VIVA WYNDHAM MAYA Timeshare COMPLAINTS
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- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Common Complaints:
- Poor Customer Services
- No availability
- Rude sales associates.
- One of the most common scams at the moment of purchase is that Viva Wyndham Maya´s sales person will make you any verbal promise to get you to sign their contract
- Most of their sales are done under high pressure sales tactics, a high number of members at Viva Wyndham feel like they have being lied and scam and most timeshare contracts are being misrepresented.
- Salespeople claim that the points have more value than they actually do for exchange purposes.This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points.
- Many clients have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable.
Wyndham Reservations phone number:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Calling from Europe 00 877 999 3223
Wyndham Hotels & Resorts Customer Care:
Calling from the U.S. or Canada (toll-free) 1-800-466-1589
Wyndham Rewards® featuring ByRequest® Representative:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Wyndham Vacation Resorts® - Owner Reservations & Customer Service:
Exisitng Owners - Please Call (toll-free) 1-800-251-873
Viva Wyndham Maya really disappointed us this time. The room felt damp, the pillows smelled strange, and every corner of the resort felt overcrowded. Meal options were bland and repetitive, and trying to get a reservation at any à-la-carte restaurant was like solving a puzzle no one gave us the clues to. Staff seemed too busy juggling sales pitches to offer actual hospitality.
Stayed at Viva Wyndham Maya and felt disappointed from the moment we arrived. Our room reeked slightly of mold, the air-conditioning struggled in the heat, and the buffet felt like a diet of the same boring dishes over and over. On top of that, every time we tried to enjoy the pool or beach, staff approached us to “learn about their vacation club.” Not what I signed up for.
Mi familia y yo pasamos unos días en Viva Wyndham Dominicus y fue una decepción. La habitación estaba descuidada, con muebles viejos, y el servicio de limpieza parecía olvidarse de nosotros. La comida era repetitiva, el aire acondicionado apenas servía, y continuamente nos interrumpían con ofertas de membresía. No lo recomiendo para quienes buscan descanso.
We stayed at Viva Wyndham Maya and felt misled. The resort is crowded, and many of the “amenities” they advertise don’t feel inclusive, the nicer pool area seemed reserved for VIPs, and we were constantly shooed away. In our room, the AC sounded like a helicopter and maintenance barely responded when we asked for help.
En Viva Wyndham Dominicus, la estadía fue decepcionante: las habitaciones tienen un diseño anticuado, la limpieza es deficiente y el personal actúa con desinterés. Además, te abordan demasiadas veces para invitarte a una plática de compra de membresía, lo que arruina la tranquilidad que uno espera en vacaciones.
We stayed at Viva Wyndham Azteca excited for a relaxing week, but the rooms looked tired, and the air conditioning was spotty at best. The buffet felt like a rerun: same bland dishes every day, with limited variety even by the third night. To make things worse, staff kept stopping us to invite us to a “special meeting” — which turned out to be a timeshare sales pitch.
En Viva Wyndham Dominicus, esperaba unas vacaciones tranquilas y resultó todo lo contrario. La habitación tenía humedad y el servicio de limpieza era irregular. Nos abordaban cada rato para invitarnos a una presentación, y a pesar de decir que no, seguían insistiendo. No es la experiencia relajante que prometen.
En Viva Wyndham Dominicus, la habitación tenía goteras y un olor a humedad que nunca desapareció. La comida del buffet estaba servida sin cuidado, y cada que pedíamos hablar con alguien de gerencia nos redirigían a otro departamento. Se supone que es un resort all-inclusive, pero parecíamos huéspedes de tercera categoría.
Our stay at Viva Wyndham Dominicus was honestly disappointing. The staff looked overworked and uninterested, the room smelled musty, and we couldn’t get a straight answer about anything we asked. What really ruined it was the constant pressure to attend a “presentation” that turned out to be a timeshare pitch. I wouldn’t go back even if it were free.
Estuve en Viva Wyndham Azteca y fue una gran decepción. El hotel luce viejo, las comidas repetitivas y el personal parece cansado de escuchar quejas. Además, nos insistieron demasiado con lo del club vacacional. Queríamos relajarnos, no sentirnos en una oficina de ventas.