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PUEBLO BONITO Timeshare COMPLAINTS

Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences

PUEBLO BONITO Timeshare COMPLAINTS
  Legal Name:
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
  Resort sales locations
Cabo, Mazatlan.
  Resort collections
Concord Servicing Corporation, Phoenix, AZ.
  Rental Companies:
Suite Getaway, Elite Retreat
Hotel Representatives:
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.

Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.

Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints

In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.

Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.

Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.

Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.

Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.

Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.

Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.

Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.

This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.

Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.

Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.

Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.

Common complaints include:

  • A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
  • A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
  • Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.

Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.

Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.

If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.

To receive more information about Pueblo Bonito Timeshare and how to cancel it, send a WhatsApp to +52 333 239 6589, fill in the form in the contact section or call us at +1 714 277 3662.

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Write your complaint
Read what other timeshare scam victims say:
387 Complaints
  • NancyApril 12, 2012, 10:10 am

    Cuando nosotros fuimos invitados a la presentación en pueblo bonito jamás  nos imaginamos  a que nos estabas enfrentando de haber sabido que las cosas serían así jamás hubiéramos asistidos. Nos vendieron una membresía con puras mentiras jamás nos  dijeron algo sobre mantenimiento, o las condiciones para poder hacer uso de nuestra membresía, ahora que hemos leído con detalle nuestro contrato no estamos para nada de acuerdo con lo que estamos pagando, tengan mucho cuidado y lean muy bien su contrato antes de firmarlo es el mejor consejo que puedo darles.

  • Nancy WatrousApril 12, 2012, 10:10 am

    We purchased Villa #33 in the Montecristo Estates in 2006. At the time of purchase we were told there would be 2 different golf courses in our developement. In fact, we are in possession of the "Draft Master Developement Plan" showing the 2 golf courses. We were at the villa this August 2010 and where they show  Phase 1 East 18 hole golf course there are now houses. We serious doubt there will ever be a golf course in the entire developement. In addition, we are being charged exorbitant maintenance fees when in fact articles are not being replace or repaired, they are being transferred from house to house. The computer in our house says it belongs in Villa #27. They are moving items around depending on occupancy and charging the owners for repairs they are not making. They are not fixing anything. Owners are being charged for the Letty Coppel Foundation when we use the villa and in our maintenance fees without the owners consent. They tack this charge on your bill as a daily rate. We refused to pay that charge and will contact Member Services this year and refuse to pay this charge in our maintenance fees. Obviously the salesman, Mark Maurer sold us a "Bill of Goods".   

  • LeslieApril 12, 2012, 10:10 am

    I have just purchased a membership at Pueblo Bonito and I already don´t want it. I´m scared because I read a lot of bad comentarios about it. I bought the membership because I wanted it for  vacations but when the sales person told me that I could rent my weeks I thought it was a good idea  and that was the reason for which I bought the membership. I haven´t had a problem with the resort yet, but I dont want to wait until I have one. At this point, I’m within my 5 day recsission period and I think it is a good time to act and cancel my membership but I have some doubts about how to do it. If somebody can assist me I would really appreciate it!

  • Fernanda GonzalezApril 12, 2012, 10:10 am

    Adquirimos un tiempo compartido en Los Cabos hace aproximadamente un mes por medio de trucos verbales y ahora no nos permiten cancelar el contrato a menos que perdamos el 35% del total de la venta.

  • AmyApril 12, 2012, 10:10 am

    My husband went to Mexico last month and was invited to a timeshare presentation at Pueblo Bonito. He went with his sister and both of them bought a membership and now feel they were cheated. My husband works almost the whole day and does not have time to investigate how to cancel the contract, that’s why I´m helping him to find a solution. If somebody purchased at Pueblo Bonito too, and knows how to get rid of this contract, please let me know.

  • MaxApril 12, 2012, 10:10 am

    My wife and I felt pressured by Pueblo Bonito and we purchased a membership. When we got back to the hotel, we were smart and read the whole contract and didn’t like what we saw. We went back the next day in order to cancel the membership. They tried to deny us the right to cancel our membership, saying it was non-refundable, but we wouldn’t leave until they cancelled our membership. If you bought a membership and you are in your period of 5 days, fight for your rights. 

  • LiehApril 12, 2012, 10:10 am

    I want to cancel my membership because I can´t afford it anymore. I purchased it 3 years ago, but I never used it. I didn´t contact a rental  or resale company,  I wasn´t scammed as other clients in this webpage, I only want to cancel my contract because I have other  expenses and I can´t Keep  paying for the maintenances fees

  • Thomas GuinApril 12, 2012, 10:10 am

    The membership that my husband and I bought at Pueblo Bonito turned out to be a scam. The seller contacted us with a company that would rent out our weeks for a good quantity of money and our other membership in Hawaii would be sold without receiving a cent from us. Now that we have not managed to rent our weeks, we contacted the resort and they told us that the rent of our weeks  was not guaranteed and that if we want them to sell our property, we have to pay $2,000  more. We are very angry; Pueblo Bonito has not fulfilled any of what they promised us.

  • Ana LuciaApril 12, 2012, 10:10 am

    Jamás me imagine que la industria del tiempo compartido estuviera tan infestada de tantas mentiras.  Todos  nuestros pagos están al corriente, los mantenimientos que nos han tocado también los hemos pagado, aun cuando no hemos utilizado nuestra membresia. Mi esposo habló para mencionar que ya queríamos  reservar nuestras vacaciones ,y nos dijeron que nuestro espacio estaba sujeto a disponibilidad, que si teníamos semanas pero todo dependía de si había espacio o no, nosotros llamamos con un tiempo de anticipación considerable, pero de que nos sirve tener un tiempo compartido si nunca vamos a poder usarlo, a nosotros se nos complica mucho viajar  todos en familia, así que solo tenemos vacaciones cada que se nos acomoda, por eso lo hicimos con anticipación y aun así no quieren hacernos nuestra reservación, la verdad es que estoy muy molesta y  no voy a seguir manteniéndoles su hotel sin beneficio alguno.

  • Aliza LongApril 12, 2012, 10:10 am

    Somebody knows about timeshare donation? Or somebody wants a Pueblo Bonito membership? I paid the down payment and 3 more payments. It is all right with the membership but I can´t afford it anymore and when I called to cancel  the resort told me that it wasn´t an options because I´m out of my cancellation period , they  told me that I can donated  it. So, if somebody here is interested please let me know.

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