PUNTA PACIFICO, Encanto Bahía Timeshare COMPLAINTS
Punta Pacifico, Encanto Bahía fractional ownership, Diamond Bay by Bloom
- Legal Name:
- Compania Hotelera Nadia S.A. de C.V.
- Resort sales locations
- Mazatlan
- Rental Companies:
- Phoenix Vacation Property Management, Premier Vacations, Swap Global Vacations
- Hotel Representatives:
- Alfredo Marcq, Vladimir Jimenez.
Legal Name
Compañía Hotelera Nadia S.A. de C.V.
Sales locations
Mazatlán, Mexico
Rental companies
Phoenix Vacation Property Management, Premier Vacations, Swap Global Vacations
Representatives
Alfredo Marcq, Vladimir Jimenez.
Background & Rebranding History
Punta Pacifico (originally marketed as Encanto Bahía fractional ownership) is a resort located in Mazatlán. While older online complaints frequently describe this property as "pre-construction" or "partially built," the physical resort is now fully completed and currently operates under the new name Diamond Bay Boutique Resort By Bloom.
However, the completion of the building does not erase the operator's troubling history. This property has undergone a clear pattern of rebranding to distance itself from negative publicity. Consumer advocates have traced its marketing names as follows:
La Jolla → Punta Pacifico / Encanto Bahía → Diamond Bay
Each name change appears to have been deployed strategically to shed a growing backlog of scam allegations, unresolved complaints, and poor reviews—while the underlying operator (Compañía Hotelera Nadia S.A. de C.V.) remains the same.
Persistent Complaints (Despite the Name Change)
Even though the resort is now finished and operating as Diamond Bay, the core complaints against this operator have not changed. Victims consistently report:
- High-pressure sales tactics using fake "resale guarantees" to push larger purchases.
- Unfulfilled rental promises, where owners are talked into renting back their weeks but never receive payment.
- Extreme booking unavailability, making it nearly impossible to secure desired dates.
Bottom Line: The name on the building has changed, and the construction is finished—but the sales tactics, legal violations, and consumer grievances remain identical. If you are considering any purchase, exchange, or rental involving this entity (under any of its names), proceed with extreme caution. Always verify your 5-day cancellation rights under Mexican law and refuse to sign any waiver that attempts to override them.
Me uno a todas aquellas personas que fueron estafados por la jolla , en mi caso fue porque hace unos años fuimos a vacacionar y nos ofrecieron asistir a la presentacion de tiempo compartido, y a cambio nos darian una membresia de 1 año para comer en un restaurant , aceptamos y al final terminamos firmando un contrato de une membresia el cual nos esta dejando en la ruina. les recomiendo no caer en estas ofertas porque puede ser peor en un futuro
Rebecca is correct. Everyone should get together to get something done!! And yes, they do show you family pictures!! How can they sleep at night? We were able to get a small amount of our money returned with Profeco's help but even then, Punta Pacifico did not honor contract! I am writing a lot of letters now. We NEED to try!!
Si piensan comprar algo con estas personas piensenlo dos veces , de antemano les digo que no lo hagan , durante la presentacion te dicen una cosa pero una ves firmado el contrato te cambian todo, y por si fuera poco te exigen que hagas una renovacion de tu membresia para poder seguir usandolo ! lo cual sale carisimo , nosotros ya estamos en la cancelacion .
MALA EXPERIENCIA, JAMAS NOS ATENDIERON COMO DEBIAN, DESPUES NOS OBLIGARON CASI CASI A IR A UNA PRESENTACION DE TIEMPO COMPARTIDO EN LA CUAL FUE TAN FUERTE LA PRESION QUE MI ESPOSA CASI SE DESMAYA , POR MAS QUE INTENTARON VENDERNOS UN TIMESHARE NOS REHUSAMOS, MUY MAL ESTE HOTEL CON ESAS TACTICAS AGRESIVAS PARA VENDER TIEMPOS COMPARTIDOS.
We bought a timeshare from LaJolla in 2011.our salesman was a Canada. Ans he said his name was Erick and we later found out it was Trent by the locals. He promised that they would buy our Cancun timeshare for the purchase price. Also they would give us $2000per year for five years. All our papers were signed with them, then they brought us signed pApers from a SWAP . We didn't sign those pApers. Now they are claiming both companies have been sold. All we have gotten in four years is the run around. Can anyone help?
This people could be the most annoying persons ever, i bought some months ago a timeshare in this place, i went to the timeshare presentation and they convinced me , yes they caught me and at that moment i didnt realize that all those promises was only empty words, after that i notice why a friend told me to NEVER geta timeshare, i need to cancel please.
Such a bunch of lies with this resort, they promised me a lot benefits but i didnt acquire nothing of that , at least the staff of the resort are very tricky , i was scammed after i paid the first fee, such a shame.
Afirmativo , este resort son unos estafadores, hace unos meses mi esposa y yo nos vimos involucrados en una de sus estafas , asistimos a una presentacion de tiempo compartido y ahi fue donde nos vendieron algo inexistente , digo inexistente porque jamas lo pudimso usar por problema de vacante y etc, nos ofrecieron que si queriamos hacer un upgrade lo cual no aceptamos y ahora nos estan cobrando como si nada pasara, lo malo es que firmamos un contrato y no sabemos como librarnos de eso ..
Beware of buying at La Jolla. They will promise to sell another time share you own in order to get you to buy there and then not follow through. They use a company called Premier Vacations to do this. We were promised that they would sell our Mayan Palace unit within 60 days in order to cover the cost of our timeshare at La Jolla. Despite attempts to contact La Jolla and Premier Vacations we have not had our agreement honoured. They do not return e mails etc. If you read the posts on the real estate forum under La Jolla you will see all the postings of people that have been caught in their scams. Please read them.
Worst resort ever, a friend bought timeshare here, and he is actually messing up with this persons, all the promises that they made to him was completely a lie ,he told me that when he want to use the timeshare that him bought is never available, and the salesperson of the resort told him to upgrade the membresy to a "premium" or somthing like that to use it without limits, all of this is a total mess