VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva Azteca, Viva Samana, Viva Heavens, Viva Miches
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Legal name
Promotora Mexicana del Caribe SA de CV.
Sales locations
Riviera Maya, Playa del Carmen, Cancun, Puerto Vallarta, Cabo, Ixtapa, and the Bahamas
Parent Company: Viva Resorts (founded in 1987) partners with Wyndham Hotels & Resorts for branding and marketing
Viva Resorts by Wyndham operates as a collection of all-inclusive resorts across the Caribbean and Mexico, often marketed under the "Viva Vacation Club" or "Club Viva" membership program. While the resorts themselves offer appealing beachfront locations, a pattern of complaints has emerged from members and guests.
Common Complaints & Issues
A significant number of timeshare owners and guests report similar negative experiences regarding Viva Wyndham and the Viva Vacation Club. These issues often lead owners to seek professional timeshare exit assistance.
High-Pressure Sales Tactics
The sales process is frequently described as aggressive and high-pressure. Travelers report being drawn into lengthy presentations, often marketed as a "special tour" or "free gift," where they feel harassed or misled until they sign a contract. Many members feel they were lied to about the value and flexibility of their purchase.
Misrepresentation of Points & Value
A common scam involves salespeople verbally promising perks and stating that points have more exchange value than they actually do. It is reported that they often sell small point packages, forcing owners to realize they need more points later at a higher cost. The actual value of the points is frequently misrepresented.
Booking & Availability Issues
Members consistently struggle to book the room categories, resorts, or dates they were promised during the sales presentation. This includes encountering blackout dates and limited inventory, which makes the "guaranteed" vacation difficult to access. Customers often describe the experience as a "lack of availability" and poor customer service when attempting to resolve these issues.
Contract & Cancellation Nightmares
While there is a cooling-off period (e.g., 5 business days in Mexico), members frequently report that the cancellation process is extremely difficult. Clients have complained that when they attempt to cancel within the legal period, they are told their deposit is non-refundable, or they face significant hurdles in confirming the cancellation.
Poor Customer Service & Communication
A recurring theme across complaints is the lack of continuity and clarity in service. Guests report that every small request becomes complicated, answers change depending on the staff member on shift, and departments fail to share information. This leads to wasted vacation time resolving administrative issues instead of relaxing.
Wyndham Reservation & Customer Care Contacts
- Wyndham Reservations (U.S. & Canada toll-free): 1-800-996-3426 or 1-800-WYNDHAM
- Outside U.S. or Canada: *1-506-638-4899
- Calling from Europe: 00 877 999 3223
- Wyndham Hotels & Resorts Customer Care (U.S. toll-free): 1-800-466-1589
- Wyndham Vacation Resorts Owner Services (U.S. toll-free): 1-800-251-873
Important Note: Many Viva Vacation Club owners find that contacting these numbers does not resolve their contract issues and may require professional legal or exit assistance.
Contact for Assistance
Viva Nightmare is a name more accurate for those cloacks, we invest our money on a timeshare membership with this persons and we are very ashamed of that, they offer a bunch of benefits but nothing is true, PLEASE STAY AWAY FROM VIVA WYNDHAM RESORTS!
Viva Wyndham is the worst way to get involved, we acquire a membeship with the resort like 3 years ago, incredibly we only took the opportunty to used it once because its never available..so we still continue paying that bunch o f money for nothing! we need to rescind our timeshare membership asap as posible, please help us !
No inviertan en un tiempo compartido con estas personas de Wyndham, son UN FRAUDE, nosotros llevamos casi 3 años y solo hemos podido utilizar nuestro tiempo compartido una sola vez, estamos hartos de seguir pagando por algo que no nos sirve ya, estamos tirando el dinero a la basura, estas personas te venden algo que no podras usar nunca!
Posiblemente la experiencia que estamos viviendo con wyndham sea la peor que hayamos experimentado mi familia y yo, wyndham nada de lo que nos prometio nos cumplio, sin mencionar el asco de sus cuartos, sucias las sabanas, con bichos, nunca hay agua caliente pero eso si la cuota de mantenimiento son muy puntuales en cargarte en la tarjeta, nosotros no podemos mas y estamos buscando ayuda de inmediato.
Realmente son una pesadilla de resort, no se los recomiendo en lo absoluto, falsas promesas, las cuotas de mantenimiento son carisimas, eso no nos dijeron cuando recien compramos la membresia, hemos intentado cancelar y solo nos dan largas, ya no podemos seguir pagandolo pero nos preocupa que nos metan al buro de crédito, necesitamos ayuda urgentemente
Muy mal servicio por parte de wyndham ahora que mi esposa y yo lo vivimos en carne propia es increible como te envuelven en puras falsas promesas con tal de que firmes con ellos, deben saber que nada de lo que nos prometieron es verdad y estamos batallando muchisimo para agendar !
Buena noche, mi papa acaba de adquirir un contrato con estos señores. Por favor alguien me puede dar una referencia y decir cuantos días tiene para cancelar? Gracias.
Worst Idea ever, dont acquire a timeshare if you dont have a clue how it works , Wyndham promise a lot of things , but the real thing is to far away for what they promised in the timeshare pitch ,dont waste yout money with this people.
Personas sin escrupulos, pensar que comprar una membresia con viva wyndham seria buena idea no lo fue..les puedo asegurar que es la peor inversion que he hecho en mi vida, es un timo ! pagas y pagas pero jamas te dejan utilizar el tiempo compartido por falta de disponibilidad, y no puedes cancelar la membresia , ayuda !
Hola compre un paquete de puntos nunca pude utilizarlo por que no tenian disponible he pagado mas de $30000.00 ahora me mandaron una Carta dicenio que firme para no tener ningun contrato con ellos pero y el dinero que pague.
Alguna persona que me pueda ayudar para poder desenmascar a esta organization que solo se Encargan de estafat a la gente ondrada y trabajadora
Wyndham es una compania que solo se enriquecido a base de enganios