UNLIMITED VACATION CLUB Timeshare COMPLAINTS
Unlimited Vacation Club, Zoetry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Hyatt Hotels & Resorts, Alua Hotels & Spas, Sunscape Resorts & Spa, Club Serena
Legal Name: Club de Descuentos Vacacionales MX, S. de R.L. de C.V.
Corporate Address: Diagonal Aviacion 3 (Int 317), Fraccionamiento Playacar Fase 2, Solidaridad, Quintana Roo, Mexico
Locations
Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Punta Cana, Playa del Carmen, Montego Bay, Curaçao, Costa Rica
Customer Service handled by: GBS International, Inc.
Website: www.unlimitedvacationclub.com
Associated Resorts & Locations
Unlimited Vacation Club provides access to a wide portfolio of luxury all-inclusive resorts across Mexico, the Caribbean, and beyond. The club includes properties under several well-known brands:
Inclusive Collection (World of Hyatt):
- Hyatt Zilara (adults-only): Cancun, Punta Cana
- Hyatt Ziva (family-friendly): Cancun, Punta Cana, Puerto Vallarta, Los Cabos
- Hyatt Vivid: Playa del Carmen, Grand Island Riviera Maya
AMResorts Brands:
- Zoëtry Wellness & Spa Resorts (ultra-luxury, wellness-focused)
- Secrets Resorts & Spas (adults-only luxury)
- Breathless Resorts & Spas (adults-only, vibrant nightlife)
- Dreams Resorts & Spas (family-friendly luxury)
- Sunscape Resorts & Spa (family-friendly, casual)
- Alua Hotels & Spas
Primary Locations:
- Mexico: Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Playa del Carmen
- Caribbean: Punta Cana (Dominican Republic), Montego Bay (Jamaica), Curaçao
- Other: Costa Rica
AAA Recognition: In 2023, 38 resorts in the UVC portfolio held AAA Diamond designations, with five resorts earning the prestigious AAA Five Diamond rating.
Unlimited Vacation Club (UVC) is a vacation membership program that operates similarly to a traditional timeshare, though it does not involve actual real estate ownership. Instead, members make a down payment and monthly payments to receive discounted rates at a portfolio of luxury resorts. The club is marketed as offering free or deeply discounted weeklong stays at high-end properties with opulent suites, pristine beaches, swim-up bars, and private concierges.
Important: UVC is not affiliated with the Unlimited Vacation Club brand operated by GBS International, Inc. in the United States. The Mexico-based club discussed here is operated by AMResorts® and is closely tied to Hyatt's Inclusive Collection.
To receive more information about Unlimited Vacation Club and how to cancel it, send a WhatsApp to +52 333 239 6589 fill in the form on the contact section or call us at +1 714 277 3662
Read our article: How to cancel and Unlimited Vacation Club timeshare?
I joined Unlimited Vacation Club because it sounded like a practical way to plan future vacations. Instead, it has become another thing I have to keep track of: fees, restrictions, booking rules, and constant confirmation.
The concept sounds convenient, but the actual experience has required more patience than expected. When something is supposed to make travel easier, it shouldn’t create so many extra steps.
Unlimited Vacation Club was presented as something that would simplify travel planning, but honestly it feels more like managing a complicated subscription service. Every reservation seems to require repeated confirmations, follow-up calls, and extra steps that shouldn’t be necessary.
The frustrating part is how repetitive the process becomes. After a while, you realize you’re investing more energy into organizing the membership than actually enjoying the vacations themselves.
Firmé con Unlimited Vacation Club pensando que facilitaría nuestras vacaciones familiares, pero con el tiempo las cuotas y restricciones terminaron cambiando completamente la experiencia.
Además, cuando empiezas a preguntar sobre cancelaciones o posibles salidas del contrato, las respuestas dejan de ser claras. Muchas personas descubren demasiado tarde lo complicado que realmente es el proceso.
Unlimited Vacation Club was marketed to us as a way to make traveling easier, but honestly it feels like managing paperwork disguised as a vacation program. Every reservation seems to require extra calls, repeated confirmations, and endless follow-ups.
The strange thing is that no individual interaction feels terrible on its own. It’s the repetition that wears you down. Eventually you realize you’re spending more time organizing the membership than enjoying the travel itself.
Firmé con Unlimited Vacation Club pensando que sería una forma más sencilla de vacacionar cada año, pero con el tiempo las restricciones y cuotas terminan pesando demasiado.
Además, cuando empiezas a preguntar sobre cancelaciones o posibles salidas del contrato, las respuestas se vuelven poco claras. Muchas personas descubren demasiado tarde lo complicado que realmente es todo el proceso.
Unlimited Vacation Club was presented as a convenient way to simplify travel planning, but in practice it feels like maintaining a second job. Every reservation involves repeated calls, confirmations, and follow-ups just to verify information that should already be clear.
The exhausting part isn’t even one specific issue — it’s the repetition of the process. After a while, you realize you’re spending more energy managing the membership than enjoying the trips themselves.
Firmé con Unlimited Vacation Club pensando que facilitaría las vacaciones familiares, pero con el tiempo las cuotas y restricciones terminan haciendo todo más complicado.
Además, cuando empiezas a preguntar sobre cancelaciones o posibles salidas del contrato, las respuestas se vuelven poco claras. Muchas personas descubren demasiado tarde que salir no es tan sencillo como entrar.
Unlimited Vacation Club was sold to us as a way to simplify travel planning, but honestly it has created more work than convenience. Every reservation seems to require follow-ups, reconfirmations, and repeated calls just to verify information that should already be clear.
After a while, the process starts feeling less like vacation planning and more like managing a complicated subscription service. The benefits sound great in theory, but actually using them consistently has been another story entirely.
Firmé con Unlimited Vacation Club pensando que sería una inversión útil para viajar cada año, pero las cuotas y restricciones terminan cambiando mucho la experiencia.
Además, cuando empiezas a preguntar sobre cancelación o salida del contrato, todo se vuelve ambiguo. Hay poca transparencia y muchas personas terminan descubriendo demasiado tarde lo difícil que puede ser resolverlo.
Firmé con Unlimited Vacation Club pensando que sería una forma sencilla de viajar cada año, pero las cuotas aumentan y las ventajas reales no siempre compensan.
Además, cancelar o salir del contrato parece mucho más difícil de lo que explicaron al inicio. Esa parte rara vez la mencionan cuando venden.