VIVA WYNDHAM MAYA Timeshare COMPLAINTS
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- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Common Complaints:
- Poor Customer Services
- No availability
- Rude sales associates.
- One of the most common scams at the moment of purchase is that Viva Wyndham Maya´s sales person will make you any verbal promise to get you to sign their contract
- Most of their sales are done under high pressure sales tactics, a high number of members at Viva Wyndham feel like they have being lied and scam and most timeshare contracts are being misrepresented.
- Salespeople claim that the points have more value than they actually do for exchange purposes.This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points.
- Many clients have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable.
Wyndham Reservations phone number:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Calling from Europe 00 877 999 3223
Wyndham Hotels & Resorts Customer Care:
Calling from the U.S. or Canada (toll-free) 1-800-466-1589
Wyndham Rewards® featuring ByRequest® Representative:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Wyndham Vacation Resorts® - Owner Reservations & Customer Service:
Exisitng Owners - Please Call (toll-free) 1-800-251-873
I booked this trip thinking it would be uncomplicated, but the moment I needed help with anything outside the basics, it became frustrating. I asked about changing part of my reservation after a flight delay and spent almost an entire afternoon getting bounced between staff members who all seemed to have different information. Nobody was rude, but nobody could give a clear answer either.
The strangest part was how often unrelated offers got mixed into normal conversations. I’d ask something simple about transportation or timing and suddenly we’d be talking about future travel packages. After a few days, I stopped asking questions unless absolutely necessary because everything felt like it was leading somewhere else.
Con Viva Wyndham terminé entendiendo por qué tantas personas hablan de problemas de comunicación. Al principio todo parece sencillo, pero cuando intentas resolver algo específico empiezan las contradicciones.
En mi caso, intenté aclarar unos beneficios que supuestamente venían incluidos y cada persona me explicó algo distinto. Lo peor es que nunca recibes una respuesta completamente clara, así que terminas perdiendo tiempo tratando de confirmar cosas básicas.
He leído muchas experiencias negativas relacionadas con Vacation Village y ahora entiendo la frustración. La membresía se vende como algo flexible, pero cuando intentas salir o transferirla, el proceso cambia completamente.
Intenté conseguir información clara sobre cancelación y nunca obtuve una respuesta directa. Cada llamada terminaba con nuevas condiciones o requisitos distintos. Da la impresión de que todo está diseñado para prolongar el proceso.
Con Viva Wyndham entendí por qué tantas personas hablan de falta de claridad. Mientras todo sea sencillo, parece funcionar bien, pero cuando intentas mover fechas o usar algún beneficio, empiezan los problemas.
En mi caso, cada persona explicaba algo distinto y siempre aparecía una condición nueva. No es un solo problema grande, sino muchos pequeños obstáculos que terminan cansando.
I expected a fairly easy trip, but anything outside the basics became a hassle. I tried to make a small change to my reservation and somehow got sent between multiple people who each gave me a different process. Nobody seemed fully sure what could actually be done.
By the second day, I noticed how often simple questions turned into conversations about future stays or extra packages. I wasn’t looking for offers, I just wanted help. That disconnect became more frustrating than the original issue.
Con Viva Wyndham me quedó claro que muchas cosas funcionan bien solo mientras no necesites hacer cambios. En cuanto intentas mover fechas, aclarar beneficios o resolver algo específico, empiezan las vueltas.
Cada persona explicaba algo distinto y siempre faltaba un detalle importante. Eso desgasta mucho porque uno termina invirtiendo tiempo en asuntos que deberían resolverse rápido.
I thought this would be a simple getaway, but dealing with anything beyond basic check-in became surprisingly frustrating. I asked about changing one reservation detail and got sent from one desk to another, each person giving me a different answer. Nobody seemed certain who was responsible, so the issue just dragged on.
The other thing that stood out was how often normal conversations turned into offers. I’d ask about activities or transportation and somehow end up hearing about future packages. After a couple of days, I stopped asking questions unless absolutely necessary.
I didn’t realize how much time I’d spend just trying to get clear answers. It started small — asking about extending my stay — but the responses kept changing depending on who I spoke with. One person told me to handle it at the desk, another said it had to be done online, and the third acted like it wasn’t possible at all. By the end of it, I just gave up.
Con Viva Wyndham me pasó algo que he visto repetido en varias experiencias: la falta de claridad cuando intentas usar beneficios o hacer cambios. Nada es directo, siempre hay condiciones adicionales que no te mencionan desde el inicio.
Intenté organizar unas fechas con anticipación y cada vez surgía un nuevo detalle o restricción. Cuando pedía explicaciones, las respuestas eran incompletas o cambiaban según la persona. Terminas sintiendo que todo depende de insistir demasiado.
Mi estancia en Viva Wyndham decepcionó desde el primer día. La habitación tenía olor a humedad y el baño parecía necesitar una renovación completa. Hice un par de solicitudes simples, como cambiar toallas y revisar el aire, y tardaron muchísimo en responder. El personal era amable, pero la atención no daba abasto.
Además, las invitaciones a juntas y presentaciones eran continuas. Nunca fueron groseros, pero sí insistentes. Era imposible relajarse con tantas interrupciones.