PUEBLO BONITO Timeshare COMPLAINTS

compramos en enero del 2023, y fuimos a Pueblo bonito ROSE en los cabos a utilizar las instalaciones como invitados, la verdad las dos veces que estuvimos en ese hotel nos trataron con mucha discriminacion , no se si porque eramos ciudadanos de mexico y le dan preferencia al turismo extranjero , y decidimos cancelar y adivinen que?? NO HEMOS PODIDO HACER NADA, y al contario nos estan hostigando con un despacho de abogados de cobranza,...

Quise cancelar mi contraseña al siguiente día y dijeron que no se podía ya..hablé hace un mes para cancelar y me dijeron que la deuda la pasaron a otra empresa... entonces hablé para reservar y salieron con otra cosa muy diferente a la que me vendieron.. y que tengo q pagar lo doble de la deuda . X eso kiero cancelar y q me devuelvan mi dinero

I would like to get out of our contract with Pueblo Bonito Resorts. We signed up while visiting them in Cabo San Lucas last fall. Since then we have found out nothing but bad things and lies our salesman told us about reserving vacations.

I visited Pueblo Bonito Sunset Beach on Nov. 8, 2023. My travel partner was hustled for a timeshare presentation on her ride to Cabo from the airport. We were offered a boat load of benefits, including restaurant and travel credits and decided to attend the presentation.

The breakfast we attended was lovely, as was to be expected. To make a long story short, we were consistently told we could sign up for a timeshare for $575/week for a studio unit. When we sat down for the negotiations and paper signing, it was than we were advised that there was a $25,000 initiation fee. I literally fell off my chair. We had spent 2 hours with the very cordial sales rep before this number was ever mentioned. When we flat out refused, the price came down to $15,000. We again refused. Now our very cordial sales rep turned into a you know what. I asked him for his business card, he refused and stormed out of the room without even saying goodbye.

As we were packing up our belongings to leave, we discovered we were now being escorted to the 2nd tier sales presentation. That presentation had a considerably different offer. Since I was now the only potentially interested party, the presentation was made to me alone. For $3,301 I could have 60 weeks of studio timeshare units (4 per year) over the next 15 years for $199 per week. I was also to be charged $599 for access to their Pueblo Bonito Gateway, for a total of $3,900. The stipulation was that units would not be reserved more than 90 days in advance. I signed up.

And then the issues in trying to book my timeshare weeks began. Every time I tried to book a week through their timeshare reservation phone number, I was advised that through the phone number I could only book my “bonus week” at $399. I was told that the only way I could get my $199/week studio unit was through their “Gateway” website at pueblobonitotravelclub.com/. 



The Gateway website has a copyright date of 2021, which confirms it has been several years since it was updated. The site has a very poor user interface, is very slow and I am constantly landing on “404 - page not found” pages. 95% of the search results are for non Pueblo Bonito properties and the rates are considerably higher than the $199 per week I signed up for. When looking specifically for my home resort of Pueblo Bonito Sunset Beach for a unit (re any PB resort in Mexico), there was nothing available through the end of 2004 for less than $1,000 per week.



I reached out to my “Gateway Program Administrator” Fernando, who was my sales rep. In speaking with him, he advised me that the only way to book my $199 studio Pueblo Bonito unit was through the website. When I advised him that there were never any units available at that rate, he told me I had to check back daily as the properties are constantly releasing rooms. 

What I have discovered in reviewing my contract is that I was sold a Pueblo Bonito “Gateway” Contract and Security Agreement. For that I have access to the Pueblo Bonito travel website where I can book anything available around the globe at whatever prices are shown. What I have found are options available at primarily non Pueblo-Bonito resorts for prices ranging between $200 and $4,000 per week. My $199/week studio at a Pueblo Bonito resort is nowhere to be found.

So, in short, I wasn’t sold a timeshare contract, but a contract that allows me access to their discount travel website for 3 years. If I want to continue to use the website to purchase discount travel per my contract, I have to pay another $599 every 3 years. There is limited, if any availability for the studio unit. 



This is a complete scam. Pueblo Bonito pulled a bait and switch on me and what I have is access to a discount travel website that contains absolutely none of the inventory I was sold.

Buyer beware.


We have been scammed by Pueblo Bonito, because they said that they would help us get rid of our first time share and they have not, so we are stuck paying for two. Whenever we try to visit with them they are booked but penalize us for not coming annually.

This is not a review of Pueblo Bonito Sunset Beach. It is a warning not to get sucked in to Pueblo Bonito travel club. We visited Pueblo Bonito last March and made the mistake of buying into the travel club. Almost everything that we were told we would get from the club was either a lie by omission or an outright lie. We purchased a package that contained "world weeks" that supposedly can be use at resorts around the world. As it turns out these weeks can only be cashed in for points that are worthless. The all-inclusive fees for members are so high that we could actually book a room for less NOT USING our ownership weeks. We took advantage of a promotion that was supposed to give us a credit for paying off our balance early and 60% off all-inclusive fees. We were led to believe that we could use both, but as it turns out the 60% discount is off rack rates which are outrageous. Don't make the same mistake that we did in purchasing ownership in the travel club. We should have known that an offer that sounds too good to be true is too good to be true.

Los asistentes vacacionales de tiempo compartido dan pésimo servicio al cliente.
Hace aproximadamente un mes, solicité un reembolso del transporte del hotel al aeropuerto. Y no he recibido respuesta; ya que cuando realicé la reservación y pagué el trasporte del aeropuerto al hotel y de regreso.
El agente vacacional omitió mencionar que el servicio por parte de la empresa: CABO TRAVEL SOLUTIONS SA. DE CV., No realiza servicios antes de las 9am. Por lo que mi vuelo no coincidía con la salida del trasporte.

The timeshare at Pueblo Bonito is a total scam. Nothing that was promised has happened. We are told the rules have changed. Sorry. The thing that got us to sign was 4 rounds of golf at Quivera for $100 for 3 years. Now our first time coming back and wanting to use the certificates we are told the rules have changed. Golf is in high demand. And the certificates are no longer available. Our sales person, the CLOSER, was John Tremblay. Don't trust this guy. He will tell you anything to get you to sign. And then not follow through on anything. I am disappointed in myself. I have always heard about time share scams. But this sounded different. This has ruined our entire experience of coming to Pueblo Bonito Sunset Beach. We now have to look for a different spot. Good Luck folks!

Scam by these people as well

POR FAVOR AYUDA PARA CANCELAR LA MEMBRESIA NOS ESTAN INTIMIDANDO , LA MEMBRESIA FUE ADQUIRIDA EN SEPTIEMBRE DEL 2020 Y YA NO ES POSIBLE PAGARLA A QUIEN TENGO QUE ACUDIR PARA CANCELARLA ,NUNCA SE HA UTILIZADO YA QUE CUANDO SE NOS OCURRIO NO ESTABA DISPONIBLE , SON UNOS MENTIROSOS Y TE EMBABUCAN HASTA QUE ACCEDES COMPRARLA!!! POR FAVOR NO CAIGAN EN SUS MANOS