PUNTA PACIFICO, Encanto Bahía Timeshare COMPLAINTS
Punta Pacifico, Encanto Bahía fractional ownership, Diamond Bay by Bloom
- Legal Name:
- Compania Hotelera Nadia S.A. de C.V.
- Resort sales locations
- Mazatlan
- Rental Companies:
- Phoenix Vacation Property Management, Premier Vacations, Swap Global Vacations
- Hotel Representatives:
- Alfredo Marcq, Vladimir Jimenez.
Punta Pacifico o Encanto Bahía is a small, relatively new resort in Mazatlan, Mexico. It is only partially built, and they are selling units on a pre-construction basis. The clients often complain about their lack of compliance with the 5 day cancellation policy and their lack of availability to book when they want to use it. They also use rental and resale scams to increase their sales.
Common Complaints:
- Salesperson claims that they prefer if the client does not use the timeshare week. Punta Pacifico o Encanto Bahía offers to pay the client a high rental price per week for the next five years to not stay at that particular resort because they wanted to keep as many units available as possible to have enough rooms available for other prospective buyers who might come to view the property.
- Punta Pacifico o Encanto Bahía uses resale agents that guarantee the sale of an old timeshare within a 90-120 day period. They promise high resale prices, so that they can induce buyers into purchasing larger amounts for their Punta Pacifico/ENcanto Bahía timeshare package.
- Have clients sign a Cardholders Acknowledgement that states "I realize and understand that the earnest money deposit I have credited towards my purchase contract is non-cancellable and non-refundable, as my purchase agreement has no provisions for a rescission period." This statement is in opposition to the 5 day rescission period allowed by Mexican Law.
Punta Pacifico o Encanto Bahía Phone number:
Toll free 1866 978 6826
mex. 6699 101400
We got the same story at La Jolla - they would get buyers for our other timeshares within 120 days - well, that is long past and not one word from them! I am hoping we can salvage something out of this if HSI still operates and we can trade our weeks for somewhere else, due to a points account. Has anyone else tried to use HSI? It seems Swap Global - who was to sell the other timeshares - is no longer in business, phone is out of service and no one answers emails.
We got the same story at La Jolla - they would get buyers for our other timeshares within 120 days - well, that is long past and not one word from them! I am hoping we can salvage something out of this if HSI still operates and we can trade our weeks for somewhere else, due to a points account. Has anyone else tried to use HSI? It seems Swap Global - who was to sell the other timeshares - is no longer in business, phone is out of service and no one answers emails.
Add us to the list. I sure wish we had seen all of these complaints before we went to the presentation, but we were not planning to go and certainly not planning to purchase anything. We were duped by the same promises to buy our existing 2 timeshares within a 10 day period and they even went so far as to send us "contracts" signed by "buyers" Donald Smith and Robert Campbell. As soon as I got home 3 days later I researched La Jolla, the company that sent us the bogus contracts and all the scams that have been perpetrated on others. Our story is the same as everyone else. I immediately sent notice via email, return receipt requested, UPS and registered mail (at significant expense I might add) that we wished to cancel the contract immediately per Mexican law as we are still within the 5 day window. I carbon copied my credit card company and Profeco, the Mexican consumer protection agency. Then started the delay tactics - they tried to get us to believe that they were still planning to sell our timeshares and that they had legitimate buyers - even going so far as to say they would send us the money before they got our documentation because they were "trusting us" that we would send the required documentation! Seriously! Fool me once shame on you, fool me twice shame on me! We reiterated our desire to cancel. We were promised that a customer service rep would call us back that afternoon. Shockingly, no one called. We tried to call the customer service number they gave us. It was out of service. I finally got a hold of someone who told me that since we had cc'd Profeco that the matter was turned over to their legal department and it was now between Profeco and their legal department. I explained that I had not filed a complaint, simply wanted it on record that the cancellation request was sent and received. No matter. I then asked for a name or phone number for the legal department but none was forthcoming. They told me that the legal department was "outsourced" and when pressed for more information, the man on the phone got annoyed and refused to speak with me any further. The sales manager's name is Alfredo Marcq and while I read a post that he was no longer with La Jolla, I can assure you that as of one week ago he was very much still there and still making all the same false promises.I have now filed a formal complaint with Profeco and with my credit card company and am just hoping that we can get our money back. I have lost sleep over this. I have not been eating. I just can't believe how easily we were duped. It feels like such a violation. Buyer beware!! If it seems to good to be true, it is!
