LEGENDARY VACATION CLUB / HARD ROCK Timeshare COMPLAINTS
Legendary Vacation Club, Hard Rock Hotels, Aventura Spa Palace, Nobu Hotels, Ava Resort, Doma, Eden Roc, Único Collection
Legan name
Administradora de Hoteles de Mexico IG, S.A de C.V.
Legacy Global International S.A.
Corporación Inmobiliaria KTRC SA de CV
Location
Cancún, Riviera Maya, Vallarta, Los Cabos, Punta Cana
Mexico (Riviera Maya, Puerto Vallarta, Los Cabos, Cancún, with expansions underway in Tulum and Riviera Nayarit); Dominican Republic (Punta Cana); United States (Miami, Chicago)
Associated resorts and brands:
- Hard Rock Hotels – Hard Rock Hotel & Casino Punta Cana (Dominican Republic), Hard Rock Hotel Cancún, Hard Rock Hotel Vallarta, Hard Rock Hotel Los Cabos, Hard Rock Hotel Riviera Maya
- Nobu Hotels – Luxury lifestyle hotels combining modern minimalism with Japanese tradition, with locations in Cancún and Chicago
- Ava Resort – AVA Resort Cancún, an oceanfront luxury property
- Eden Roc – Luxury property in Miami
- Doma – Brand featured in the Legendary portfolio
- Único Collection – Proprietary brand including Único Riviera Maya, with future expansions planned for Único Vallarta and Único Montego Bay
Legendary Vacation Club (LVC) operates as a members-only travel club with a significant presence across Mexico and the Caribbean. The club has cultivated partnerships with prestigious hotel brands including Hard Rock, Nobu, and its own Único Collection. With a portfolio that spans six hotels in Mexico—located in Riviera Maya, Puerto Vallarta, Los Cabos, and Cancún—and additional properties in Punta Cana, Miami, and Chicago, Legendary Vacation Club has positioned itself as a major player in the luxury vacation ownership space.
However, despite the impressive portfolio and ambitious expansion plans—including over US$800 million in new developments across Cancún, Tulum, Riviera Nayarit, and Los Cabos—the company has accumulated a substantial number of complaints from members over the years. Most concerns raised by owners revolve around misleading sales presentations, misrepresentation of membership benefits, severe difficulty canceling contracts, and a significant gap between the promises made during sales pitches and the reality of the membership experience.
One of the most recurring issues reported by consumers involves the sales presentation itself. Members frequently describe being approached at check-in by salespeople who portray themselves as hotel concierges. What begins as an offer for a "courtesy breakfast" or tour often transforms into hours of high-pressure sales tactics. One complainant detailed being "harassed for two days" before finally agreeing to listen, only to be "essentially held hostage for 2 hours" and moved from room to room with increasingly aggressive salespeople. Another reported being pressured for four hours despite repeatedly stating they were not able to join.
The cancellation process has emerged as another significant source of frustration. Members have reported that verbal promises of easy cancellation are not honored once the contract is signed. Some have been told they could cancel at any time, only to discover that cancellation comes with substantial penalties—including rescission fees of $150 or more, loss of annual fees paid, and the requirement to pay additional sums to receive a vacation certificate rather than a refund. In some cases, members who have never used any benefits have been offered only two options: cancel with no refund whatsoever, or pay more money to receive a voucher. The contract itself has been described as "not very clear regarding cancellation" with "a very vague clause". Customer service responsiveness has also drawn criticism, with members reporting difficulty reaching representatives, unreturned calls, and emails that take days to receive a response.
To receive more information about Legendary Vacation Club / Hard Rock Timeshare or how to cancel it, send Whatsapp to +52 333 239 6589, fill the contact or call us at +1 714 277 3662
Read our article Are Legendary timeshares fraud?
We invite you to read and share your opinion and review about Ledendary Vacation Club / Hard Rock in our comments
Nos convencieron en Hard Rock Cancún para entrar a Legendary. Desde entonces, ha sido puro problema. No hay fechas disponibles, y cada llamada con atención a cliente termina sin soluciones. Nos arrepentimos completamente.
Nunca volveremos a regresar a ninguna cadena de hoteles parte de Hard Rock, nuestra estadia en cancun fue una pesadilla. Los agentes no te dejan disfrutar tu estadia por que te casi obligan a tomar la platica y una vez dentro ya estas en sus redes. Te presionan para firmar, desgraciadamente asi nos pasó pero por fortuna reaccionamos a tiempo y aun estabamos dentro de los 5 dias de cancelacion, gracias a la asesoria de Mexican Timeshare cancelamos el contrato y nos reembolsaron todo. Fueron nuestros angeles de la guarda.
Nunca volveremos a regresar a ninguna cadena de hoteles parte de Hard Rock, nuestra estadia en cancun fue una pesadilla. Los agentes no te dejan disfrutar tu estadia por que te casi obligan a tomar la platica y una vez dentro ya estas en sus redes. Te presionan para firmar, desgraciadamente asi nos pasó pero por fortuna reaccionamos a tiempo y aun estabamos dentro de los 5 dias de cancelacion, gracias a la asesoria de Mexican Timeshare cancelamos el contrato y nos reembolsaron todo. Fueron nuestros angeles de la guarda.
Legendary prometió muchas cosas cuando compramos, pero nada ha sido como dijeron. Queríamos ir a Punta Cana y no había lugar, a pesar de reservar con antelación. Cada vez nos dicen que cambiaron las reglas. No lo recomiendo.
We became Legendary members at Hard Rock Riviera Maya after being told we’d get upgrades and great deals. So far, it’s been the opposite, hard to book what we want, and we’re often told we need to “upgrade” further. It feels like a loop you can’t win.
En Hard Rock Cancún nos ofrecieron la membresía Legendary y aceptamos, pero nos arrepentimos. No hemos podido usarla como dijeron, siempre hay cargos o no hay disponibilidad. Sentimos que fue una pérdida.
Hard Rock Los Cabos was okay, but the Legendary membership has been more of a hassle than a benefit. We tried using it for another trip and couldn’t get the dates we wanted. Also found out we were paying more than some regular guests. It’s not really what we signed up for.
We got the Legendary membership at Hard Rock Cancun thinking it would save us money long-term. Turns out, it's hard to use, blackout dates, “preferred” rooms unavailable, and they always try to upsell you. I regret signing anything during our vacation.
Compramos la membresía de Legendary en Hard Rock Punta Cana y hasta ahora ha sido puro problema. Intentamos usarla para unas vacaciones en familia y nos dijeron que todo estaba lleno, a pesar de planear con meses de anticipación. No vale la pena.
Legendary no ha sido lo que prometieron. Cuando firmamos en Hard Rock Vallarta, nos dijeron que podríamos reservar fácilmente y con descuentos. Pero cada vez que lo intentamos, hay cargos extra o no hay lugar. Ya ni nos contestan los correos. Me siento defraudado.