WESTGATE Timeshare Complaints
Westgate Lakes Resort & Water Park, Westgate Vacation Villas Resort, Westgate Town Center Resort, Westgate Palace Resort, Westgate Towers Resort, Westgate Las Vegas Resort & Casino, Westgate Flamingo Bay Resort, Westgate Smoky Mountain Resort & Water Park, River Terrace Resort and Convention Center, Wild Bear Inn , Westgate Cocoa Beach Resort, Westgate Historic Williamsburg Resort , Westgate Myrtle Beach Oceanfront Resort , Westgate Branson Lakes Resort, Westgate Branson Woods Resort , Westgate Painted Mountain Golf Resort, Westgate Park City Resort & Spa, Westgate River Ranch Resort & Rodeo, Westgate New York Grand Central, Harbour Beach Resort
Legal Name or Corporate Name:
Westgate Resorts, Ltd. and Central Florida Investments, Inc.
Sales Locations:
Westgate Resorts has multiple sales locations at their properties in Florida, Nevada, Tennessee, Virginia, South Carolina, Missouri, and Arizona, among others.
Main Complaints About Their Timeshares:
- High maintenance costs.
- Difficulties in booking desired dates.
- Problems with timeshare resales.
- Complaints about sales pressure and aggressive tactics.
Names of Their Timeshare Memberships:
WOW Loyalty Program (World of Westgate Loyalty Program)
Vacation Ownership Program
Westgate was a letdown. The resort looks polished in photos, but in person it’s more like a dated timeshare complex. The check-in process dragged on forever, and right after that, we were hit with the timeshare pitch. It felt more like a sales event than a vacation.
The room was fine but not worth the cost. Walls were thin, and we could hear everything from the hallway and next door. The amenities were basic at best, and with all the added fees, it didn’t feel like a good value.
Westgate fue una decepción. En las fotos se ve moderno, pero en realidad parece un complejo de tiempo compartido anticuado. El check-in fue larguísimo y, apenas terminamos, nos llevaron directo a la charla de ventas. Parecía más una convención de negocios que unas vacaciones.
La habitación estaba bien, pero no valía lo que costaba. Las paredes eran tan delgadas que escuchábamos todo del pasillo y de los vecinos. Entre los servicios limitados y los cargos adicionales, definitivamente no lo recomendaría.
Westgate was a letdown. The resort looks polished in photos, but in person it’s more like a dated timeshare complex. The check-in process dragged on forever, and right after that, we were hit with the timeshare pitch. It felt more like a sales event than a vacation.
The room was fine but not worth the cost. Walls were thin, and we could hear everything from the hallway and next door. The amenities were basic at best, and with all the added fees, it didn’t feel like a good value.
Mi experiencia en Westgate fue bastante negativa. Desde la llegada, el estacionamiento era un caos y el lobby estaba lleno de gente. Nuestra habitación no estaba lista a pesar de haber llegado después de la hora oficial de check-in. Cuando por fin entramos, vimos que no estaba bien limpia; las sábanas parecían usadas y había cosas olvidadas de otros huéspedes.
Encima, nos presionaron demasiado para asistir a una presentación de ventas. Aceptamos solo para que nos dejaran en paz, pero la plática duró horas y estuvo llena de promesas poco claras. Da la impresión de que les importa más vender que brindar un buen servicio.
Westgate was stressful from the start. Parking was a mess, and the lobby was overcrowded. The room we were given wasn’t ready, even though we checked in well after the official time. When we finally got in, it was poorly cleaned — the sheets didn’t look fresh and there were still items left behind from previous guests.
Adding to the frustration, they pushed us hard to attend a sales presentation. We agreed just to stop the pressure, but the presentation itself lasted hours and was full of confusing promises. It felt like they cared more about getting people to sign up than running a proper resort.
Fuimos por primera vez a un resort de Westgate y no la pasamos bien. La insistencia en vender tiempos compartidos fue agotadora, y cuando dijimos que no, el trato del personal cambió y se notaba menos amable.
La habitación tampoco fue gran cosa, con muebles viejos, olor a humedad y camas incómodas. El hotel estaba saturado, con filas largas para casi todo. No fue la experiencia de descanso que buscábamos.
We went to a Westgate resort for the first time and didn’t enjoy it. The timeshare sales pitch was relentless, and when we said no, the staff became noticeably less friendly. It really left a bad taste.
The room was also underwhelming—old furniture, musty smell, and not very comfortable. The resort facilities felt overcrowded, and we couldn’t enjoy much without waiting in long lines. Overall, it didn’t feel like a good vacation.
En Westgate lo peor fue la presión de ventas. Desde que llegamos, nos insistieron en escuchar una presentación. Dijimos que no varias veces, pero siguieron llamando y hasta mandaron a alguien a la habitación. Fue una pérdida de tiempo y arruinó nuestras vacaciones.
Además, la habitación estaba vieja y con detalles de limpieza que no deberían pasar en un resort. No volveríamos a hospedarnos allí.
We stayed at Westgate Orlando and while the pools were nice, everything else was frustrating. The staff constantly pushed us to attend their sales meeting. Even when we declined, they wouldn’t take no for an answer. We came to relax, not sit in a room for hours being pressured into buying.
The rooms were also a bit outdated and not cleaned as well as we expected. Between the sales tactics and the poor upkeep, this resort is not worth the hassle.
Westgate Lakes Resort has nice grounds, but the sales staff is relentless. We said no to the presentation, yet they called our room twice during the night to “remind” us.