PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
I haven't been able to rent my weeks like i was told, they told me they had a specialized department for it but it was a lie
el resort es muy bonito, pero la atencion es horrible, practicamente me obligaron a ir a una presentacion y cuando les dije que no queria nada me trataron de lo peor, son gente altanera y mal educada, no merecen tener nada de reconocimiento, al contrario
December 2013 my wife and I listened to the Pueblo Bonito Sunset presentation. We received $400 resort credit, a pretty good deal on the all-inclusive rate reduced to $51@ for a party of 5, and two dinner cruise tickets. The prices quoted went from ridiculously high to ridiculously low. If you would believe the pitch, a 100 point (1 week studio) list price was about $28k, but with "sign now, buy now" incentives reduced that to $12k and $440/year maintenance. After saying no, the "closers" were engaged who eventually reduced the price to $6k, then $3k, for what was sounding like 200 points, no other fees, and probably eternal life with the companion of my choice for all I could follow. The closer got quite miffed when my wife and I responded to his, "Even if free?" with a consistent, "No." My only regret is that I didn't say "Yes" to that last, rock bottom offer of the world, moon, and a couple of other celestial destinations so that I could get it all in actual writing to review, discover the meat of the scam, and be able to report more. Unfortunately our 3rd hour of our 90 minute pitch was exhausted and we wanted to have our vacation back.
Just returned from Cabo where we were also scammed. Knew better but got caught up in hype. Immediately called credit card company and said it was fraud , They stopped payment to Pueblo Bonito. You have 5 business days from date of contract to cancel without penalty. Clause in contract stating you waive this right is illegal. Call Profeco, Mexican agency to assist consumers: 011-52-55-5211-1723. website; profeco.gob.mx
I was scammed by Pueblo Bonito, they told me it was an investment, they said i didn't have to pay for it if i put it on the rent program, well that was 7 years ago, i have not received any benefits, i have to keep paying it for myself.
Compre mi tiempo compartido en Pueblo Bonito Cabo San lucas, He tenido problemas rentandolo y me es dificil seguir pagando cuotas de mantenimiento, hay algo que pueda hacer?
STAY AWAY FROM Pueblo Bonito!!!! Bunch of lies told to us! Worst money mistake we have ever made! If you want to go on a vacation, look for cheap hotels online, DO NOT BUY TIMESHARES!!!!!!
estuve el año pasado de vacaciones en mazatlan y me ofrecieron el tiempo compartido, el vendedor fue muy agresivo, y como a mi familia y a mi nos encanta vacacionar en mazatlan cada año, pense que talves seria una buena compra, pero nada fue como lo esperaba, ha sido muy dificil seguir pagando, y año tras año aumentan los gastos de mantenimiento excesivamente, estoy cansado de esto, quiero cancelar
IF YOU'RE THINKING OF BUYING A TIMESHARE, DON'T!!! YOU CAN SAVE YOUR MONEY!!!!!
Me explicaron que tenia cierto tiempo para cancelar, pero me ofrecieron una promoción: si dejaba mi derecho de los 5 dias de cancelación me harian un gran descuento, asi que me hablaron maravillas sobre la gran inversion que estaba a punto de hacer, y acepté!! pero, adivinen que? TODO ERA UNA MENTIRA