UNLIMITED VACATION CLUB Timeshare COMPLAINTS
Unlimited Vacation Club, Zoetry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Hyatt Hotels & Resorts, Alua Hotels & Spas, Sunscape Resorts & Spa, Club Serena
Legal Name: Club de Descuentos Vacacionales MX, S. de R.L. de C.V.
Corporate Address: Diagonal Aviacion 3 (Int 317), Fraccionamiento Playacar Fase 2, Solidaridad, Quintana Roo, Mexico
Locations
Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Punta Cana, Playa del Carmen, Montego Bay, Curaçao, Costa Rica
Customer Service handled by: GBS International, Inc.
Website: www.unlimitedvacationclub.com
Associated Resorts & Locations
Unlimited Vacation Club provides access to a wide portfolio of luxury all-inclusive resorts across Mexico, the Caribbean, and beyond. The club includes properties under several well-known brands:
Inclusive Collection (World of Hyatt):
- Hyatt Zilara (adults-only): Cancun, Punta Cana
- Hyatt Ziva (family-friendly): Cancun, Punta Cana, Puerto Vallarta, Los Cabos
- Hyatt Vivid: Playa del Carmen, Grand Island Riviera Maya
AMResorts Brands:
- Zoëtry Wellness & Spa Resorts (ultra-luxury, wellness-focused)
- Secrets Resorts & Spas (adults-only luxury)
- Breathless Resorts & Spas (adults-only, vibrant nightlife)
- Dreams Resorts & Spas (family-friendly luxury)
- Sunscape Resorts & Spa (family-friendly, casual)
- Alua Hotels & Spas
Primary Locations:
- Mexico: Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Playa del Carmen
- Caribbean: Punta Cana (Dominican Republic), Montego Bay (Jamaica), Curaçao
- Other: Costa Rica
AAA Recognition: In 2023, 38 resorts in the UVC portfolio held AAA Diamond designations, with five resorts earning the prestigious AAA Five Diamond rating.
Unlimited Vacation Club (UVC) is a vacation membership program that operates similarly to a traditional timeshare, though it does not involve actual real estate ownership. Instead, members make a down payment and monthly payments to receive discounted rates at a portfolio of luxury resorts. The club is marketed as offering free or deeply discounted weeklong stays at high-end properties with opulent suites, pristine beaches, swim-up bars, and private concierges.
Important: UVC is not affiliated with the Unlimited Vacation Club brand operated by GBS International, Inc. in the United States. The Mexico-based club discussed here is operated by AMResorts® and is closely tied to Hyatt's Inclusive Collection.
To receive more information about Unlimited Vacation Club and how to cancel it, send a WhatsApp to +52 333 239 6589 fill in the form on the contact section or call us at +1 714 277 3662
Read our article: How to cancel and Unlimited Vacation Club timeshare?
I’ve had a hard time using my UVC membership. The number of restrictions keeps increasing, and the available resorts are almost never the ones I want. Support is hard to reach.
Pensé que Unlimited Vacation Club me daría más beneficios, pero todo tiene letra chica. Siempre hay algún motivo por el cual no puedes reservar donde querías.
Con UVC, siempre hay un “pero”. No puedes reservar cuando quieres, los precios son altos, y el servicio al cliente no soluciona nada. Ya estoy buscando opciones para cancelar.
I signed up for UVC thinking it would give me more flexibility, instead, I’ve been dealing with impossible blackout dates and expensive booking fees. Feels more like a trap than a perk.
UVC overpromises and underdelivers. I joined thinking I’d get premium access to Dreams and Secrets resorts, but the booking system is a nightmare and almost every date is blacked out unless you plan a year ahead.
UVC parece buena idea al principio, pero luego te das cuenta que todo está limitado. Intentamos usarlo tres veces y siempre nos dijeron que no había disponibilidad. Es frustrante.
I joined UVC thinking I’d have easy access to all these luxury resorts. In practice? Constant restrictions, blackout dates, and weird fees. I barely get the dates I need. It’s not worth it.
No me gustó nada la experiencia con Unlimited Vacation Club. No es tan flexible como prometen. Hay demasiadas condiciones, y cuando quieres reservar, nunca hay disponibilidad.
Nos ofrecieron el club UVC como si fuera algo exclusivo y fácil de usar. Mentira. Todo es complicado, las tarifas son más altas de lo que prometieron, y no hay disponibilidad cuando la necesitas.
UVC sounded promising, but it’s full of fine print and restrictions. I could never get the resorts I wanted during the dates I needed. It just doesn’t live up to the pitch. Not worth the hassle or the cost.