VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva Azteca, Viva Samana, Viva Heavens, Viva Miches
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Legal name
Promotora Mexicana del Caribe SA de CV.
Sales locations
Riviera Maya, Playa del Carmen, Cancun, Puerto Vallarta, Cabo, Ixtapa, and the Bahamas
Parent Company: Viva Resorts (founded in 1987) partners with Wyndham Hotels & Resorts for branding and marketing
Viva Resorts by Wyndham operates as a collection of all-inclusive resorts across the Caribbean and Mexico, often marketed under the "Viva Vacation Club" or "Club Viva" membership program. While the resorts themselves offer appealing beachfront locations, a pattern of complaints has emerged from members and guests.
Common Complaints & Issues
A significant number of timeshare owners and guests report similar negative experiences regarding Viva Wyndham and the Viva Vacation Club. These issues often lead owners to seek professional timeshare exit assistance.
High-Pressure Sales Tactics
The sales process is frequently described as aggressive and high-pressure. Travelers report being drawn into lengthy presentations, often marketed as a "special tour" or "free gift," where they feel harassed or misled until they sign a contract. Many members feel they were lied to about the value and flexibility of their purchase.
Misrepresentation of Points & Value
A common scam involves salespeople verbally promising perks and stating that points have more exchange value than they actually do. It is reported that they often sell small point packages, forcing owners to realize they need more points later at a higher cost. The actual value of the points is frequently misrepresented.
Booking & Availability Issues
Members consistently struggle to book the room categories, resorts, or dates they were promised during the sales presentation. This includes encountering blackout dates and limited inventory, which makes the "guaranteed" vacation difficult to access. Customers often describe the experience as a "lack of availability" and poor customer service when attempting to resolve these issues.
Contract & Cancellation Nightmares
While there is a cooling-off period (e.g., 5 business days in Mexico), members frequently report that the cancellation process is extremely difficult. Clients have complained that when they attempt to cancel within the legal period, they are told their deposit is non-refundable, or they face significant hurdles in confirming the cancellation.
Poor Customer Service & Communication
A recurring theme across complaints is the lack of continuity and clarity in service. Guests report that every small request becomes complicated, answers change depending on the staff member on shift, and departments fail to share information. This leads to wasted vacation time resolving administrative issues instead of relaxing.
Wyndham Reservation & Customer Care Contacts
- Wyndham Reservations (U.S. & Canada toll-free): 1-800-996-3426 or 1-800-WYNDHAM
- Outside U.S. or Canada: *1-506-638-4899
- Calling from Europe: 00 877 999 3223
- Wyndham Hotels & Resorts Customer Care (U.S. toll-free): 1-800-466-1589
- Wyndham Vacation Resorts Owner Services (U.S. toll-free): 1-800-251-873
Important Note: Many Viva Vacation Club owners find that contacting these numbers does not resolve their contract issues and may require professional legal or exit assistance.
Contact for Assistance
El hotel Viva Wyndham Azteca dejó mucho que desear. Los cuartos olían a humedad y el personal nos insistió demasiado con lo del club vacacional. Nos hizo sentir incómodos desde el segundo día.
No volvería a Viva Wyndham Dominicus. El trato fue indiferente, las instalaciones no estaban bien mantenidas y todo parecía enfocado solo a venderte algo. Nos sentimos ignorados como huéspedes normales.
Stayed at Viva Wyndham Maya in Playa del Carmen. Rooms were outdated, and the food left a lot to be desired. Tried to get a refund for an overcharge and got nothing but excuses. Wouldn’t recommend.
We visited Viva Wyndham Fortuna. The check-in process was a mess, our room wasn’t ready until nearly 6pm, and they couldn’t find our reservation at first. No apology either, we felt like we were just a problem for the staff.
Mi experiencia en Viva Wyndham V Samaná fue decepcionante. El lugar parecía bonito, pero la atención fue deficiente. La comida era fría y repetitiva. No valió la pena lo que pagamos.
We stayed at Viva Wyndham Dominicus Beach. The beach itself is beautiful, but the hotel experience was far from it. The AC in our room barely worked, and housekeeping skipped our room two days in a row. We had to ask three times just to get soap.
Estuvimos en Viva Wyndham Maya. El lugar tiene potencial, pero hay muchos detalles mal manejados. La comida muy repetitiva, y varias instalaciones no estaban funcionando bien. La atención fue muy desigual.
Stayed at Viva Wyndham V Samaná. The location was nice, but service was seriously lacking. We waited over 40 minutes just to check in. The front desk seemed disorganized and uninterested in helping. Wouldn’t return.
Viva Wyndham en Bayahibe se veía bien en las fotos, pero la realidad fue distinta. El cuarto tenía humedad, y el personal no solucionaba nada. Tuvimos que pedir toallas tres veces. Muy poco profesional.
We went to Viva Wyndham Tangerine and were disappointed. The staff tried, but everything felt disorganized. Our room wasn’t ready until nearly 5 PM and it smelled like mildew. It felt like they were overwhelmed and short-staffed.