We bought into La Jolla in Mazatlan last year with the promise of our other time share being sold and some weeks being rented for profit. Of course, none of this has happened. We sent a letter to Profeco but have not heard anything.
Nuestro caso es similar al de todos;compramos un tiempo compartido en La Jolla Resort de Mazatlan,con la promesa de compra de un tiempo compartido existente, y el pago de 8 semanas bono que otorgaron.El siguiente año con promesas,falsas expectativas y sobre todo el incremento en el valor de las semanas bono y el tiempo compartido,volvimos a comprar mas puntos,en esta ocasion al doble de la primera vez, hemos investigado en internet y sabemos que esto es un fraude y jamas va a suceder lo que nos prometieron, queremos hacerles llegar nuestra experiencia a todas las personas para evitar que estas situaciones tan desilucionantes sigan pasando.
I was put off by the fact that they charged me 100 pesos for a mandatory "tip" for the "free" breakfast of french toast. Nothing was mentioned to me before this. I should have said something about it but I just figured mexicans do things differently and maybe that was just the customary tip to give there otherwise the waiters get nothing. I see now that $8 tip on a $6 breakfast is just a money grab. I almost purchased but had to leave mexico in a few hours so had no time for the 1/2 hour of paperwork after the 3 hour presentation. The bald sales guy almost followed me back to my hotel with the portable credit card machine!!
I went to a timeshare presentation at LaJolla Nuevo Mazatlan. An agent named Alfredo Marcq made the presentation to me and at the end I told him that I was not interested in purchasing a timeshare because I own a condo at Pueblo Bonito. He, then, said that his company was not licensed to rent their units out, they could only sell timeshares, so they were looking at units that they could rent to "pre-qualified" people from the states. He said that his company had done research and found that they only sold timeshares to about 15% of the people off the street and to about 40% to people who were invited to come and stay "Free of Charge" for 3-4 days. One of their requirements was that those coming had to attend their presentation. He went on to say that he knew my condo and the manager, and that he thought Premier Vacations would agree to rent my unit for $2,000 per week. They would actually agree to pay more during the Winter months. He went and asked the Premier staff and they agreed that they could rent it and would agree to send me a check for $20,000 within 60 days. Alfredo said that he would be responsible for the coming and going of the pre-qualified families. I told him that I would be willing to rent it out, Alfredo then went on to say that in order for them to Lease my property, I would have to buy one of their timeshares. I agreed to do it on the basis on his agreement that I would receive a check for $20,000 within 60 days. Now, I find myself out of the $15,000.
We purchased in October 2009 from Boutique Resort La Jolla, Mazatlan a fractional point system. We could not get accelerated points with RCI. Now they have our money USD18,000 and we have tried to get our money back thru La Jolla, Profeco. We can't use RCI now and La Jolla does not allow us to stay there. We got scammed and La Jolla has our money and we feel like there is nothing we can do.
Just more of the same from us here in Utah. La Jolla promises all kinds of things and then turns the table on you. All I can say is this: It is my own fault for being so stupid. I fell for the biggest con of all time and that is buying something that sounds too good to be true. If I can prevent one person out there from making the same mistake, then I guess that some of my 6000.00 dollars will not have been totally in vain. I just got off the phone with La Jolla and finally got to the "big guy" in charge and without going into a novel, he admitted to me that La Jolla is in the business to sell timesahres and not in the business to sell them. That is why they get "in bed" with this other company and turn all of those empty promises over to them. "Mr Big" actually admitted to me that La Jolla would NEVER sell your current timeshare, not now, not ever. So what happens is you end up with two timeshares and another 6 or 7 hundred dollars a year in maintenance fees. So please, please, do NOT BUY! Tell all your friends about this, it is a big money making scam for La Jolla. I wished I would have looked on the computer before I got sucked into this :(
si hay disponible una semana del 30 al 4 de agosto