Home » Resort Black list » Hotel XCARET Timeshare COMPLAINTS

Hotel XCARET Timeshare COMPLAINTS

Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa

Hotel XCARET Timeshare COMPLAINTS

Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)

Common Complaints from Xcaret Members:

  • The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
  • The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
  • Difficulties in making a reservation.

We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare

To receive more information about Xcaret's timeshare and how to cancel it, send a WhatsApp to +52 333 239 6589, fill in the form in the contact section or call us at +1 714 277 3662

Leave your comment below and share this post on Twitter and Facebook if you like.

Write your complaint
Read what other timeshare scam victims say:
20 Complaints
  • Inés MartínezMay 19, 2025, 11:48 am

    Arruinaron nuestra estadía con la insistencia de que firmáramos su “membresía”. Dijeron que era solo informativo, pero nos sentaron por horas, y hasta se enojaron cuando dijimos que no.

  • Daniel WhitakerMay 19, 2025, 11:43 am

    Hotel Xcaret Arte was beautiful on the surface, but wow the pressure to buy into their vacation club was NONSTOP. They told us it’s not a timeshare… but it 100% is

  • Alejandra DuránMay 16, 2025, 12:11 pm

    Hotel Xcaret presume ser ecológico y de lujo, pero lo que hacen con los tiempos compartidos es ABUSIVO. Nos prometieron reservas sin problemas, descuentos en todo… nada se cumplió. Me siento completamente engañada

  • Liam FosterMay 16, 2025, 11:55 am

    Don't be fooled by the pretty marketing of Xcaret. We stayed at Hotel Xcaret México and they wouldn’t stop harassing us about their membership program. When I tried to cancel 2 days later, they hit me with legal threats?! Wtf. Seriously, avoid.

  • Iván AguilarMay 12, 2025, 11:01 am

    Xcaret se ve muy bonito por fuera, pero la experiencia fue muy diferente a lo que esperábamos. Apenas llegamos y ya nos estaban presionando con lo del club vacacional. Nos dijeron que era flexible y que podíamos cancelar, pero nada de eso era cierto. Perdimos dinero y tiempo.

  • Melissa CamposMay 12, 2025, 10:56 am

    I really thought Xcaret would be worth the price, until we saw how much of our time they’d waste just trying to sell us a "vacation plan". They dangled fake perks and lied about availability. Nightmare.

  • Ana Paula CastilloMay 11, 2025, 3:11 pm

    Muy bonito el lugar, sí... pero NO vale lo que cuesta. Lo peor, la presentación de tiempo compartido fue una pesadilla!!! Casi no nos dejaban salir sin firmar algo!

  • Tyler DavenportMay 11, 2025, 3:10 pm

    Xcaret looked amazing online but it was a total letdown. Overpriced, overcrowded, we paid for “luxury” but the food was meh and the rooms were just average. Wish I’d done more research first. Never again!!

  • Brandon RozalesMay 9, 2025, 1:13 pm

    Hotel Xcaret was a nightmare. The sales staff wouldn’t take no for an answer, and the contract was full of fine print they conveniently skipped over. I felt trapped and stressed during what was supposed to be a vacation. Fortunately, Mexican Timeshare Solutions helped me get out of the contract. Total lifesaver.

  • Felipe T.May 8, 2025, 1:12 pm

    Xcaret nos metio en una presentación que duró horas, con vendedores súper insistentes. Cuando pedí cancelar, nadie me respondió. Muy bonito todo, pero siempre estan buscando como atraparte.

Share your timeshare experience Your E-mail and phone number will not be displayed
Recomended for you
Should Mexican Timeshare Solutions help you today?

Our work is based on a Contingency Basis: NO RESULTS, NO PAY.

Contact us now: 888 275 3595