Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
Hotel Xcaret es un lugar hermoso, pero sinceramente no justifica el costo. La idea del “todo-fun incluido” parece atractiva, pero los parques están saturados y el transporte es un desastre. Pasamos más tiempo esperando autobuses que disfrutando de las actividades.
Dentro del hotel, el servicio fue irregular. Hubo empleados muy amables, pero otros parecían no tener interés. La habitación era bonita, con buena vista, pero olvidaban detalles como dejar agua o reponer artículos de baño. Con lo que cobran, uno espera algo mucho mejor.
Hotel Xcaret has beautiful surroundings, but the overall experience didn’t live up to the hype. The “all-fun inclusive” concept sounds great, but in practice, the parks were overcrowded and transportation between them was chaotic. We spent more time waiting for shuttles than actually enjoying activities.
Inside the hotel, the service was inconsistent. Some staff were wonderful, but others seemed indifferent. Our room had a fantastic view, but housekeeping missed details, like not replenishing toiletries or water bottles. For the price, I expected a more seamless experience.
Hotel Xcaret se ve impresionante en fotos, pero la experiencia no justificó el precio. La comida fue muy irregular: algunos restaurantes eran buenos, pero otros bastante mediocres. Conseguir reservas era complicado, y las filas largas daban la sensación de estar en un parque de diversiones más que en un resort.
Además, todo el tiempo intentaban vendernos tours y paquetes. Lo que queríamos era descansar, pero nos bombardeaban con promociones que no nos interesaban. Por lo que cobran, esperaba tranquilidad y calidad, pero no lo encontramos.
Hotel Xcaret looks beautiful, but the experience didn’t match the price tag. The food was inconsistent, with some restaurants being much better than others. Waiting times for reservations were frustrating, and the lines made it feel more like an amusement park than a resort.
Another issue was the constant upselling for tours and packages. We wanted a relaxed stay, but instead we were bombarded with offers and pressured to buy experiences we weren’t even interested in. For a place that charges luxury prices, it didn’t deliver the peace and quality we were hoping for.
Hotel Xcaret se ve impresionante en fotos, pero la experiencia no justificó el precio. La comida fue muy irregular: algunos restaurantes eran buenos, pero otros bastante mediocres. Conseguir reservas era complicado, y las filas largas daban la sensación de estar en un parque de diversiones más que en un resort.
Además, todo el tiempo intentaban vendernos tours y paquetes. Lo que queríamos era descansar, pero nos bombardeaban con promociones que no nos interesaban. Por lo que cobran, esperaba tranquilidad y calidad, pero no lo encontramos.
Hotel Xcaret looks beautiful, but the experience didn’t match the price tag. The food was inconsistent, with some restaurants being much better than others. Waiting times for reservations were frustrating, and the lines made it feel more like an amusement park than a resort.
Another issue was the constant upselling for tours and packages. We wanted a relaxed stay, but instead we were bombarded with offers and pressured to buy experiences we weren’t even interested in. For a place that charges luxury prices, it didn’t deliver the peace and quality we were hoping for.
Hotel Xcaret es un lugar muy bonito en cuanto a instalaciones, pero la experiencia no fue tan buena como esperaba. Conseguir reservación en los restaurantes era casi imposible y varias actividades que anunciaban como incluidas tenían restricciones o costos adicionales. La habitación estaba bien, pero el servicio no correspondía al precio que pagamos.
Lo más molesto fue la falta de claridad. Había largas esperas y reglas confusas para acceder a las actividades, y los empleados muchas veces daban información contradictoria. En vez de disfrutar y descansar, terminamos sintiéndonos cansados. Es un hotel espectacular en apariencia, pero no lo volvería a elegir.
Hotel Xcaret looks stunning in photos, and the property itself is beautiful, but the actual stay wasn’t smooth. Getting reservations for restaurants was difficult, and some activities that were advertised as included had hidden limitations or extra costs. The room was fine, but the service didn’t match the price point.
The biggest issue was how complicated everything felt. Between long waits, confusing rules for booking activities, and staff that often gave contradictory answers, it turned what should have been a relaxing trip into something tiring. It’s a gorgeous property, but the experience didn’t feel worth the hype.
Hotel Xcaret se veía espectacular en internet, pero en la práctica fue muy diferente. El lugar es enorme, y aunque suena bien, moverse dentro del hotel era cansado. Pasamos mucho tiempo caminando o esperando transporte interno.
Los restaurantes también fueron desiguales. Algunos platillos estaban muy bien, pero otros parecían normales considerando lo que cuesta hospedarse ahí. En horas de mucha gente, el personal se veía rebasado. No fue la experiencia de lujo que esperábamos.
Hotel Xcaret looked amazing online, but the reality didn’t match. The resort is huge, and while that sounds nice, it made getting anywhere a hassle. We spent so much time walking or waiting for transport that it became tiring.
On top of that, the restaurants were hit or miss. Some meals were great, but others felt average for the high price. Staff seemed rushed and overwhelmed at busy times, and the experience didn’t feel as polished as it should for such a well-known resort.