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Hotel XCARET Timeshare COMPLAINTS

Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa

Hotel XCARET Timeshare COMPLAINTS

Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)

Common Complaints from Xcaret Members:

  • The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
  • The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
  • Difficulties in making a reservation.

We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare

To receive more information about Xcaret's timeshare and how to cancel it, send a WhatsApp to +52 333 239 6589, fill in the form in the contact section or call us at +1 714 277 3662

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Read what other timeshare scam victims say:
109 Complaints
  • Fernando CastilloOctober 2, 2025, 12:33 pm

    En Hotel Xcaret, la comida era buena, pero la logística fue un desastre. Las albercas siempre estaban llenas y los restaurantes se saturaban rápido. No esperábamos tener que pelear por un lugar en cada actividad cuando pagamos tanto.

  • Olivia TurnerSeptember 30, 2025, 2:38 pm

    Hotel Xcaret looks luxurious in ads, but in reality, we waited almost an hour just to get seated for dinner every night. The “all-inclusive” concept lost its shine when we couldn’t enjoy anything without waiting in line.

  • Carlos RamírezSeptember 30, 2025, 2:38 pm

    En Hotel Xcaret, las albercas estaban abarrotadas y los camastros nunca disponibles. Por lo que pagamos, esperábamos comodidad, no sentir que estábamos en un parque temático lleno de gente.

  • Nancy RoweSeptember 30, 2025, 1:41 pm

    Hotel Xcaret looks like a dream in the ads, but the reality is overcrowded pools, rushed staff, and long lines for everything. For the amount we paid, the service should have been much better.

  • Martín AguilarSeptember 30, 2025, 1:40 pm

    En Hotel Xcaret, aunque las áreas son bonitas, nada funcionó como debería. El transporte interno tardaba demasiado y en los restaurantes parecía que todo estaba sobrevendido. No lo recomendaría.

  • Stephanie BrooksSeptember 30, 2025, 10:58 am

    Hotel Xcaret is overpriced for what it offers, crowded shuttles, rushed staff, and rooms that didn’t match the luxury they promote online.

  • Andrés ParedesSeptember 30, 2025, 10:58 am

    Aunque el lugar es bonito, en Hotel Xcaret el transporte interno fue un caos y los parques estaban tan llenos que casi no se podían disfrutar.

  • Martín AguilarSeptember 19, 2025, 12:26 pm

    En Hotel Xcaret, aunque las áreas son bonitas, nada funcionó como debería. El transporte interno tardaba demasiado y en los restaurantes parecía que todo estaba sobrevendido. No lo recomendaría.

  • Stephanie BrooksSeptember 16, 2025, 10:59 am

    Hotel Xcaret is overpriced for what it offers, crowded shuttles, rushed staff, and rooms that didn’t match the luxury they promote online.

  • Andrés ParedesSeptember 16, 2025, 10:57 am

    Aunque el lugar es bonito, en Hotel Xcaret el transporte interno fue un caos y los parques estaban tan llenos que casi no se podían disfrutar.

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