PUERTO BAHÍA Villas & Spa Timeshare COMPLAINTS

If for some reason you are thinking about purchasing a time share with them, just walk away from that thought right now!

DON'T EVER BUY A TIMESHARE WITH THEM. IF YOU HAVE ALREADY DONE SO, GET OUT QUICK!!!

Ademas de venderte algo que nisiquiera sabes que es en el momento, la presentacion es de lo mas cansada y molesta!! nisiquiera se acerquen a este resort!!!!!!!

Acudimos a la platica sin saber que nos esperaba, un fraude muy grande!!!!

Los vendedores de tiempo compartido de este resort son lo peor de este mundo! Son una bola de buitres, que no escuchan y solo les interesa encajarte el diente

Los vendedores de tiempo compartido de este resort son lo peor de este mundo! Son una bola de buitres, que no escuchan y solo les interesa encajarte el diente

why can't I sell my weeks? is there like a number i can call??

got screwed by those thugs. nothing more than professional liars and thieves

Agree with what others have said. Salesperson Todd is a smooth talker, even brought is "wife" along. However, you cannot believe anything he says because you will not be able to sell other timeshare units you may own. Platinum Resport Services and Mercury Property Management are scams. They will not deliver what they contracted to provide. STAY AWAY.

Very frustrating!

We had an opportunity to view the property on a Sunday morning. We arrived prompt at 830 am. We had been promised 5000 pesos for our visit if we would consider this property as well as a complimentary breakfast. We own a property at present in the area and always wanted to see what this property had to offer, but had been turned away on two previous occasions because we had not been registered for a formal presentation.

We had originally had been told that this presentation would not exceed 90 minutes unless we had an interest in purchasing. We arrived at 830 am and had been escorted to a nice waiting area to be per qualified or a purchase. This pre qualification conducted had taken almost 1 hr. 4 sales agents had a chance to qualify us before allowing us to sit and have breakfast. Breakfast was pleasant and staff prompt and friendly. After completing breakfast we had asked to view the property. We again spent almost a hour at breakfast and further pre qualifications before actually looking at only 2 units.

The units are very nice and clean. Desirable units and pool area. Our main objections to this property where that the property was not suited for the elderly or children. The maintenance fees for timeshares are paid regardless of use unless you choose to rent your unit as a business. The beach club is in its infant stage and the promises of future phases being delivered at a unrealistic time frame ( a new phase by nov 2014) For the above reasons we had decided against a purchase in this location at this time.

We had told our sales manger that we like the property but cannot purchase mainly because of the fee structure on maintenance . Chava the manager recognized that we are not interested at this time and handed us off to another worker. We had told Chava that the property is nice but not for us at this time. We did say that we would be interested in organizing a rental for a group of 100 for a wedding next year. We agreed that we would one back to discuss this later. The worker that Chava handed us off to had said our ride is on its way and he will take us to Claim our prize.

After waiting another 15 minutes for our ride, we had been taken to a office to claim a prize, only to be told that Chava the manager says that no prize until we come back. I had told the lady that we have spent 3 hrs here at this presentation and we are now entitled to our prize. She said that Chava will only pay if you spend a min of 90 minutes after breakfast and not total. We threatened to call the federal police if they did not compensate us for the visit as promised and she and our driver shut the door to the office in my face and said "go ahead, that's fine". I then phone Chava and he also said to "go ahead and try". We ended up driving our selfs to the main parking lot in a golf cart because we had been left stranded on our own approximately 700 meters from our vehicle. The security guards proceeded to laugh at us when we showed our frustration.

I stopped at the federal police to discuss the complaint and they suggested that if the property stated that we are required to allow 90 minutes of presentation, that we should have allowed the 90 minutes. Wow! Sounds like these guys have pulled this scam in the past. I said to my self ,"I will give them 90 minutes to prove a point". I went back to the property and told them I am here to finish my 90 minute presentation to claim my prize. They made me wait another hour before they just paid the 5000 pesos and did not discuss the presentation at all.

This is so sad that such a wonderfull property gets a reputation like this. It was our full intention to view this property and consider a purchase or trade of a time share or a outright purchase if the property meet our needs. The property is very nice and we feel that the price was to expensive for what we had seen. Maybe for others they might see the value, but not us. We would have most definitely considered having a large group stay here for a wedding party next year. La cruz does not have many nice properties that will accommodate 100 people. This property will with sufficient notice. After finally collecting our 5000 pesos I tried to call Chava the manager on 3 occasions and he would no longer answer his phones.

A little advice to Chava, when someone says they like your property but don't see the value. I.e. $1,300,000.00 USA dollars for a 3 bedroom condo, you should probably not brush hem off. You might get a bad review or loose future hotel nightly guest. I would have highly recommended this property for a hotel to many of our guest but this left a bad taste with us.

I hope Mr. Cortez the owner reads his reviews. Such a nice place to be tainted with such a painfull prequalification and presentation. Mr. Cortez, it's a small world. Time is to valuable to wait hours to see a room.

Roberto from la cruz.