VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva A
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Common Complaints:
- Poor Customer Services
- No availability
- Rude sales associates.
- One of the most common scams at the moment of purchase is that Viva Wyndham Maya´s sales person will make you any verbal promise to get you to sign their contract
- Most of their sales are done under high pressure sales tactics, a high number of members at Viva Wyndham feel like they have being lied and scam and most timeshare contracts are being misrepresented.
- Salespeople claim that the points have more value than they actually do for exchange purposes.This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points.
- Many clients have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable.
Wyndham Reservations phone number:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Calling from Europe 00 877 999 3223
Wyndham Hotels & Resorts Customer Care:
Calling from the U.S. or Canada (toll-free) 1-800-466-1589
Wyndham Rewards® featuring ByRequest® Representative:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Wyndham Vacation Resorts® - Owner Reservations & Customer Service:
Exisitng Owners - Please Call (toll-free) 1-800-251-873
We stayed at Viva Wyndham Tangerine. Honestly, it didn’t meet expectations. The food choices were repetitive, the drinks were watered down, and our air conditioner barely worked. When we asked for help, they just said they were “fully booked.”
El hotel Viva Wyndham Maya fue decepcionante. La habitación tenía olor a humedad, el personal parecía desinteresado y la comida era muy básica. Además, nos ofrecieron asistir a una plática de tiempos compartidos sin mencionar que era una venta forzada.
Viva Wyndham Dominicus had great scenery, but that’s where the good part ended. The food was bland and cold most of the time. Housekeeping skipped our room twice. And the people selling the timeshare wouldn’t leave us alone no matter how many times we said we weren’t interested.
Nos hospedamos en Viva Wyndham Azteca. Al principio todo parecía bien, pero después fue decepción tras decepción. El servicio al cliente fue grosero cuando pedimos cambiar de habitación por ruidos constantes. Aparte, nos insistieron varias veces con el tiempo compartido aunque ya habíamos dicho que no.
The beach was gorgeous, sure, but everything else fell flat. Our room at Viva Wyndham in the Dominican Republic had a musty smell that wouldn’t go away, and the A/C barely worked. Worst part? We were constantly approached by timeshare reps. We said "no" like five times, and they just kept circling back like it was a game. It honestly made it hard to relax.
Estuvimos en Viva Wyndham Maya y la verdad fue decepcionante. El check-in tardó más de una hora y la comida era repetitiva y sin sabor. Lo peor fue que intentaron vendernos un tiempo compartido con información confusa y muchas promesas que suenan demasiado buenas para ser verdad. No volveríamos.
We went to Viva Wyndham Maya and expected better based on reviews. Our room wasn’t ready until 5pm and it had a strange mildew smell. Housekeeping was hit-or-miss and food options were repetitive.
No fue lo que prometieron. En Viva Wyndham Azteca nos prometieron vista al mar y nos dieron una habitación con vista al estacionamiento. Mucho ruido y poca atención del personal.
En Viva Wyndham V Samaná el servicio fue muy irregular. Tuvimos que pedir toallas varias veces y las habitaciones olían a humedad. No me gustó el trato del personal en recepción.
Stayed at Viva Wyndham Dominicus and honestly, it was a letdown. The check-in was painfully slow, the staff didn’t seem organized, and our room had a leaky AC unit. Not what I expected at all.