UNLIMITED VACATION CLUB Timeshare COMPLAINTS
Unlimited Vacation Club, Zoetry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Hyatt Hotels & Resorts, Alua Hotels & Spas, Sunscape Resorts & Spa, Club Serena

Legal Name: Club de Descuentos Vacacionales MX, S. de R.L. de C.V.
Corporate Address: Diagonal Aviacion 3 (Int 317), Fraccionamiento Playacar Fase 2, Solidaridad, Quintana Roo, Mexico
Locations
Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Punta Cana, Playa del Carmen, Montego Bay, Curaçao, Costa Rica
Customer Service handled by: GBS International, Inc.
Website: www.unlimitedvacationclub.com
Associated Resorts & Locations
Unlimited Vacation Club provides access to a wide portfolio of luxury all-inclusive resorts across Mexico, the Caribbean, and beyond. The club includes properties under several well-known brands:
Inclusive Collection (World of Hyatt):
- Hyatt Zilara (adults-only): Cancun, Punta Cana
- Hyatt Ziva (family-friendly): Cancun, Punta Cana, Puerto Vallarta, Los Cabos
- Hyatt Vivid: Playa del Carmen, Grand Island Riviera Maya
AMResorts Brands:
- Zoëtry Wellness & Spa Resorts (ultra-luxury, wellness-focused)
- Secrets Resorts & Spas (adults-only luxury)
- Breathless Resorts & Spas (adults-only, vibrant nightlife)
- Dreams Resorts & Spas (family-friendly luxury)
- Sunscape Resorts & Spa (family-friendly, casual)
- Alua Hotels & Spas
Primary Locations:
- Mexico: Riviera Maya, Los Cabos, Nuevo Vallarta, Puerto Vallarta, Ixtapa, Acapulco, Huatulco, Cancún, Playa del Carmen
- Caribbean: Punta Cana (Dominican Republic), Montego Bay (Jamaica), Curaçao
- Other: Costa Rica
AAA Recognition: In 2023, 38 resorts in the UVC portfolio held AAA Diamond designations, with five resorts earning the prestigious AAA Five Diamond rating.
Unlimited Vacation Club (UVC) is a vacation membership program that operates similarly to a traditional timeshare, though it does not involve actual real estate ownership. Instead, members make a down payment and monthly payments to receive discounted rates at a portfolio of luxury resorts. The club is marketed as offering free or deeply discounted weeklong stays at high-end properties with opulent suites, pristine beaches, swim-up bars, and private concierges.
Important: UVC is not affiliated with the Unlimited Vacation Club brand operated by GBS International, Inc. in the United States. The Mexico-based club discussed here is operated by AMResorts® and is closely tied to Hyatt's Inclusive Collection.
To receive more information about Unlimited Vacation Club and how to cancel it, send a WhatsApp to +52 333 239 6589 fill in the form on the contact section or call us at +1 714 277 3662
Read our article: How to cancel and Unlimited Vacation Club timeshare?

Firmar con Unlimited Vacation Club parecía una decisión lógica porque buscábamos viajar con mayor tranquilidad. Sin embargo, con el paso del tiempo empezamos a notar que organizar cada viaje implica revisar demasiadas condiciones y restricciones.
Lo más decepcionante no han sido las cuotas, sino la sensación de que la membresía requiere cada vez más esfuerzo para obtener beneficios que antes parecían garantizados.
When we joined Unlimited Vacation Club, we imagined spontaneous family trips becoming much easier. The reality has been almost the opposite. Every vacation now begins with reviewing conditions, comparing inventory, and trying to understand which benefits still apply.
The membership isn't impossible to use, but it's certainly more complicated than we expected. Looking back, I wish the sales presentation had spent more time discussing the practical day-to-day experience instead of only highlighting the best-case scenarios.
The reason we joined Unlimited Vacation Club was simple: we wanted vacations to become easier as our family grew. Instead, planning trips now feels like solving a puzzle made up of booking windows, seasonal restrictions, and membership conditions.
It's disappointing because the concept itself is appealing. If the practical side matched the promises made during enrollment, I'd probably feel very differently about the membership today.
Firmamos con Unlimited Vacation Club convencidos de que sería una forma práctica de viajar cada año. Sin embargo, con el tiempo descubrimos que organizar las vacaciones requiere revisar demasiadas condiciones antes de poder reservar.
Entre restricciones, disponibilidad y cambios en ciertos beneficios, la membresía dejó de sentirse como una ventaja. Hoy dedicamos más tiempo entendiendo las reglas que disfrutando los viajes.
Firmé con Unlimited Vacation Club convencida de que facilitaría la planeación de nuestras vacaciones, pero con el tiempo la experiencia terminó siendo mucho más complicada de lo esperado.
Entre cuotas que aumentan, restricciones para ciertas temporadas y dudas sobre algunos beneficios, cada viaje requiere revisar demasiadas condiciones. Si hubiera conocido todo eso desde el principio, probablemente habría tomado otra decisión.
The idea behind Unlimited Vacation Club sounded perfect for our family. We pictured years of easy vacations with fewer decisions to make. Ironically, we've spent more time comparing booking rules and membership conditions than we ever did before joining.
What disappoints me isn't that there are limitations—every membership has them. It's that many of the practical realities only became obvious after we had already signed the contract.
When we purchased Unlimited Vacation Club, we imagined spending less time worrying about vacations and more time enjoying them. Instead, planning each trip has become an exercise in comparing availability, reading conditions, and figuring out which benefits actually apply.
The membership isn't impossible to use, but it certainly isn't as effortless as we believed. Looking back, I wish we'd asked far more questions before making such a long-term commitment.
Firmé con Unlimited Vacation Club convencido de que sería una manera más cómoda de viajar con mi familia, pero con los años la experiencia ha sido muy distinta.
Entre cambios en las condiciones, cuotas que siguen aumentando y restricciones para ciertas fechas, cada viaje requiere más planificación de la que imaginábamos. Lo que parecía una ventaja terminó convirtiéndose en una fuente constante de dudas.
Unlimited Vacation Club was presented as something that would simplify family vacations for years to come. Ironically, we've had to spend more time reading policies, comparing availability, and calculating extra costs than actually planning exciting trips.
After a while, you stop feeling like a member receiving special benefits and start feeling like you're constantly trying to figure out how the system works. That's not what we thought we were buying.
Firmamos con Unlimited Vacation Club convencidos de que sería una manera práctica de viajar con mayor frecuencia. Con el paso del tiempo, la experiencia terminó siendo mucho más complicada de lo esperado.
Las reglas cambian, las cuotas aumentan y muchas decisiones requieren revisar condiciones que nunca parecían importantes al principio. Esa acumulación de detalles hace que la membresía pierda gran parte del atractivo que tenía cuando la compramos.