Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
Hotel Xcaret looks amazing on the surface, but it’s just way too commercial. Everything is about tours, packages, or clubs. Not much peace and quiet. And the club pitch was more aggressive than I expected.
Nos gustó la naturaleza en Hotel Xcaret, pero todo lo demás se sintió forzado. Actividades apretadas, demasiada logística, y luego te salen con un programa de membresía que no pediste. Mucho ruido, poco descanso.
Beautiful setting, but Hotel Xcaret feels more like a schedule than a vacation. There’s pressure to join a “club” and it just didn’t feel personal. Wouldn’t go again.
Todo muy controlado en Hotel Xcaret. Pensamos que sería libre y relajado, pero es un sistema muy cuadrado. También hubo un intento de vendernos un paquete de membresía sin previo aviso.
Xcaret parecía una buena opción, pero fue muy controlado todo. Las actividades forzadas, el personal poco flexible y la sorpresa de una presentación de venta que nunca solicitamos. Nada cómodo.
Xcaret’s resort is pretty, sure, but everything feels too curated. You’re constantly being told where to go and when. Also, they disguised a timeshare pitch as a “welcome experience.” Really disappointing.
Xcaret is beautiful, but the scheduling is rigid and not relaxing. We were also invited to an "exclusive breakfast," which turned out to be a long talk about their club program. Felt misled.
Hotel Xcaret tiene buenas instalaciones, pero todo está muy controlado. Lo peor fue que nos ofrecieron un desayuno especial y resultó ser una junta para vendernos su plan vacacional. No fue una buena experiencia.
Nos encantó el lugar, pero todo se arruinó cuando empezaron a presionarnos para entrar a su club. La forma en que lo hacen es incómoda, y no respetan cuando les dices que no estás interesado.
Hotel Xcaret was overhyped. Yes, it’s beautiful, but everything is so scheduled and restricted. If you don’t go with their timing, you’re stuck. Also, their “special invitation” turned into a 90-minute sales pitch.