Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
I really thought Xcaret would be worth the price, until we saw how much of our time they’d waste just trying to sell us a "vacation plan". They dangled fake perks and lied about availability. Nightmare.
Muy bonito el lugar, sí... pero NO vale lo que cuesta. Lo peor, la presentación de tiempo compartido fue una pesadilla!!! Casi no nos dejaban salir sin firmar algo!
Xcaret looked amazing online but it was a total letdown. Overpriced, overcrowded, we paid for “luxury” but the food was meh and the rooms were just average. Wish I’d done more research first. Never again!!
Hotel Xcaret was a nightmare. The sales staff wouldn’t take no for an answer, and the contract was full of fine print they conveniently skipped over. I felt trapped and stressed during what was supposed to be a vacation. Fortunately, Mexican Timeshare Solutions helped me get out of the contract. Total lifesaver.
Xcaret nos metio en una presentación que duró horas, con vendedores súper insistentes. Cuando pedí cancelar, nadie me respondió. Muy bonito todo, pero siempre estan buscando como atraparte.
Hotel Xcaret Arte se ve hermoso y lo es pero la realidad de estar en el resort es otra. Siempre está “todo lleno” cuando intentas reservar. Y si pides ayuda, te dan vueltas y más vueltas. Me arrepiento muchísimo!
All Hotel Xcaret gave me was stress, lines, and pushy timeshare sales. The food was okay, but we couldn’t enjoy anything without getting dragged into yet another “membership opportunity.” I was so overwhelmed I started Googling how to get out of this mess, and THANK GOD I found Mexican Timeshare Solutions. They really helped me regain control of my situation.
Booked Hotel Xcaret México because the pictures looked AMAZING, but what they don’t show is how hard they push timeshares. Beautiful place, but the pressure ruined the vibe. Luckily, Mexican Timeshare Solutions helped me get out before it got worse
Firmé con Xcaret en Playa del Carmen pensando que era una membresía VIP... lo que me dieron fueron fechas restringidas, y una línea de atención que JAMÁS responde. Todo era ‘urgente’ el día que firmé, pero ahora que quiero usar lo que pagué... silencio total.
Me vendieron el paraíso en Hotel Xcaret México, y terminé atrapada en un INFIERNO de promesas falsas. “Estadías garantizadas”, decían… pero nunca hay disponibilidad. Y claro, la membresía es carísima, las letras chiquitas no te las explican, y ya ni me contestan los correos.