Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
Hotel Xcaret has beautiful views, but everything else feels chaotic. Getting into the parks was a nightmare of lines and confusion. For what they charge, I expected attentive service and smooth logistics. Instead, it felt like a factory churning tourists through the same experience.
Hotel Xcaret tiene paisajes de ensueño, pero la organización es pésima. Todo está lleno y el personal no da abasto. Los restaurantes tienen largas esperas y la atención es superficial. Te cobran como si fuera un lujo, pero el servicio no lo refleja.
Hotel Xcaret looks impressive, but the chaos behind the scenes ruins the experience. The parks are overcrowded, the transportation is disorganized, and getting simple information takes ages. We paid for an “all-inclusive luxury experience,” but it felt more like a tourist factory.
Hotel Xcaret ofrece paisajes hermosos, pero el servicio deja mucho que desear. Las filas para el transporte y los restaurantes eran interminables. Por lo que cobran, deberían cuidar más los detalles. Terminas estresado en lugar de relajado.
Hotel Xcaret has beautiful surroundings, but it’s completely overbooked and chaotic. The transportation between parks was disorganized, and we wasted hours waiting around. For the premium price, I expected better coordination and more honesty about capacity limits.
Hotel Xcaret tiene una vista espectacular, pero el servicio no está a la altura. Reservamos con meses de anticipación y aún así no respetaron nuestras solicitudes. Todo está saturado y la atención se siente impersonal. No vale lo que cobran.
Hotel Xcaret looks amazing online, but the experience didn’t match the price tag. The parks were overcrowded, and the “all-fun inclusive” part turned into hours waiting in lines. It’s a beautiful place, but the organization and scheduling were a mess.
Hotel Xcaret tiene paisajes hermosos, pero la atención fue un desastre. Reservamos con anticipación varias actividades y al llegar nos dijeron que no estaban confirmadas. Nadie asumió responsabilidad, y terminamos pagando más para no perder el día.
Hotel Xcaret is beautiful, but the management needs to handle the crowds better. Every activity required advance reservations, and without them, you were basically left with nothing to do. For the price we paid, it didn’t feel worth it.
En Hotel Xcaret, la comida era buena, pero la logística fue un desastre. Las albercas siempre estaban llenas y los restaurantes se saturaban rápido. No esperábamos tener que pelear por un lugar en cada actividad cuando pagamos tanto.