Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
El lugar es bonito, pero la experiencia fue muy incómoda. El personal insistía demasiado en que firmáramos una membresía exclusiva. Nos sentíamos presionados todo el tiempo. No es la experiencia de lujo que prometen.
Xcaret is beautiful, but the logistics are chaotic. Constant miscommunication with transportation and restaurant bookings. Not relaxing when you're constantly trying to figure things out.
Los parques están increíbles, pero en el hotel hubo mucha confusión con las reservaciones. No había coordinación entre recepción y los restaurantes.
Hotel Xcaret was a mixed bag. The location is stunning, but the logistics are poor. Too much confusion about reservations for restaurants and parks, and the staff doesn’t give consistent info.
En papel, Hotel Xcaret lo tiene todo. Pero en la práctica, es un caos. No supieron darme información clara sobre los traslados ni sobre las actividades, y perdimos medio día solo esperando.
Todo suena perfecto en Hotel Xcaret hasta que llegas. Reservas que no respetaron, recorridos mal organizados, y nadie sabe darte solución. Muy caro para tanto problema.
Hotel Xcaret looks amazing in videos, but the service didn’t live up to it. It was hard to get clear answers from anyone. And navigating the “included” tours was way more confusing than expected
Hotel Xcaret looks amazing on the surface, but it’s just way too commercial. Everything is about tours, packages, or clubs. Not much peace and quiet. And the club pitch was more aggressive than I expected.
Nos gustó la naturaleza en Hotel Xcaret, pero todo lo demás se sintió forzado. Actividades apretadas, demasiada logística, y luego te salen con un programa de membresía que no pediste. Mucho ruido, poco descanso.
Beautiful setting, but Hotel Xcaret feels more like a schedule than a vacation. There’s pressure to join a “club” and it just didn’t feel personal. Wouldn’t go again.