PALACE RESORTS Timeshare COMPLAINTS
Vallarta Palace, , Aventura SpaMoon Palace Golf & Spa Resort, Sun Palace, Cancun Palace, Xpu-Ha Palace, Playacar Palace,
- Legal Name:
- Palace Resorts SA de CV
- Resort sales locations
- Cancun
- Rental Companies:
- Majestic World Vacations
Common Issues: Rent weeks for profit, claim to be a good financial investment, claim to build equity yearly.
Palace Resorts Phone
Sun Palace
011-52-998-891-4100
Beach Palace
011-52-998-891-4110
Cancun Palace
011-52-998-881-3600
Cozumel Palace
011-52-987-872-9430
Playacar Palace
011-52-984-873-4960
Hard Rock Hotel & Casino Punta Cana
1-809-687-0000
Isla Mujeres Palace
011-52-998-999-2020
Vallarta Palace
011-52-322-226-8470
Aventura Cove Palace
011-52-984-875-1130
Aventura Spa Palace
011-52-984-875-1100
Moon Palace Golf & Spa Resort Cancún
011-52-998-881-6000
En Palace Resorts muchos dueños de membresías han denunciado que lo que les prometieron no se cumple: beneficios inexistentes, cargos continuos y trato poco claro del personal. En varios foros se discute lo difícil que es cancelar y lo insatisfactoria que es la experiencia general.
Palace Resorts membership sounded elite, but in practice the benefits are hard to use. Many guests report that promised upgrades and perks are unavailable or ignored, and when members try to cancel the contract it’s a nightmare of delays and vague responses. Palace timeshare reviews on Trustpilot are overwhelmingly negative for service and honesty.
En Palace Resorts la membresía parece una ilusión: beneficios que nunca se ven, costos crecientes, y atención al cliente que deja mucho qué desear. Las promesas de viajes cómodos y exclusivos quedan solo en papel. Una mala inversión para quienes buscan un descanso real.
At Palace Resorts we were promised flexibility, upgrades, and exclusive access — but got confusion, broken promises, and minimal support. Upgrades were "sold out," perks were ignored, and customer service seemed scripted and unhelpful. Paying for disappointment is never nice.
Moon Palace Cancún ofrece mucho en publicidad, pero en la práctica tiene demasiadas restricciones. Los beneficios para miembros casi nunca aplican, los precios suben cada año y la atención al cliente solo da respuestas vagas. Sientes que pagas por humo.
Palace Resorts markets itself as premium, but the experience is full of contradictions. We were promised room upgrades, credits, and priority booking — none of which were available when we actually needed them. The staff shrugged everything off as “system limitations.” Convenient excuse.
Palace Resorts sold us a membership that sounded premium, but when we tried to use it, the perks vanished. Upgrades were unavailable, discounts were ignored, and the “exclusive member benefits” turned out to be marketing fluff. Customer service was unhelpful — every request ended in broken promises.
En Palace Resorts (por ejemplo, Moon Palace Cancún) lo que ofrecen en publicidad no corresponde con la realidad. Te prometen acceso exclusivo, descuentos y flexibilidad, pero cuando tratas de usarlos, todo está limitado o ya no aplica. Muchos dueños dicen que cada año pagan más y obtienen menos.
Palace Resorts (Moon Palace Cancún) pitched their timeshare membership as “elite,” but it’s been anything but. My wife and I were promised booking flexibility and perks, but the website is buggy, customer service is unhelpful, and at renewal time the fees shot up dramatically. It feels like they just want your money.
En Palace Resorts (Playacar Palace) compramos con la ilusión de disfrutar algo exclusivo, pero lo único exclusivo es el alto costo. Nos dieron promesas de “valor creciente” y opciones de intercambio, pero todo se ve limitado y el trato de socios es frío. Muchos otros dueños han reportado que la atención a los miembros es peor cada año.