VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva Azteca, Viva Samana, Viva Heavens, Viva Miches
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Legal name
Promotora Mexicana del Caribe SA de CV.
Sales locations
Riviera Maya, Playa del Carmen, Cancun, Puerto Vallarta, Cabo, Ixtapa, and the Bahamas
Parent Company: Viva Resorts (founded in 1987) partners with Wyndham Hotels & Resorts for branding and marketing
Viva Resorts by Wyndham operates as a collection of all-inclusive resorts across the Caribbean and Mexico, often marketed under the "Viva Vacation Club" or "Club Viva" membership program. While the resorts themselves offer appealing beachfront locations, a pattern of complaints has emerged from members and guests.
Common Complaints & Issues
A significant number of timeshare owners and guests report similar negative experiences regarding Viva Wyndham and the Viva Vacation Club. These issues often lead owners to seek professional timeshare exit assistance.
High-Pressure Sales Tactics
The sales process is frequently described as aggressive and high-pressure. Travelers report being drawn into lengthy presentations, often marketed as a "special tour" or "free gift," where they feel harassed or misled until they sign a contract. Many members feel they were lied to about the value and flexibility of their purchase.
Misrepresentation of Points & Value
A common scam involves salespeople verbally promising perks and stating that points have more exchange value than they actually do. It is reported that they often sell small point packages, forcing owners to realize they need more points later at a higher cost. The actual value of the points is frequently misrepresented.
Booking & Availability Issues
Members consistently struggle to book the room categories, resorts, or dates they were promised during the sales presentation. This includes encountering blackout dates and limited inventory, which makes the "guaranteed" vacation difficult to access. Customers often describe the experience as a "lack of availability" and poor customer service when attempting to resolve these issues.
Contract & Cancellation Nightmares
While there is a cooling-off period (e.g., 5 business days in Mexico), members frequently report that the cancellation process is extremely difficult. Clients have complained that when they attempt to cancel within the legal period, they are told their deposit is non-refundable, or they face significant hurdles in confirming the cancellation.
Poor Customer Service & Communication
A recurring theme across complaints is the lack of continuity and clarity in service. Guests report that every small request becomes complicated, answers change depending on the staff member on shift, and departments fail to share information. This leads to wasted vacation time resolving administrative issues instead of relaxing.
Wyndham Reservation & Customer Care Contacts
- Wyndham Reservations (U.S. & Canada toll-free): 1-800-996-3426 or 1-800-WYNDHAM
- Outside U.S. or Canada: *1-506-638-4899
- Calling from Europe: 00 877 999 3223
- Wyndham Hotels & Resorts Customer Care (U.S. toll-free): 1-800-466-1589
- Wyndham Vacation Resorts Owner Services (U.S. toll-free): 1-800-251-873
Important Note: Many Viva Vacation Club owners find that contacting these numbers does not resolve their contract issues and may require professional legal or exit assistance.
Contact for Assistance
Estoy en vacaciones en Orlando. Cuando me acerco a un mostrador del hotel que estoy a contratar transporte a los parques Disney, se me presenta un promotor que decía ser de una empresa de traslados. Por un depósito de 40USD me hacía el traslado de nosotroa dos, y nos daba un desayuno. Nos pareció interesante. Al rato nos dice que si escuchamos una charla y completamos una encuesta para un producto, nos pagaban 100USD y nos devolvían el dinero del depósito inicial. Hasta ahí pensé "dónde nos metimos?" Sólo queríamos ir a Disney. Al otro día nos montamos en el traslado, llegamos a un hotel y arrancó la charla y ahí mismo nos enteramos de qué iba todo. Por un momento, pensábamos que nos íbamos a ver obligados a comprar porque hubo demasiada presión de parte de la vendedora y su encagada. En un momento le soltamos la verdad. Le dijimos que estábamos allí por un error. Que nosotros queríamos ir a Disney, que nunca nos dijeron para qué era eso. Nos hicieron ofertas de acuerdo a nuestros salarios, y si bien eran tentadoras, dijimos que no. Al final nos devolvieron el dinero del depósito, nos pagaron los 100 dólares prometidos y nos llevaron al parque que pedimos. Pero pasamos un momento muy tenso y feo. No lo recomiendo, por más que resulte tentador. Te marean con información y te presionan a más no poder.
