VELAS VALLARTA Timeshare COMPLAINTS
Casa Velas Hotel Boutique, Velas Vallarta Suite Resort & Convention Center, Grand Velas All Suites & Spa Resort Riviera Maya, Grand Velas All Suites & Spa Resort Riviera Nayarit.
- Legal Name:
- Desarrollos Turisticos de la Costa S.A. de C.V., Promotora Turistica Las Velas S.A. de C
- Rental Companies:
- Sierra Rentals and Resales
- Hotel Representatives:
- Cheryl Manaker, Monica Dellagrave
Legal name
Desarrollos Turisticos de la Costa S.A. de C.V., Promotora Turistica Las Velas S.A. de C
Rental companies
Sierra Rentals and Resales
Representatives
Cheryl Manaker, Monica Dellagrave
Velas Vallarta is a family-friendly, all-inclusive resort located in the Marina Vallarta district of Puerto Vallarta, Jalisco, Mexico. The resort sits on 10 tropical beachfront acres along Banderas Bay and is approximately five minutes from Licenciado Gustavo Díaz Ordaz International Airport. Its address is Paseo de la Marina Norte 585, Marina Vallarta, Puerto Vallarta, Jalisco 48354, Mexico.
Velas Vallarta was founded in 1989 (with some sources citing 1990 or 1991) and remains owned and operated by the Vela family. It is part of Velas Resorts, a luxury Mexican hotel group with properties along the coasts of Puerto Vallarta, Riviera Maya, Riviera Nayarit, and Los Cabos. The group's portfolio includes:
- Grand Velas Riviera Maya (2008) – AAA Five Diamond all-suite resort on the Caribbean coast.
- Grand Velas Riviera Nayarit – Luxury all-inclusive on Banderas Bay.
- Grand Velas Los Cabos (2016) – The group's newest property, overlooking the Sea of Cortez.
- Casa Velas (2005) – An adults-only boutique hotel in Marina Vallarta.
- Velas Vallarta (1989) – The original family-friendly resort.
Regulatory & Fraud Alerts
The U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC) has issued alerts regarding timeshare fraud in Puerto Vallarta linked to organized crime. Between 2019 and 2023, more than 850 Suspicious Activity Reports were filed, flagging approximately $330 million in potentially fraudulent transactions. In 2025, OFAC sanctioned 13 Mexican companies involved in timeshare fraud schemes in Puerto Vallarta, Jalisco.
They have stolen over $60, 000 from us...these are very bad people..mot only that, but just now I have received a bill for $900 for EXTRAORDINARY charges because of the economy...These people have gone too far...We must stop them and get our money back
We would be much better off getting there on our own. They just play dumb when you email and the person you need to talk to will never pick up when you call. I am looking into hiring an attorney right now because I'm fed up. I think i would need some help urgently.
In my case I never got the price per couple, ridiculous maintenance fees, I could not use my timeshare when i wanted, also had to do as a kind of upgrade or something like that to use additional services, which in the presentation we had said they already were included, very bad by these scam people
They have been sending us "maintenance" fees for a few years and we have been paying them. Finally I got tired of it and stopped sending payments. I have received a letter stating that if we did not pay the late "Maintenance" fees the bill would be sent to a collection company and our contract "Could" be terminated. I called the number on the letter and told them that if I sent them the late fees payment I wanted my name taken off the contract. Obviously they ignored me. I need to cancel!!
Is incredible how this people still operating on the tourist field, this guys are a total fraud pls avoid everything about this, all their promotions are only estrategies to hook you up to a timeshare presentation and there exposed you to a high pressure , dont even give them a chance to talk with them , is so annoying to see how people still falling in this kind of fraud, jesus.
Mi experiencia aqui fue de lo mas repugnante, mi caso fue en vallarta , donde junto co mi esposa vacacionabamos , decidimos ir a un paseo turistico , nos ofrecieron tiempos compartidos durante la guia turistica, mi esposa por ser canadiense se intereso en uno , me insistio tanto que acordamos en comprar uno , al principio todo muy bien , pero empezamos a tener problemas ya que nunca estaba disponible para nosotros y nos ofrecian otras cosas como opcion alternativa, nunca quisimos y proseguimos a cancelar, hasta la fecha aun estamos en proceso por lo sucedido con este resort, no lo recomiendo ademas de que la gente es muuy prepotente
I went to a presentation in Velas Vallarta and that was a high pressure scare tactic. The only reason why I am giving them 1 star instead of 0 is because 0 isn't an option.
They never even told me about the cancellation policy, i'm really furious!!!!
we want to sell this membership but according to contract it is transferable on to our children which they would have to continue with the maintenance burden
Stay away from this company!!! I can't stress it enough!!