PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
Hola a todos , yo tmb tuve muy mala experiencia en todo esto de los tiempos compartidos, y fue con este resort, pareciera que cuando te venden haras la mejor inversion de tu vida , la realidad es que es todo lo contrario , perdi mucho dincero con estas personas , me arrepiento muchisimo.
i AGREE WITH ALL THE COMMENTS. I HAD THE SAME HAPPEN TO ME. THEY WANTED MY 2 BEDROOM TIMESHARE WITH HILTON GRAND VACATION CLUB IN EXCHANGE FOR A 1 BEDROOM AT SUNSET. THEY WERE OFFERING ME THE WORLD BUT MY GUT TOLD ME NOT TO MAKE A DEAL. THE SALES PERSON WAS A BALD GUY THAT WAS GREEK. AFTER READING ALL THE COMMENTS I COME TO FIND OUT THEY WERE ALL LIES. iTS UNFORTUNATE BUT AS SOON AS YOU ARRIVE THEY WANT YOU TO ATTEND A PRESENTATION BY OFFERING YOU A GIFT. SO MANY PEOPLE THAT WERE ATTENDING A PRESENTATION THAT HAVE NO CLUE WHAT THEIR GETTING THEMSELVES INTO. THANKS FOR ALL YOU POST AND KEEP LETTING ALL THE PEOPLE WHO ARE ATTENDING TO BEWARE. FROM THE AIRPORT TO THE RENT A CAR TO THE RESORT- THEY ALL WORK TOGETHER TO TAKE YOUR MONEY.
Me vendieron el tiempo sin siquiera haber leído el contrato, que al final no entiendes todos los términos que ahí se manejan al siguiente dia lo quise cancelar y me dijo el vendedor que era imposible, ahora me doy cuenta que por norma lo puedo cancelar dentro de los siguientes 5 días posteriores a la compra y que esta información debe estar contenida en el contrato, pero o sorpresa no se encuentra en ninguna clausula del mismo, y lo peor pago 37000por 2 semanas al año las mismas que perdi porque para mi un año es de agosto 2014 que compre a agosto 2015, pero otra vez sorpresa el año termino en diciembre 2014 y yo perdi mis 37000 y lo peor no habrá quien regule este tipo de contratos para que cumplan con las normas mexicanas de scfi, pobre país. Gracias al menos me permitieron deshagoar mi frustración de saber que vivo en el país mas corrupto del planeta.
Si pudiera regresar el tiempo , desearia jamas haberme parado en ese hotel , fui a una de sus presentaciones de tiempo compartido solo por compromiso , perdi 3 horas de mi vida bajo una alta tension y presionado por un grupo de vendedores, que despues d unos tragos accedi a comprar unas semanas, lose fui muy tonto en caer en eso de los tragos, ahora imaginense de que no seran capaces por convencerte.
I feel very upset with tihis kind of scams, this resort rip me off to me and all my family , i dont know how this people still doing this, they promise a lot of benefits but all was a complete and big lie, so if you want to know about more of timeshare pls do a very deep research first.
Our plan was never to stay but to rent it & use our Bonus Weeks. We have been in contact with them regarding this immediately upon our purchase. I tried to call Pueblo Bonitos customer service so many times and I cannot even get hold of our salesman. They lied , I am very upset and I'd like to do something to get this resolved.
fake people like to abuse from others, I was ripped cruelly by them , made me a thousand promises and benefits that never saw the truth is that all timeshare stuff is a nightmare, even are on time or approach to these places, please do not get into trouble.and avoid this kind of nasty people pls
I'm extremely upset at myself for being dupped into purchasing a timeshare at the Pueblo Bonito, all i want to do now is to cancel it, im not even using it, i really need you help, i cant pay for it anymore, i purchased it thinking that i would be able to cancel it later, but it has been impossible.
Por mas que mis amigos me han recomendado adquirir un tiempo compartido nunca me he decidido , hasta hace poco un hermano que vive en estados unidos decidio comprar uno en cancun , mexico , me dijo que al principio todo muy bien, pero que despues de unos meses ya le estaban cobrando una enorme cantidad de gastos extras que el nisiquiera habia requerido, alejense de este hotel
Pero por supuesto que apestan!...... hace unos días mi hermano fue a una convención de una semana, por accidente el buró, o mesa de teléfono que se encuentra entre las dos camas se desplomó, ya que al recargarse en él los tornillos salieron volando, al día siguiente a quienes ocupaban el cuarto los corrieron, y les cobraron el desperfecto en 1,500 pesos.... osea nada más iban a atornillar las tablas, pues no se quebraron, y salió en 1,500 pesos..... pidieron explicación y los recepcionistas asi como el gerente les dijeron que por políticas del hotel, pero les "hablaban" sin prestarles atención, sin ponerles atención y sin voltear a verlos.