UNLIMITED VACATION CLUB Timeshare COMPLAINTS
Unlimited Vacation Club, Zoetry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Hyatt Hotels & Resorts, Alua Hotels & Spas, Sunscape Resorts & Spa, Club Serena
Legal Name: Club de Descuentos Vacacionales MX, S. de R.L. de C.V.
Corporate Address: Diagonal Aviacion 3 (Int 317), Fraccionamiento Playacar Fase 2, Solidaridad, Quintana Roo, Mexico
Locations
Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Punta Cana, Playa del Carmen, Montego Bay, Curaçao, Costa Rica
Customer Service handled by: GBS International, Inc.
Website: www.unlimitedvacationclub.com
Associated Resorts & Locations
Unlimited Vacation Club provides access to a wide portfolio of luxury all-inclusive resorts across Mexico, the Caribbean, and beyond. The club includes properties under several well-known brands:
Inclusive Collection (World of Hyatt):
- Hyatt Zilara (adults-only): Cancun, Punta Cana
- Hyatt Ziva (family-friendly): Cancun, Punta Cana, Puerto Vallarta, Los Cabos
- Hyatt Vivid: Playa del Carmen, Grand Island Riviera Maya
AMResorts Brands:
- Zoëtry Wellness & Spa Resorts (ultra-luxury, wellness-focused)
- Secrets Resorts & Spas (adults-only luxury)
- Breathless Resorts & Spas (adults-only, vibrant nightlife)
- Dreams Resorts & Spas (family-friendly luxury)
- Sunscape Resorts & Spa (family-friendly, casual)
- Alua Hotels & Spas
Primary Locations:
- Mexico: Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Playa del Carmen
- Caribbean: Punta Cana (Dominican Republic), Montego Bay (Jamaica), Curaçao
- Other: Costa Rica
AAA Recognition: In 2023, 38 resorts in the UVC portfolio held AAA Diamond designations, with five resorts earning the prestigious AAA Five Diamond rating.
Unlimited Vacation Club (UVC) is a vacation membership program that operates similarly to a traditional timeshare, though it does not involve actual real estate ownership. Instead, members make a down payment and monthly payments to receive discounted rates at a portfolio of luxury resorts. The club is marketed as offering free or deeply discounted weeklong stays at high-end properties with opulent suites, pristine beaches, swim-up bars, and private concierges.
Important: UVC is not affiliated with the Unlimited Vacation Club brand operated by GBS International, Inc. in the United States. The Mexico-based club discussed here is operated by AMResorts® and is closely tied to Hyatt's Inclusive Collection.
To receive more information about Unlimited Vacation Club and how to cancel it, send a WhatsApp to +52 333 239 6589 fill in the form on the contact section or call us at +1 714 277 3662
Read our article: How to cancel and Unlimited Vacation Club timeshare?
We signed up for UVC through Secrets Resorts, thinking it would give us flexibility and good value. Instead, we’ve had nothing but issues trying to book the places we actually want. Everything decent is “not available” unless you upgrade. I wouldn’t recommend it to anyone.
Contratamos UVC con la ilusión de tener buenas vacaciones, pero fue un error. Todo lo que prometen es complicado de obtener. Cuando intentas reservar, siempre hay excusas o tarifas extra. Ya no confiamos en el servicio.
Con UVC todo parece bueno al principio, pero luego te das cuenta de que nunca puedes reservar lo que te prometieron. Intenté usar mi membresía tres veces y siempre me decían que solo había opciones en hoteles que no me interesaban. Ya no confío en lo que ofrecen.
UVC sounded great at the time, but using it has been more frustrating than helpful. Availability is always an issue and the “preferred pricing” often ends up being the same as what I find online. I tried to cancel but got nowhere. I wouldn’t recommend signing up unless you like dealing with fine print.
UVC has been nothing but trouble since we signed up. They promised easy booking, but every time we try to use it, the resorts we want are full or we have to pay more. I feel like we were misled. We reached out for help and didn’t get real support. Honestly wish we could cancel it.
Pagamos por la membresía de UVC esperando buenas vacaciones, pero siempre hay problemas para reservar. Nos dicen que hay disponibilidad, pero luego cambian las condiciones. Se siente como si te vendieran algo que no puedes usar. Pedí ayuda, pero no resolvieron nada. Fue un error haber firmado.
Nunca me sentí tan engañada. UVC me vendió “flexibilidad”, pero siempre hay una excusa para no darnos la fecha que queremos. Intenté reservar tres veces y siempre: “sólo hay disponibilidad en tal hotel con tarifa especial”.
UVC at Dreams Playa Mujeres took us for FOOLS. I feel like I bought a timeshare and got a pile of lies. You think you're getting a discount club, but really it's like being enrolled in a loyalty program that hates you. All the “member-only rooms” were mysteriously booked... every time.
Me siento estafado. UVC en Dreams Tulum fue la peor decisión de viaje. Promesas falsas, reservas imposibles, y un sistema que parece diseñado para que nunca uses lo que compraste. Ya ni contestan los correos!
Unlimited Vacation Club promised flexible, elite vacations, but all I got was empty calendars and “sorry, sold out” messages. Tried to book a trip THREE MONTHS ahead and they still said there was no availability. They blamed me for “not reading the contract thoroughly.” Excuse me???