VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva Azteca, Viva Samana, Viva Heavens, Viva Miches
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Legal name
Promotora Mexicana del Caribe SA de CV.
Sales locations
Riviera Maya, Playa del Carmen, Cancun, Puerto Vallarta, Cabo, Ixtapa, and the Bahamas
Parent Company: Viva Resorts (founded in 1987) partners with Wyndham Hotels & Resorts for branding and marketing
Viva Resorts by Wyndham operates as a collection of all-inclusive resorts across the Caribbean and Mexico, often marketed under the "Viva Vacation Club" or "Club Viva" membership program. While the resorts themselves offer appealing beachfront locations, a pattern of complaints has emerged from members and guests.
Common Complaints & Issues
A significant number of timeshare owners and guests report similar negative experiences regarding Viva Wyndham and the Viva Vacation Club. These issues often lead owners to seek professional timeshare exit assistance.
High-Pressure Sales Tactics
The sales process is frequently described as aggressive and high-pressure. Travelers report being drawn into lengthy presentations, often marketed as a "special tour" or "free gift," where they feel harassed or misled until they sign a contract. Many members feel they were lied to about the value and flexibility of their purchase.
Misrepresentation of Points & Value
A common scam involves salespeople verbally promising perks and stating that points have more exchange value than they actually do. It is reported that they often sell small point packages, forcing owners to realize they need more points later at a higher cost. The actual value of the points is frequently misrepresented.
Booking & Availability Issues
Members consistently struggle to book the room categories, resorts, or dates they were promised during the sales presentation. This includes encountering blackout dates and limited inventory, which makes the "guaranteed" vacation difficult to access. Customers often describe the experience as a "lack of availability" and poor customer service when attempting to resolve these issues.
Contract & Cancellation Nightmares
While there is a cooling-off period (e.g., 5 business days in Mexico), members frequently report that the cancellation process is extremely difficult. Clients have complained that when they attempt to cancel within the legal period, they are told their deposit is non-refundable, or they face significant hurdles in confirming the cancellation.
Poor Customer Service & Communication
A recurring theme across complaints is the lack of continuity and clarity in service. Guests report that every small request becomes complicated, answers change depending on the staff member on shift, and departments fail to share information. This leads to wasted vacation time resolving administrative issues instead of relaxing.
Wyndham Reservation & Customer Care Contacts
- Wyndham Reservations (U.S. & Canada toll-free): 1-800-996-3426 or 1-800-WYNDHAM
- Outside U.S. or Canada: *1-506-638-4899
- Calling from Europe: 00 877 999 3223
- Wyndham Hotels & Resorts Customer Care (U.S. toll-free): 1-800-466-1589
- Wyndham Vacation Resorts Owner Services (U.S. toll-free): 1-800-251-873
Important Note: Many Viva Vacation Club owners find that contacting these numbers does not resolve their contract issues and may require professional legal or exit assistance.
Contact for Assistance
I joined Viva Wyndham thinking the membership would make planning our annual trips easier. Instead, I've found myself checking several sets of rules before I can even decide where we might stay. Some of the flexibility I expected just isn't there when you have specific travel dates.
The sales presentation was a lot more exciting than dealing with the membership afterward. I don't regret wanting more vacations, but I do regret not spending more time figuring out exactly how the program worked before signing.
Lo que me incomodó de Viva Wyndham fue descubrir que algunas de las ventajas que parecían muy atractivas tenían bastantes condiciones detrás. Cuando intentas utilizar la membresía por primera vez, es cuando realmente empiezas a descubrir todos esos detalles.
No digo que el programa sea necesariamente malo para todos, pero sí creo que hay que analizarlo con números y con el contrato enfrente, no solamente con lo que se escucha en una presentación. Yo definitivamente habría tomado una decisión diferente si hubiera revisado todo con más calma.
I didn't expect the hardest part of my Viva Wyndham membership to be keeping track of all the conditions attached to it. Every time I think I understand how something works, I find another restriction or requirement that affects the reservation.
The sales pitch made the membership feel very convenient. The reality has involved much more planning and checking than I wanted. I would strongly recommend anyone considering one of these programs to slow down and make sure they understand the long-term commitment before handing over any money.
We had a frustrating experience trying to get a billing question sorted out with Viva Wyndham. The first person we spoke with couldn't explain the charge, and the next person basically repeated the same information without actually answering our question.
Eventually we gave up and decided to deal with it after getting home. That's not how I wanted to spend part of a vacation, especially when all we were asking for was a clear explanation of something on our account.
Lo que más me molestó de Viva Wyndham fue la forma en que manejaron una solicitud que hicimos durante nuestra estancia. Nos dijeron que iban a darle seguimiento, pero pasaron los días y tuvimos que volver a preguntar.
Al final quedó resuelto, aunque solamente después de insistir varias veces. Son pequeños detalles, pero cuando tienes pocos días de vacaciones, ese tipo de falta de seguimiento termina siendo bastante fastidioso.
What bothered me most about our Viva Wyndham stay was how often we had to chase down information. We'd ask a question, get an answer, and then discover later that another department had a completely different understanding of the situation.
It wasn't one huge incident that ruined the trip. It was the constant little interruptions. After a while, I stopped asking for things because I didn't want to spend another twenty minutes figuring out who was supposed to handle them.
En Viva Wyndham tuve una experiencia bastante irregular con la atención. Algunas personas fueron muy amables, pero otras veces parecía que nadie sabía exactamente qué correspondía hacer con una solicitud que ya habíamos realizado.
Al final terminamos resolviendo varias cosas por nuestra cuenta. No esperaba un servicio perfecto, pero sí un poco más de coordinación entre las diferentes áreas.
Lo que me incomodó de Viva Wyndham fue la falta de seguimiento. Varias veces nos dijeron que algo quedaría resuelto y después tuvimos que volver a preguntar porque nadie parecía saber qué había pasado.
Son situaciones que por separado quizá no parecen importantes, pero juntas terminan cambiando la experiencia. Uno quiere descansar y disfrutar, no estar pendiente de si una solicitud realmente fue atendida.
We had a decent stay at Viva Wyndham overall, but the amount of back-and-forth required for simple requests became frustrating. One person would tell us something was possible, while another would later say it wasn't handled that way. After the third time having to clarify the same issue, we just decided to leave it alone.
Nobody was particularly rude, which almost made it more frustrating. The problem was the lack of consistency. When you're spending a limited number of days on vacation, you shouldn't have to use part of them sorting out communication problems.
The biggest issue during our stay at Viva Wyndham was how inconsistent the information was. We asked about a few services and got one answer in the morning and something completely different later that day. Nobody seemed intentionally unhelpful, but there was clearly a communication problem between departments.
After a while, we simply stopped asking because it wasn't worth spending vacation time tracking down an answer. A resort doesn't have to be perfect, but guests should at least be able to rely on the information they're given.