NH KRYSTAL Timeshare COMPLAINTS
NH Krystal, Eskape by Krystal, Krystal, Krystal Adventure Plus, Krystal resorts, Krystal Altitude, Hoteles Krystal, Krystal Urban, Krystal Grand, Krystal Beach
- Legal Name:
- Hoteleria Chicome S.A. de C.V.
- Resort sales locations
- Cancun, Puerto Vallarta, Ixtapa
- Resort collections
- Concord Servicing Corporation
- Rental Companies:
- Continental Connections, R.S.I (Resorts Solutions International)
- Hotel Representatives:
- Rafael Septien, Ray Rubio, Luis Farias, John Payne, Martha Gonzalez, Cynthia Saldivar, Laura Gonzalez
Common Complaints:
- Offer to rent out their Krystal timeshare weeks for a high profit
- Guarantee that they will resell or trade in a previously owned timeshare.
- Salesperson claims that the client will receive a password to book their vacations easily through a site like Expedia or Orbitz
- Offer an annuity program where clients are promised to get their full investment back after 25 years if they pay an extra 5-7% of the purchase price to Lloydshare, the third party company that organizes the annuity. The salesperson makes claims that they are the same company as Lloyds of London Insurance.
Krystal Phone number
Phone: +52 (998) 848-9800
Toll Free: 01 800 KRYSTAL (5797 825)
Fax: +52 (998) 848-9813
Purchased Timeshare at Krystal Beach Resort in Cancun in November and we were given great promises that have yet to be filled. Tried to cancel the next day and wouldn't allow us to cancel and refund our down payment. We need help
Al igual que todas las personas.
tengo el mismo problema puedo romper el contrato tiempo compartido quisiera saber ello recien lo firme...y aun no inicio el primer pago.
quisiera que me orienten
HOLA CARLOS, YO ESTOY EN TU MISMA SITUACION, QUERIA SABER SI LOGRASTE ALGUNA RESPUESTA, O TE PUSISTE EN CONTACTO CON ALGUIEN PARA PONER FIN A ESTA VENTA DE MENTIRAS? SALUDOS Y ESPERO TUS COMENTARIOS.
I was offered a sale of my Mexican timeshare ownership, I have been asked for 6% payment for sales commission up front which I wired to an account in Mexican bank then I was asked for a larger payment for transfer fees 1 day before closing. I refused and was told that I would lose the 6 % payment because I had broken the contract. I suspect a scam.
I purchased a timeshare at Krystal Resort in Cancun on June 7, 2011. I cancelled the purchase on June 9, 2011 with a formal cancellation letter as they requested, and they said my refund would take 15 business days. I have not heard from them, and the refund has not occured. I tried to call but can't get thorugh.
I still pay monthly payments they promised me rental of 6500.00 every year for the next 15 years got first cheq to bring purchase price down last year and this year keep emailing and finally said your out of luck for the monthly amounts I have loads of emails from them about the rental and at the end they are saying no. I need your help as I am single mom. they really hurt me in alot of ways. But I still owe about 8000 and for this year I should have got the 6500 by now.
Tengo un tiempo compartido en cancun en NH Krystal y ya no puedo seguirlo pagando me dicen que entonces perderé todo mi dinero invertido sin siquiera haberlo usado, no es justo !!!
Just bought time share june19thmissed the 5day cancellation zone for full refund presently emailing sales rep as of mon the 27 the next business day after home no final answer yet, What can we do?
Another timeshare victim....Once the representatives knew that I refused to put any down payment on the card attached to my checking account, they insisted that I use my American Express card (knowing that it does not have a limit). They had them on the telephone for authorization before I even had an opportunity to review their contract for signature. We fully understand now what the cliché phrase of "never mix business with pleasure" means. The sales team provides a forward flow of tequila shots, mixed drinks and a bottle of champagne to celebrate all new members.
We believe that we were subjected to consumer fraud and poor business practices of Krystal. Many verbal offers could not be found in the contract, although we were told that the contract contains them. We called the hotel and then sent a request for rescission. We sent the request to the hotel. We have been in back and forth discussions with Krystal since that time. They are refusing to refund the down payment, because the cancellation period is only 5 days.