PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
SCAM. SCAM, SCAM....by fast talking , numbers throwing mass sales agent.. It ruined our trip to cabo just going thru this grueling 3 hour scam...And if you leave early, you LOSE the perks they offered you up front to attend (50% off this and that) when 75% off is offered all day, everyday on the street.. TOTAL SCAM..
This place has been a scam for years. We bought in 2010, and in 2013, we wanted to sell it. Our salesperson (Jennifer Youngs), made all sorts of promises, referred us to a company to help sell our current time share (another scam company), promised the "first Greg Norman deigned golf course in Mexico", said the resale value on the unit we bought was high, said she would help us sell if we ever wanted to sell, said she would be available to help with anything that went wrong, etc. NONE OF THAT WAS TRUE. We paid off our unit in 2015 after realizing the resale value is about $1, plus the transfer fee of $300 to the resort if you can get them to authorize the transfer of title. We have tried contacting Jennifer, who says she never said she would help us sell, will not help, and referred us to the same company who tried to scam us the first time she referred us to them. We have not received any bills since paying off the timeshare, but now a collections notice ended up on my credit because they say we owe $8k. I assume that is some kind of maintenance fee, but it doesn't add up based on the fee in our contract (the one we don't have an original copy of since they don't give you a copy). This place is a scam and these people would be arrested. The US should add scams like this to travel advisories to these places.
El señor OMAR ALVAREZ es un mentidoso de categoría... nos prometió y aseguró que ellos se encargarían de vender nuestro time share.. QUE FALSO... que mentira más descarada... eso no es posible.. preferimos perder $2,775.00 (down payment) que hacer negocio con un grupo de calañas mentirosos... es una barbaridad que lo hagan con los propios Latinos..
No gasten un solo centavo en este resort, nada de lo que prometen cumplen , ademas las cuotas de mantenimiento son carisimas! no vale la pena para nada pagar tanto dinero por tan mediocre servicio , ahorrense su tiempo y dinero , no acepten ir a sus presentaciones de tiempo compartido , es puro gancho.
Stay away from Pueblo Bonito resorts, they dont know what is ETIC, dont waste your time assisting to their timeshare presentations please, totally a scam experience.
pesimo servicio , y lo peor de todo es que es carisimo , adquirimos con ellos un tiempo compartido hace unos 4 años y solo lo hemos usado una ves porque resulta que siempre esta ocupado y nos dan fechas imposibles para nosotros, la verdad que fue una pesima "inversion" comprar con pueblo bonito, ahorrense ese dinero y no caigan en su juego de membresia !
This is the worst place to purchase a time share. They lie about everything!!! We were told we could go anywhere in the book. Now they say we're on a point system. Nothing was said about a point system when we purchased. We were promised that we could go to any pueblo bonito resort without paying extra fees. Now we are told we have to pay all inclusive fees. Never can get dates we want. I hate this place.
Pueblo Bonito es muy bonito , sus instalaciones y hasta su comida, el problema es que en el apartado de los tiempos compartido son unos mentirosos y tramposos, mi esposa y yo tenemos casi 6 años con uno y solo lo hemos usado 1 ves , que les pasa? nos dicen que no hay disponibilidad y nos dan fechas que ni al caso , cuando durante la presentacion nos dijeron que podriamos usarlo cuando quisieramos , actualmente estamos buscando la cancelacion de nuestro contrato.
My husband and I purchased a timeshare here at Sunset Beach, Cabo in 2008. Dirk Meyer, who is now referred to as Dirk Meyer the Liar frequently on the internet, was our salesman. He was smooth. He told us everything verbally to get us to buy that WASN'T anywhere on the contract we received AFTER we paid the deposit of $5,000. He also promised his real estate company would sell our existing timeshare to offset our costs in at least 3 months if not less. We were able to eventually cancel the contract after a battle to save our credit rating. But we never received our $5000 back although we sought to cancel the contract within 5 days of payment initially. Theft. Leaves a sour taste in one's mouth for the resort regardless of how lovely it is there...we will never return. I hope many other travelers read up ahead of time and BEWARE. I would still like to have a refund of the $5k.
My parents recently were scammed by Pueblo Bonito , is such a shame how this people lie about everything , i highly recommend you to avoid their timeshare presentations, dont get caught.