Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
Arruinaron nuestra estadía con la insistencia de que firmáramos su “membresía”. Dijeron que era solo informativo, pero nos sentaron por horas, y hasta se enojaron cuando dijimos que no.
Hotel Xcaret Arte was beautiful on the surface, but wow the pressure to buy into their vacation club was NONSTOP. They told us it’s not a timeshare… but it 100% is
Hotel Xcaret presume ser ecológico y de lujo, pero lo que hacen con los tiempos compartidos es ABUSIVO. Nos prometieron reservas sin problemas, descuentos en todo… nada se cumplió. Me siento completamente engañada
Don't be fooled by the pretty marketing of Xcaret. We stayed at Hotel Xcaret México and they wouldn’t stop harassing us about their membership program. When I tried to cancel 2 days later, they hit me with legal threats?! Wtf. Seriously, avoid.
Xcaret se ve muy bonito por fuera, pero la experiencia fue muy diferente a lo que esperábamos. Apenas llegamos y ya nos estaban presionando con lo del club vacacional. Nos dijeron que era flexible y que podíamos cancelar, pero nada de eso era cierto. Perdimos dinero y tiempo.
I really thought Xcaret would be worth the price, until we saw how much of our time they’d waste just trying to sell us a "vacation plan". They dangled fake perks and lied about availability. Nightmare.
Muy bonito el lugar, sí... pero NO vale lo que cuesta. Lo peor, la presentación de tiempo compartido fue una pesadilla!!! Casi no nos dejaban salir sin firmar algo!
Xcaret looked amazing online but it was a total letdown. Overpriced, overcrowded, we paid for “luxury” but the food was meh and the rooms were just average. Wish I’d done more research first. Never again!!
Hotel Xcaret was a nightmare. The sales staff wouldn’t take no for an answer, and the contract was full of fine print they conveniently skipped over. I felt trapped and stressed during what was supposed to be a vacation. Fortunately, Mexican Timeshare Solutions helped me get out of the contract. Total lifesaver.
Xcaret nos metio en una presentación que duró horas, con vendedores súper insistentes. Cuando pedí cancelar, nadie me respondió. Muy bonito todo, pero siempre estan buscando como atraparte.