VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva Azteca, Viva Samana, Viva Heavens, Viva Miches
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Legal name
Promotora Mexicana del Caribe SA de CV.
Sales locations
Riviera Maya, Playa del Carmen, Cancun, Puerto Vallarta, Cabo, Ixtapa, and the Bahamas
Parent Company: Viva Resorts (founded in 1987) partners with Wyndham Hotels & Resorts for branding and marketing
Viva Resorts by Wyndham operates as a collection of all-inclusive resorts across the Caribbean and Mexico, often marketed under the "Viva Vacation Club" or "Club Viva" membership program. While the resorts themselves offer appealing beachfront locations, a pattern of complaints has emerged from members and guests.
Common Complaints & Issues
A significant number of timeshare owners and guests report similar negative experiences regarding Viva Wyndham and the Viva Vacation Club. These issues often lead owners to seek professional timeshare exit assistance.
High-Pressure Sales Tactics
The sales process is frequently described as aggressive and high-pressure. Travelers report being drawn into lengthy presentations, often marketed as a "special tour" or "free gift," where they feel harassed or misled until they sign a contract. Many members feel they were lied to about the value and flexibility of their purchase.
Misrepresentation of Points & Value
A common scam involves salespeople verbally promising perks and stating that points have more exchange value than they actually do. It is reported that they often sell small point packages, forcing owners to realize they need more points later at a higher cost. The actual value of the points is frequently misrepresented.
Booking & Availability Issues
Members consistently struggle to book the room categories, resorts, or dates they were promised during the sales presentation. This includes encountering blackout dates and limited inventory, which makes the "guaranteed" vacation difficult to access. Customers often describe the experience as a "lack of availability" and poor customer service when attempting to resolve these issues.
Contract & Cancellation Nightmares
While there is a cooling-off period (e.g., 5 business days in Mexico), members frequently report that the cancellation process is extremely difficult. Clients have complained that when they attempt to cancel within the legal period, they are told their deposit is non-refundable, or they face significant hurdles in confirming the cancellation.
Poor Customer Service & Communication
A recurring theme across complaints is the lack of continuity and clarity in service. Guests report that every small request becomes complicated, answers change depending on the staff member on shift, and departments fail to share information. This leads to wasted vacation time resolving administrative issues instead of relaxing.
Wyndham Reservation & Customer Care Contacts
- Wyndham Reservations (U.S. & Canada toll-free): 1-800-996-3426 or 1-800-WYNDHAM
- Outside U.S. or Canada: *1-506-638-4899
- Calling from Europe: 00 877 999 3223
- Wyndham Hotels & Resorts Customer Care (U.S. toll-free): 1-800-466-1589
- Wyndham Vacation Resorts Owner Services (U.S. toll-free): 1-800-251-873
Important Note: Many Viva Vacation Club owners find that contacting these numbers does not resolve their contract issues and may require professional legal or exit assistance.
Contact for Assistance
DONT GET CAUGHT! avoid this timeshare, and never go to a timeshare presentation of this resort, is a total trap , just avoid it, what ever they promise to you IS NOT REAL , for own experience i lost a lot of money and time with those guys, such a shame.
SI tuviera que decir cual ha sido una de las peores cosas que he hecho en mi vida diria que adquirir un tiempo comparido con este resort, de verdad aun me cuesta trabajo creer que perdi tanto dinero y nisiquiera lo use, de verdad, para nada , al menos en mi experiencia, tener un tiempo compartido es un desperdicio de dinero.
La peor inversion que he hecho en mi vida es con estas personas, desafortunadamente y por no investigar bien , cai en la trampa de estas lacras, todo por firmar un contrato lleno de mentiras que me ato de tal forma que no pudiera safarme faacilmente, si todo hubiese sido como me lo pintaron durante la presentacion del tiempo compartido no estaria escribiendo que este resort es un fraude !
Is incredible, but actually i have a big problem with this resort, my husband and i we acquire some weeks, we think that could be a grat idea to invest on a timeshare etc, the first problem was the cost of the maintenance fees, totally is a crazy price and out of our possibilities, so when we acquire never told us that the maintenance fees gonna be that high, we want our money back then.
Hace unos meses mi esposo y yo fuimos victimas de esta bola de ratas, nos dejamos engañar facilmente iendo a una presentacion de tiempo compartidos, en donde nos ofrecin miles de cosas grtis y beneficios, al final optamos por comprar algo con ellos , despues de firmas el contrato nos empezaron a cobrar cuotas de mantenimiento excesivas y servicios que nisiquiera usamos, ahorita no hayamos la puerta de como librarnos de aqui
yo no tuve la oportunidad de quedarme en este resort, pero mi hna hace años tuvo una muy desafortunada experiencia con este resort, ella tenia membresia y tenia segun esto derecho a todos los servicios del resort, el primer mes asi fue , pero ya despues no , le dijeron que la promocion solo era valida para la 1 era vez, cosa que en la presentacion cuando compro el tiempo compartido le dijeron todo lo contrario , a fin de cuentas tuvo que desaerce de el
Existen muchas formas de ser estafado realmsente, y una de ellas es ser estafado por medio de un tiempo compartido , y creo que mayan palace es experto en este tipo de tareas, mi hijo fui robado por estas personas! lo hicieron firmar un contrato en el cual decia puras mentiras, nada de lo qe le prometieron fue verdad, un asco de personas..
I think that this resort is one of the worst places in the world, years ago i was scammed by this guys,, anyway , now im free, but you dont have idea how much i battle with those people to let me go out, all was my faut for not read the contract in time, but now friends you know it, so stay alert
behind that exist the manner to hook up the people and consequently force to buy something that we dont want , the only way is to avoid all of these, saying no for everything, if we are invited to some timeshare presentations our answer always need to be " NO" in that timeshare presentations the pressure is so high, so the better option is to avoid it.
t the companies want some commission , but the true is that in many cases that "commission" is more than the price of the timeshare or equal, i was very naive when i bought a few years a timeshare, worst thing ever i made , so pls estay alert and get away form here pls