU.

  • MarioApril 12, 2012, 10:15 am

    Mi papás salieron de viaje a y mientras estaban en Vallarta los invitaron a una presentación de tiempo compartido. Dicen que compraron uno de los paquetes más pequeños y que consiguieron una "super oferta"  ellos casi no saben usar la computadora asi que me he dedicado a ayudarles y estamso muy asustados por todos los malos comentarios que vemos, no nos queremos arriesgar a ver si todo es verdad a si que ya enviamos un email para cancelar, pero nadie nos ha contestado nada. Que más podemos hacer?  me temo que mis papás también son victimas de NH Krystal.

  • DianaApril 12, 2012, 10:15 am

    We got a timeshare at NH Krystal in 2002, and would like to try to get out of the contract which is for one week every other year until 2025. They told us many things which were not true about the timeshare, such as the maintenance fee would not increase, we could resell weeks, etc and we would like to see if we can get out of the contract somehow so we don't have to keep paying maintenance fees every other year.

  • Bob ScottApril 12, 2012, 10:15 am

    We purchased time share at the NH Krystal resort in Cancun Mexico. Sales person promis us that we will get profit from renting our power weeks to cover any maitenance fees. We never get any profit or any income from them. Now we got calls from Concord Collection Agency. We would like to cancel contract with NH Krystal Company.

  • Sandy April 12, 2012, 10:15 am

    The purchase pitch that was presented to me was full of false information. I was informed that I could offer weeks of my membership to an outside broker to rent.  The sells rep explained that the Krystal is located very close to the convention center and we rent those out at a premium dollar amount. If I offered my weeks for rental, we would receive a check for $18, 000. After discussing the rental for some time longer, we agreed to purchase, with the help of a 90 day, no interest credit card from Bank of America. About 3 months later we contacted the Rental Broker to get additional information. It was at this time that I were informed that the rental was not guaranteed in any way. I was also told that he had no record of me, despite speaking with me on the phone the day of the purchase. I have contacted the Krystal rep. and asked about the promise of guaranteed rental. He denied ever making the promise and pointed out that we had signed a contract that stated they do not guarantee rental. I looked at the contract many times and was perfectly aware of that fact, however also remember the conversation we had when signing the document. He said this had to be on the contract, because Krystal does not handle rental, therefore cannot guarantee it.

  • HenryApril 12, 2012, 10:15 am

    Have a membership in Nh Krystal - Puerta Vallarata. Paying overcharged mainenance fees for past 15 years. Saleslady was very dishonest in what was said relainting to rentals. I would like to cancel it

  • MichaelApril 12, 2012, 10:15 am

    I have a timeshare at NH Krystal that I was scammed into buying. After reading through the paper work, I can see I didn't end up with the same deal they were offering at the table. They also made several references to renting and significant revenue from owning the property.

  • LucyApril 12, 2012, 10:15 am

    nos estafaron con $20,000 dolares y no nos lo quieren regresarar, nosotros pusimos nuestra queja con profeco dentro de los 5 dias que la ley indica y  aun no nos regresan nuestro dinero, ya les mandamos varios correo pero lo unico qu enos dicen qes que si nos cancelan nuestra membresi apero no no nos regresan nuestro dinero. estan violando la ley y no quieren regresarnos nuestro dinero. Es el peor erro que pudimos cometer comprando con  estos estafadores.

  • JohnApril 12, 2012, 10:15 am

    I was also a victim of Krystal Timeshare SCAM!!The 90 minute presentation turned into a five hour sales pitch marathon and the tactics they use to get you into a contract and keep you in that contract are illegal. They made me sign paperwork and then when I got back home, I realized I was missing a lot of paperwork that were supposed to be in the little binder. There is no doubt that Krystal are very beautiful. I had a wonderful stay there and would have recommended the resorts to anyone. However, due to the illegal sales practices and the fraudulent information I was a victim of, I want everyone to know about this SCAM, so no one else has to suffer.

  • NancyApril 12, 2012, 10:15 am

    We purchased a membership at NH Krystal and they told us they would sell the timeshares that we already had and send us the money.Which was more than the purchase price.Has anyone had that kind of experience?

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