PUNTA PACIFICO, Encanto Bahía Timeshare COMPLAINTS
Punta Pacifico, Encanto Bahía fractional ownership, Diamond Bay by Bloom
- Legal Name:
- Compania Hotelera Nadia S.A. de C.V.
- Resort sales locations
- Mazatlan
- Rental Companies:
- Phoenix Vacation Property Management, Premier Vacations, Swap Global Vacations
- Hotel Representatives:
- Alfredo Marcq, Vladimir Jimenez.
Legal Name
Compañía Hotelera Nadia S.A. de C.V.
Sales locations
Mazatlán, Mexico
Rental companies
Phoenix Vacation Property Management, Premier Vacations, Swap Global Vacations
Representatives
Alfredo Marcq, Vladimir Jimenez.
Background & Rebranding History
Punta Pacifico (originally marketed as Encanto Bahía fractional ownership) is a resort located in Mazatlán. While older online complaints frequently describe this property as "pre-construction" or "partially built," the physical resort is now fully completed and currently operates under the new name Diamond Bay Boutique Resort By Bloom.
However, the completion of the building does not erase the operator's troubling history. This property has undergone a clear pattern of rebranding to distance itself from negative publicity. Consumer advocates have traced its marketing names as follows:
La Jolla → Punta Pacifico / Encanto Bahía → Diamond Bay
Each name change appears to have been deployed strategically to shed a growing backlog of scam allegations, unresolved complaints, and poor reviews—while the underlying operator (Compañía Hotelera Nadia S.A. de C.V.) remains the same.
Persistent Complaints (Despite the Name Change)
Even though the resort is now finished and operating as Diamond Bay, the core complaints against this operator have not changed. Victims consistently report:
- High-pressure sales tactics using fake "resale guarantees" to push larger purchases.
- Unfulfilled rental promises, where owners are talked into renting back their weeks but never receive payment.
- Extreme booking unavailability, making it nearly impossible to secure desired dates.
Bottom Line: The name on the building has changed, and the construction is finished—but the sales tactics, legal violations, and consumer grievances remain identical. If you are considering any purchase, exchange, or rental involving this entity (under any of its names), proceed with extreme caution. Always verify your 5-day cancellation rights under Mexican law and refuse to sign any waiver that attempts to override them.
THIS HAS SCAM WRITTEN ALL OVER IT DONT BELEIVE THESE LIES AND DONT PAY UP FRONT OR ANY FEES TO THEM
Te prometen ahorros de hasta el 60% y las mejores instalaciones y al final terminas pagando mas y hay muchos cargos escondidos
They are nothing but con artists, liars and frauds.
If you are unhappy with your situation, contact a lawyer immediately and get out.
It's too stressful. I just don't want to keep paying anymore and not let them put a negative mark on my credit.
Their timeshare is so bad that they must lie in order to sell it!
First, I tried to get my down payment back without success. I spent hundreds of dollars in calls to the customer service of the resort. I contacted the PROFECO, the consulate and again without success!
They will feed you a bunch of lies and trick you into an unnecessary debt.
no se me hace justo que al ir a querer cancelar dentro de los 5 dias digan que no se puede cancelar !!! hay algo que pueda hacer?
Tengan cuidado! Si reciben una invitacion o un supuesto premio o regalo consistente en boletos de avion en vuelos redondos a cualquier destino nacional, ES UN FRAUDE!