REAL CLUB Timeshare COMPLAINTS
The Royal, Gran Caribe Real, Gran Porto Real, Real
- Legal Name:
- Razon Social: Club Real Resort S.A. de C.V.
- Resort sales locations
- Localidades: Cancun, Playa del Carmen
- Hotel Representatives:
- Andres Garcia Blumentritt, Jose Luis Romano, Adriana Gutierrez, Isabel Ortiz, Yessica Altamirano, Art "Turi" Martinez, Lorena Salvatori, Gricelda Vielma Jurado, Hever Rebeles, Marcela Perez, Mariana Ceron, Jessica Juarez, Marcos Vallado, Elisa Pere
Legal name
Razon Social: Club Real Resort S.A. de C.V.
Sales locations
Cancun, Playa del Carmen
Representatives
Andres Garcia Blumentritt, Jose Luis Romano, Adriana Gutierrez, Isabel Ortiz, Yessica Altamirano, Art "Turi" Martinez, Lorena Salvatori, Gricelda Vielma Jurado, Hever Rebeles, Marcela Perez, Mariana Ceron, Jessica Juarez, Marcos Vallado, Elisa Pere
About Real Club & The Real Resorts Group
Real Club (also known as The Real Club Playa Resorts) is a timeshare membership program operated by Real Resorts, a Mexican hotel chain with properties primarily located in Cancún and Playa del Carmen, Quintana Roo, Mexico. The program offers members access to all-inclusive preferential rates across the chain's resorts.
The Real Resorts portfolio includes several properties in the Cancún and Riviera Maya areas:
The Royal Cancún – An upscale all-inclusive resort along Cancún's hotel zone
- The Royal Playa del Carmen – A luxury all-inclusive resort in the heart of Playa del Carmen
- Gran Caribe Real Cancun – Family-friendly resort located at Cancún
- Gran Porto Real Playa del Carmen – Resort located at Playa del Carmen
- Real Playa del Carmen – Additional property in Playa del Carmen
Real Club is sometimes described as being owned by RCI, the largest timeshare company in the world, though the corporate structure involves multiple entities within the Grupo BD conglomerate.
Common Complaints
Real Club timeshare owners and guests have reported a pattern of deceptive sales practices and unfulfilled promises:
1. Unfulfilled Buyback Contracts – Owners report signing buyback contracts (e.g., to sell back interest after 10 years) only to have the company refuse to honor the agreement. One complainant reported being denied a $10,000 buyback.
2. RCI Affiliation Issues – Owners were told they could exchange weeks through RCI, but later discovered that The Royal is no longer affiliated with RCI (having been rebranded to Hilton/Hyatt). When contacting Real Club, they were told they could only use weeks at designated resorts and would have to pay $300 for an "extensive list" of locations.
3. No Price Advantage for Members – Members have found no difference in price whether using their weeks or booking directly. Some resorts require three weeks to use, with prices still exceeding $4,000.
They promise marvellous deals but BE CAREFUL as nothing of what they said to us was true.
Llevo mas de 3 meses intentando cancelar mi contrato mismo q solicite dentro de los 5 días subsecuentes al contrato... Ya mande mis contratos y discos del modo q se me pidió esto desde hace un mes y es la fecha en la q no me mandan mi voucher y la Sra. Guadalupe Serrano que es la encargada de mi casa jamas contesta el teléfono y tiene un servicio pésimo pues cuando se digna a contestar un correo lo hace después de una semana y ni siquiera para darme solución... Es una farza esta empresa
we found out that it was all a dishonest sales practice and a LIE to steal money from you!
Don't waste your time or money on them. Be careful, and stay away!
Save yourself...Don't do business with this rip off company.
do not get into the timeshare scam, inform yourselves and be wary
the fees are too expensive, i really need to get rid of it!
My wife and I purchased a Real Club Timeshare. All of the promises of being able to sell our weeks, ease of use and actual costs to us for future travel have proved false. They promised us high trading power with RCI and I have come to find out is we actually have terrible trading power that allows us very few options. I have paid over $5000 to date with a remaining balance of about 5k. I would like to be able to recover all monies spend on this fraudulent contract!
stay away from them, they are liars and they just want to rob your money
Has anyone been able to rent their weeks? and if so, how did you do it?