Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
En Hotel Xcaret las instalaciones se ven espectaculares, pero la organización deja mucho que desear. Teníamos reservaciones para varias actividades y aun así nos decían que estaban completas. El transporte interno era lento y el personal parecía desbordado en todo momento.
Hotel Xcaret is beautiful but chaotic. Activities are overbooked, transportation lags, and reservations are nearly impossible without planning weeks ahead. For what we paid, we expected smooth service and easy access — instead it felt like navigating a maze with no answers.
En Hotel Xcaret, la belleza es evidente, pero el servicio no cumple. Muchas actividades estaban saturadas, los traslados internos tardaban demasiado y la atención no era constante. Pagas precio de lujo, pero no obtienes calidad proporcional.
Hotel Xcaret looks like paradise in photos, but behind the glamour the organization is a mess. Reservations for activities are limited, customer service was slow, and many services felt overbooked. What was supposed to be a relaxing, all-in experience ended up being stressful and over-planned.
En Hotel Xcaret todo parecía caótico: actividades saturadas, restaurantes llenos y transporte tardado. Muchas de las experiencias que nos prometieron simplemente no estuvieron disponibles. Lo que debería ser lujo se siente como logística fallida.
Hotel Xcaret is visually impressive, but operationally disappointing. Everything requires pre-booking — even basic transportation — yet half of our bookings disappeared from the system. Staff apologized often but didn’t fix anything, which was frustrating for a resort marketed as “all-fun inclusive.”
Hotel Xcaret is beautiful, but in practice it felt overcrowded and chaotic. Many activities required booking way in advance — even simple ones — and once we did book, some were suddenly unavailable. For what we paid, we expected seamless service, not constant complications.
En Hotel Xcaret la logística dejó mucho que desear. Reservábamos con anticipación varias actividades, pero muchas veces resultaban saturadas o “sin cupo.” El transporte interno era lento y el servicio parecía improvisado. Te prometen lujo, pero lo que dan es estrés.
En Hotel Xcaret, las instalaciones son de ensueño, pero la organización falla mucho. Las filas para los parques son larguísimas, casi no hay transporte disponible para moverte dentro del resort, y en varios lugares te dicen que “se nos acabó el cupo”. No es tan mágico como lo pintan.
Hotel Xcaret is pretty, but getting the “all-fun inclusive” experience they advertise is a struggle. Most of the activities are booked or sold out, the shuttles run late, and staff always seem frazzled. For such a high price, I expected smoother logistics and better guest treatment.