REAL CLUB Timeshare COMPLAINTS
The Royal, Gran Caribe Real, Gran Porto Real, Real
- Legal Name:
- Razon Social: Club Real Resort S.A. de C.V.
- Resort sales locations
- Localidades: Cancun, Playa del Carmen
- Hotel Representatives:
- Andres Garcia Blumentritt, Jose Luis Romano, Adriana Gutierrez, Isabel Ortiz, Yessica Altamirano, Art "Turi" Martinez, Lorena Salvatori, Gricelda Vielma Jurado, Hever Rebeles, Marcela Perez, Mariana Ceron, Jessica Juarez, Marcos Vallado, Elisa Pere
Legal name
Razon Social: Club Real Resort S.A. de C.V.
Sales locations
Cancun, Playa del Carmen
Representatives
Andres Garcia Blumentritt, Jose Luis Romano, Adriana Gutierrez, Isabel Ortiz, Yessica Altamirano, Art "Turi" Martinez, Lorena Salvatori, Gricelda Vielma Jurado, Hever Rebeles, Marcela Perez, Mariana Ceron, Jessica Juarez, Marcos Vallado, Elisa Pere
About Real Club & The Real Resorts Group
Real Club (also known as The Real Club Playa Resorts) is a timeshare membership program operated by Real Resorts, a Mexican hotel chain with properties primarily located in Cancún and Playa del Carmen, Quintana Roo, Mexico. The program offers members access to all-inclusive preferential rates across the chain's resorts.
The Real Resorts portfolio includes several properties in the Cancún and Riviera Maya areas:
The Royal Cancún – An upscale all-inclusive resort along Cancún's hotel zone
- The Royal Playa del Carmen – A luxury all-inclusive resort in the heart of Playa del Carmen
- Gran Caribe Real Cancun – Family-friendly resort located at Cancún
- Gran Porto Real Playa del Carmen – Resort located at Playa del Carmen
- Real Playa del Carmen – Additional property in Playa del Carmen
Real Club is sometimes described as being owned by RCI, the largest timeshare company in the world, though the corporate structure involves multiple entities within the Grupo BD conglomerate.
Common Complaints
Real Club timeshare owners and guests have reported a pattern of deceptive sales practices and unfulfilled promises:
1. Unfulfilled Buyback Contracts – Owners report signing buyback contracts (e.g., to sell back interest after 10 years) only to have the company refuse to honor the agreement. One complainant reported being denied a $10,000 buyback.
2. RCI Affiliation Issues – Owners were told they could exchange weeks through RCI, but later discovered that The Royal is no longer affiliated with RCI (having been rebranded to Hilton/Hyatt). When contacting Real Club, they were told they could only use weeks at designated resorts and would have to pay $300 for an "extensive list" of locations.
3. No Price Advantage for Members – Members have found no difference in price whether using their weeks or booking directly. Some resorts require three weeks to use, with prices still exceeding $4,000.
They will give you nothing at all. I'm writting a legal complaint!!!!!!
Lo mejor es decir que no desde el principio, pues ellos se tornan bastante hostigosos hasta sacarte algo de dinero
Do not list with these folks. They care nothing for fair business practices nor do they do one thing they promise
In order to sell you a product, sales people will lie to you in the most unscrupulous and shameful ways.
we were also lied to, how can they get away with this? im confused thank you
Have a timeshare paid in full. The maintenance fees are continuing to rise. Unable to use the weeks.There is no specified vacation time
I am very angry and I would like to cancel my contract, can you help?
We have been robbed too. there is no other expression for it. we paid 4000.-- us$ and will not pay another penny even if I have to relocate or do whatever it takes so they won't find me.
¡¡¡¡it's so important to just ignore them or say, "no thanks" and walk away!!!!
este resort tiene un pesimo servicio y nunca dan bien la informacion, a la hora de la hora te sacan mas dinero!!!! no vayan nunca a real club