PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
My wife and I just purchased our timeshare at Pueblo Bonito on July 17th, 2013. this was our first trip to Mexico. We were pressured to go on the “tour”. We told the saleslady that we don’t plan to comt back to Cabo again. Our saleslady Christina Frie guaranteed we would be able to use rental program to rent out our timeshare and make a profit for $1100 each year and we could use our Bonus Weeks to travel to other parts of the world. We were told that we would receive email the same day regarding the details of the offer. We never received the email. We have been in contact with them regarding this immediately upon our purchase (next day). I tried to call Pueblo Bonitos customer service so many times and I cannot even get hold of our salesman. They lied to us. We emailed the saleslady on 7/21 asking her to cancel our contract but never heard back from her. We left the resort early Monday morning to get back home. Then we got email from Dirk Meyer who is the sales director and husband of Christina. He refused to cancel the contract and threatened us that our credit would be ruined if we cancel our contract. Today we got the email (the 6th business day after we signed the contract) we finally got an email from the sales administration stating that we can cancel the contract but we can’t get the refund of $3500 they charged on our credit card. They are really the worst and please spread the words so other people will not get scammed again. If anybody can give us advice as how could we get our $ back, we would really appreciate.
My wife and I just purchased our timeshare at Pueblo Bonito last October 2012 when went for our anniversary. Our salesman Ian Collins guaranteed we would be able to use rental program to rent out our timeshare and make a profit. Our plan was never to stay but to rent it & use our Bonus Weeks. We have been in contact with them regarding this immediately upon our purchase. I tried to call Pueblo Bonitos customer service so many times and I cannot even get hold of our salesman. They lied , I am very upset and I'd like to do something to get this resolved.
Do not buy a timeshare at Pueblo Bonito Sunset Beach.......They will tell you lies to get you to buy at PBSB. My friend and I bought since we thought this place was amazing. We purchased a timeshare so we can enjoy PBSB and more again and agan. And in the end we got NOTHING!
We met with the Pueblo Bonito sales people during our trip in January 2013. We are already timeshare owners with another company and we were not terribly interested in taking on more debt for yet another timeshare. We expressed this feeling early on in the presentation,.
My husband and I were on vacation in Cabo San Lucas for our anniversary. We attended a timeshare presentation and we were subjected to a high pressure, and very convincing presentation. I hate Pueblo Bonito's salespeople.
Please Help ME!!
I just got back from Mexico and made a payment to them on my credit card for 2,000 dollars, now of course after reading all I want to cancel this, can you be so kind and tell me how can i cancel my contract??
Thank you very much
I went to a sales presentation 3 months ago at pueblo bonito at los cabos it was dreadful, i couldn,t stand the pressure those guys were handling they gave me 4 hours of sale presentation and 0 gifts.
The service at Pueblo Bonito, sucks. I want to cancel my timeshare.
My parents purchased 4 units several years ago and now my dad has passed away two years ago and we still can't get rid of it. My parents have put a lot of money selling it to so called leaders in selling timeshares which definitely not the case. I am trying to help my Mother out since she is on a strict budget and cannot afford any further payments to the timeshares.
the units are at:
Pueblo Bonito Mazatlan (2 units)
Pueblo Bonito Emerald Bay (1 every other year)
Luna Palace (1 unit)
Anything you can do would be very appreciated. Again we cannot pay anything upfront.
Hola buen dia me podrian ayudar en como cancelar una menbresia de pueblo bonito lamentablemente es un asco de menmbresia u el servicio de lo peor.