VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva A
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Common Complaints:
- Poor Customer Services
- No availability
- Rude sales associates.
- One of the most common scams at the moment of purchase is that Viva Wyndham Maya´s sales person will make you any verbal promise to get you to sign their contract
- Most of their sales are done under high pressure sales tactics, a high number of members at Viva Wyndham feel like they have being lied and scam and most timeshare contracts are being misrepresented.
- Salespeople claim that the points have more value than they actually do for exchange purposes.This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points.
- Many clients have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable.
Wyndham Reservations phone number:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Calling from Europe 00 877 999 3223
Wyndham Hotels & Resorts Customer Care:
Calling from the U.S. or Canada (toll-free) 1-800-466-1589
Wyndham Rewards® featuring ByRequest® Representative:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Wyndham Vacation Resorts® - Owner Reservations & Customer Service:
Exisitng Owners - Please Call (toll-free) 1-800-251-873
La experiencia fue regular, tirando a cansada. El servicio no era constante y había que insistir mucho para resolver detalles básicos. Además, varias interacciones terminaban en intentos de venta, lo cual rompe bastante el ambiente de descanso.
I didn’t hate my stay, but it never really clicked either. Things that should’ve been simple, towels, room follow-ups, basic questions, always took longer than expected. A few staff members were friendly, others clearly disengaged. What bothered me most was how often casual conversations slid into promotions, making it hard to just enjoy the trip without feeling “managed.”
I expected a simple, relaxed stay, but little issues kept piling up. Requests were acknowledged and then forgotten, and getting clear answers felt oddly difficult. At some point, casual conversations started drifting toward special programs and “owner perks,” which got tiring fast. It wasn’t one big disaster, just a lot of small annoyances that made the stay feel longer than it should’ve been.
Mi experiencia aquí fue más cansada de lo esperado. El servicio era irregular y muchas cosas quedaban a medias. Además, varias charlas “informales” terminaban siendo intentos de promoción. Todo eso fue quitándole encanto al viaje poco a poco.
En Viva Wyndham Azteca la experiencia fue frustrante desde el principio. La habitación tenía mal olor y la limpieza parecía superficial. En muchos momentos nos sintimos ignorados por el personal, que estaba más enfocado en vender su programa de membresía que en atender las necesidades de los huéspedes.
Our stay at Viva Wyndham Dominicus Beach was far from enjoyable. The check-in took ages, and our room wasn’t ready even though we arrived well after the stated time. Once inside, we found broken tiles and a persistent musty odor, and the cleaning service was hit-or-miss. To make matters worse, staff kept approaching us about attending timeshare presentations every time we tried to relax by the pool.
En Viva Wyndham Azteca la experiencia fue frustrante desde el check-in. La habitación olía a humedad, el personal parecía abrumado y la comida no variaba día tras día. Además, cada vez que intentábamos descansar junto a la playa nos abordaban para vender una membresía de tiempo compartido, lo que dañó por completo nuestras vacaciones.
We stayed at Viva Wyndham Dominicus and it was far from the tropical escape we expected. Our room had cracked tiles and weak air conditioning, and housekeeping skipped our room more than once. Most days were marred by pushy sales staff trying to get us into timeshare presentations, which felt intrusive and exhausting.
En Viva Wyndham Maya todo parecía bien en fotos, pero al llegar notamos las fallas: la habitación olía a humedad, la limpieza era incompleta, y los servicios muy descuidados. Cada rato nos ofrecían asistir a una plática de venta de tiempo compartido con promesas de beneficios — una molestia constante que arruinó la tranquilidad.
We tried Viva Wyndham Dominicus thinking it might be a simple, carefree trip — but it was far from that. The room we got had peeling paint, the AC was almost useless, and towels were soggy. The buffet seemed neglected: stale bread, lukewarm dishes, no variety. On top of this, we were constantly approached by staff pushing a “membership presentation.” Made me feel like a walking target, not a guest.