Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
Hotel Xcaret was a mixed bag. The location is stunning, but the logistics are poor. Too much confusion about reservations for restaurants and parks, and the staff doesn’t give consistent info.
En papel, Hotel Xcaret lo tiene todo. Pero en la práctica, es un caos. No supieron darme información clara sobre los traslados ni sobre las actividades, y perdimos medio día solo esperando.
Todo suena perfecto en Hotel Xcaret hasta que llegas. Reservas que no respetaron, recorridos mal organizados, y nadie sabe darte solución. Muy caro para tanto problema.
Hotel Xcaret looks amazing in videos, but the service didn’t live up to it. It was hard to get clear answers from anyone. And navigating the “included” tours was way more confusing than expected
Hotel Xcaret looks amazing on the surface, but it’s just way too commercial. Everything is about tours, packages, or clubs. Not much peace and quiet. And the club pitch was more aggressive than I expected.
Nos gustó la naturaleza en Hotel Xcaret, pero todo lo demás se sintió forzado. Actividades apretadas, demasiada logística, y luego te salen con un programa de membresía que no pediste. Mucho ruido, poco descanso.
Beautiful setting, but Hotel Xcaret feels more like a schedule than a vacation. There’s pressure to join a “club” and it just didn’t feel personal. Wouldn’t go again.
Todo muy controlado en Hotel Xcaret. Pensamos que sería libre y relajado, pero es un sistema muy cuadrado. También hubo un intento de vendernos un paquete de membresía sin previo aviso.
Xcaret parecía una buena opción, pero fue muy controlado todo. Las actividades forzadas, el personal poco flexible y la sorpresa de una presentación de venta que nunca solicitamos. Nada cómodo.
Xcaret’s resort is pretty, sure, but everything feels too curated. You’re constantly being told where to go and when. Also, they disguised a timeshare pitch as a “welcome experience.” Really disappointing.