NH KRYSTAL Timeshare COMPLAINTS
NH Krystal, Eskape by Krystal, Krystal, Krystal Adventure Plus, Krystal resorts, Krystal Altitude, Hoteles Krystal, Krystal Urban, Krystal Grand, Krystal Beach

- Legal Name:
- Hoteleria Chicome S.A. de C.V.
- Resort sales locations
- Cancun, Puerto Vallarta, Ixtapa
- Resort collections
- Concord Servicing Corporation
- Rental Companies:
- Continental Connections, R.S.I (Resorts Solutions International)
- Hotel Representatives:
- Rafael Septien, Ray Rubio, Luis Farias, John Payne, Martha Gonzalez, Cynthia Saldivar, Laura Gonzalez
Common Complaints:
- Offer to rent out their Krystal timeshare weeks for a high profit
- Guarantee that they will resell or trade in a previously owned timeshare.
- Salesperson claims that the client will receive a password to book their vacations easily through a site like Expedia or Orbitz
- Offer an annuity program where clients are promised to get their full investment back after 25 years if they pay an extra 5-7% of the purchase price to Lloydshare, the third party company that organizes the annuity. The salesperson makes claims that they are the same company as Lloyds of London Insurance.
Krystal Phone number
Phone: +52 (998) 848-9800
Toll Free: 01 800 KRYSTAL (5797 825)
Fax: +52 (998) 848-9813

I am also a victim of this timeshare scam from Krystal Resort in Cancun, Mexico. We bought this with the expectations of renting the weeks. That was 5 months ago and we stil waiting. We are disputing with BoA but we know that they are together in this.
My Husband and myself went through the exact same thing i just read about with Krystal early January this year! They scammed us, lied about selling our resort and stated that the selling of out resort for $15,000 would pay off both what we owed on our resort and Krystal with no out of pocket monies. What a scam they are and I don't understand why Mexico government allows them to get away with this! Is there anyone out there that wants to join forces against Krystal?
I have contacted Ray Rubio by email and stated that I request a refund and want to cancel my transaction due to misrepresentation by Steve Levy and he responded by telling me, I misunderstood and I signed the papers. It would be much appreciated if I could get some help to resolve this matter. It is very disappointing when I think about our trip to Cancun because of the situation we are in now. I will continue to do what ever I can to prevent other people from getting into this kind of situation with Krystal.
Antes de que pasaran los 5 dias que son establecidos por la ley par apoder cancelar un contrato de tiempo compartido y hasta el día de hoy 10 meses después es lo que tenemso mi esposo y yo intentando cancelar una membresia con Krystal, estamso cansados de sus mentiras y groserias, ni siquiera nos contestan el telefono, los correo nos lo socntestan tarde y con respuestas absurdas, nos robaron $20 mil dólares!! y queremos recuperarlos.
hace aproximadamente 6 meses, mi esposa y yo fuimos a Cancun e invertimos en un tiempo compartido, no lo hemos utilizado aun pero queremos cancelarlo y recuperar el enganche;hemos tenido dificultades para comunicarnos y tenemos entendido que solo tenemos 5 dias para cancelar, nos gustaría recibir un consejo y saber si es posible cancelar el contrato y recuperar nuestro dinero aunque estemos excedidos de los 5 dias.
We have a contract with Krystal International Vacation Club which I believe was fraudulently presented as an investment opportunity. We now have $30,000 of credit card debt . we feel trapped in this contract and would like to get out.
tengo mas de 2 años pagando mi membresia y ya no la quiero, he pagado mas de 70 mil pesos y para como estan los tiempos de dificiles no pienso regalarle mi dinero a nadie. Ya les explique toda mi situacion y cada que les hablo para que me den una solucion me comunicn con una persona diferente a la cual tengo que volver a platicarle toda mi situacion y no me han ayudado en lo absoluto.
I purchased a unit at Krystal recently and was completely duped. I should have known when they were bragging about how much they make every year in timeshare sales...laughing all the way to the bank with my money!!!! I'm a single mom and work for a nonprofit organization. I thought I was purchasing something that we could enjoy and look forward to and this has jettisoned me into some serious financial hardship. I just can't believe it...
they convinced us to pay in full because that would be the best way to rent out our property because they give first priority to those who don't owe on their property. It gets better! They also told us that if we paid it in full and weren't happy at any time in the future then the developer would buy back the property at a lower price than we paid, it would most likely be half the price. We are out a lot of money!! Our biggest concern is that if we "give" back the week and jut stop paying the maintenance it will affect or show up on our credit.
We purchased a 1 bedroom unit every other year in Puerto Vallarta in 2002. We have used it every otehr year and have had no problems to complain about. If we had a problem arise I talked with the members office on PV and they took care of it. We were asked to upgrade to a Villa in 2006 and turned it down. they later comtacted us with the offer of a 2 bedroom Villa everyother year for no cost. We ended up taking it and have again had no problems. We have stayed and used the lock off option so we could stay for 2 weeks and had no complaints. They have raised the maintenence fees since we first started. We also have used the K Plus numerous times and stayed in the hotel part for $79 a night for an ocean side room.