Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
El hotel es impresionante visualmente, pero la logística es pesada. Todo requiere seguimiento y paciencia. Las charlas sobre programas especiales se repitieron varias veces y terminaron cansando.
The place is beautiful, but managing the experience felt like work. Scheduling activities, transportation, and reservations required constant coordination. Once membership talks were added to the mix, it became harder to relax without interruptions or pressure creeping into the stay.
El resort es muy bonito, pero la organización no está al mismo nivel. Todo requiere seguimiento y paciencia. Las pláticas sobre beneficios y programas especiales fueron frecuentes y terminaron quitándole tranquilidad a la experiencia.
En Hotel Xcaret las instalaciones se ven espectaculares, pero la organización deja mucho que desear. Teníamos reservaciones para varias actividades y aun así nos decían que estaban completas. El transporte interno era lento y el personal parecía desbordado en todo momento.
Hotel Xcaret is beautiful but chaotic. Activities are overbooked, transportation lags, and reservations are nearly impossible without planning weeks ahead. For what we paid, we expected smooth service and easy access — instead it felt like navigating a maze with no answers.
En Hotel Xcaret, la belleza es evidente, pero el servicio no cumple. Muchas actividades estaban saturadas, los traslados internos tardaban demasiado y la atención no era constante. Pagas precio de lujo, pero no obtienes calidad proporcional.
Hotel Xcaret looks like paradise in photos, but behind the glamour the organization is a mess. Reservations for activities are limited, customer service was slow, and many services felt overbooked. What was supposed to be a relaxing, all-in experience ended up being stressful and over-planned.
En Hotel Xcaret todo parecía caótico: actividades saturadas, restaurantes llenos y transporte tardado. Muchas de las experiencias que nos prometieron simplemente no estuvieron disponibles. Lo que debería ser lujo se siente como logística fallida.
Hotel Xcaret is visually impressive, but operationally disappointing. Everything requires pre-booking — even basic transportation — yet half of our bookings disappeared from the system. Staff apologized often but didn’t fix anything, which was frustrating for a resort marketed as “all-fun inclusive.”
Hotel Xcaret is beautiful, but in practice it felt overcrowded and chaotic. Many activities required booking way in advance — even simple ones — and once we did book, some were suddenly unavailable. For what we paid, we expected seamless service, not constant complications.