Si bien el Hotel de Bayahibe es bello, ser miembro del Viva Vacation Club es una pesadilla. Ellos quieren todo pago al momento de la reserva pero no pueden prometer nada inclusive cobran por adelantado las expensas anuales de U$A 550, siempre reservo en agosto o septiembre para abril mayo el año por ejemplo en septiembre de 2017 para viajar en abril de 2018, como lo hicimos y nos cobraron las expensas de 2018 por adelantado, cuando se pagan del 1 al 10 de enero del año de mantenimiento. Nos prometieron que nos iban a dejar pagar el all inclusssive en destino pero las expensas por adelanradas, las palabras se las llevó el viento. Ya tenemos todo pago pero realmente es un sufrimiento hacer reservas y los 2 últimos años la comida y bebida fue un verdadero desastre, el desayuno lo único pasable. Tengan cuidado los parecen encantadores pero como le dije al Sr. Rafael A Mercedes Castillo de Asistencia a Socios verdaderos farabute. Ya no podemos seguir pagando las expensas de los años siguientes y queremos dejar de ser socios. Viajen cuando puedan, dónde quieran hay mucgas ofertas, esta cadena sólo tiene 4 hoteles en Rca. Dominicana, 2 en Playa del Carmen, 1 en Samaná y en Grand Bahamas.
En cualquier hotel va a poder reservar y también reclamar, aquí no hay derechos "Es Política de la empresa"
Dont get caught ! timeshare presentations are totally a fraud! we accepted to assist in exchange of some breakfasts and free rides to the museum,by the way, that not afford for nothing the loss of your money, stay sharp and stay away from wyndham
wyndham was a total fraud, avoid all their free promotions or similar to hook you up to their timeshare presentation, actually we are fighting against them for that, we want our money back, we want a full refund !
Wyndham es una aberracion de resort, son unos estafadores en eso de las membresias de tiempos compartidos, nunca tienen disponibilidad y las cuotas de mantenimiento estan altisimas, nos arrepentimos mucho de aver comprado con ellos, por favor no caigan en sus platicas de tiempo compartido y evitenlas !
Hi Wyndham, what going on with the standard on our timeshare we arrived at Marcoola Beach ,
My two bedroom smell so musty it so bad?????
a drawn in kitchen is broken, then top it off the washing machine not working.?????
I hope you aren’t expecting me to pay house keep when it not up to Wyndham standarded not a happy onwer member????????????
Hello im very angry with wyndham, so every person who see this please avoid their timeshare presentations please! dont get involved, even if they offers free stuff like rides, breakfast, show tickets, etc! we felt and we feel very ashamed of that, actually we want the cancellation of our timeshare contract, help!
A base de engaños fuimos estafados por estas personas de viva wyndham, nos hicieron escuchar una platica de tiempo compartido de aproximadamente 3 horas, nos ofrecieron bebidas y ya medio mareados nos convencieron de firmar el contrato, llevamos 3 años asi y no hemos recibido nada de lo que nos prometieron en aquel entonces.
Viva Nightmare is a name more accurate for those cloacks, we invest our money on a timeshare membership with this persons and we are very ashamed of that, they offer a bunch of benefits but nothing is true, PLEASE STAY AWAY FROM VIVA WYNDHAM RESORTS!
Viva Wyndham is the worst way to get involved, we acquire a membeship with the resort like 3 years ago, incredibly we only took the opportunty to used it once because its never available..so we still continue paying that bunch o f money for nothing! we need to rescind our timeshare membership asap as posible, please help us !