VACATION VILLAGE RESORTS Timeshare Complaints

Vacation Village didn’t feel like a vacation at all. The check-in process was long, and when we finally got to our room, it wasn’t even properly cleaned. There were crumbs on the counters and hair in the bathroom. That immediately set a bad tone for the trip. The beds were stiff, and the overall vibe of the resort felt chaotic, not relaxing.

On top of that, the Wi-Fi was practically nonexistent unless you wanted to pay an extra fee. For what they charge, basic internet access should be included. Between the lack of cleanliness, outdated rooms, and the feeling of being nickel-and-dimed, I wouldn’t stay here again.

La experiencia en Vacation Village fue bastante decepcionante. El resort se ve viejo y descuidado. La alberca estaba aceptable, pero la habitación parecía sacada de otra época. Alfombras manchadas, electrodomésticos viejos y paredes tan delgadas que escuchábamos todo lo que pasaba en los pasillos. Fue difícil descansar con tanto ruido.

Intentamos pedir ayuda al personal, pero las respuestas fueron lentas y poco útiles. Además, insistían mucho en hablar de su programa de membresía, como si esa fuera la prioridad. Más que unas vacaciones, parecía que todo estaba diseñado para presionarte a comprar algo.

Vacation Village sounded like a good deal, but it turned out to be more stressful than anything else. The resort is outdated, and while the pool area is decent, the rooms need serious renovation. Carpets were stained, appliances were old, and the walls felt paper-thin. At night we could hear every sound from the hallway, which made it hard to get any rest.

Customer service wasn’t much help either. We called the desk a few times about issues in the room, but they were slow to respond. On top of that, there was a lot of sales talk about their ownership program, which felt more like a pitch than a helpful explanation. It honestly felt like the focus was on getting us to sign something rather than making sure we enjoyed our stay.

Vacation Village parecía bien en las fotos, pero en la realidad fue otra cosa. El registro tardó casi una hora y los de recepción se notaban desorganizados. Cuando llegamos a la habitación, estaba medio sucia: había migajas en la mesa y el baño claramente no lo habían limpiado bien.

Las instalaciones están viejas y no se parecen a lo que anuncian. La alberca era demasiado pequeña para tanta gente y el gimnasio tenía apenas un par de aparatos. Para lo que cobran, la verdad no vale la pena. No lo recomendaría.

Vacation Village looked fine on paper, but once we arrived, the problems started showing. The check-in process took almost an hour, and the front desk staff didn’t seem very organized. When we finally got to our room, it wasn’t as clean as expected—there were crumbs on the counter and the bathroom didn’t feel freshly cleaned.

The property itself felt outdated, and the amenities they advertised were not as impressive in person. The pool was small for the number of guests, and the so-called “fitness center” had barely any equipment. For the money, I don’t think it was worth it, and I wouldn’t recommend it to friends or family.

Vacation Village se veía bien al llegar, pero toda la experiencia estuvo marcada por la insistencia en vender tiempos compartidos. Nos dijeron que había una “orientación corta”, pero en realidad fue una presentación de más de dos horas tratando de convencernos de comprar. Como dijimos que no, nos retiraron los beneficios que habían prometido, lo cual se sintió como un engaño.

La habitación estaba vieja, con internet débil y electrodomésticos en mal estado. El mantenimiento era deficiente y el servicio de limpieza inconsistente. Por lo que pagamos, no valió la pena en absoluto.

Vacation Village looks appealing when you first arrive, but the constant sales pressure overshadows any enjoyment. We were told we had to attend a “short orientation” that turned out to be a two-hour timeshare pitch. After refusing to sign, the perks they had mentioned disappeared, and we were left feeling cheated.

The rooms were outdated, with weak Wi-Fi and appliances that barely worked. Maintenance seemed to be neglected, and housekeeping was irregular. For the amount we paid, it didn’t feel like we got good value at all.

Vacation Village nos prometió que íbamos a poder viajar fácilmente y a buenos destinos, pero la verdad es que el programa de intercambio es muy limitado. Si no reservas con muchísima anticipación, los únicos lugares disponibles son sitios poco atractivos. Se supone que es un beneficio, pero parece más bien un problema.

Cuando firmamos, los vendedores nos pintaron un panorama ideal y nos aseguraron que todo sería flexible. En la práctica, nada de eso se cumplió. Me siento engañado y sin ganas de volver a usarlo.

We were told Vacation Village would give us flexibility to travel anywhere with ease, but the system is so confusing and restrictive. To get a decent place, you have to book many months in advance. If you don’t, you’re left with locations that nobody else wanted. That’s not the kind of vacation planning we were expecting.

The sales team was also very pushy during the presentation. They kept us there for hours, promising things that clearly weren’t true once we tried to book. I feel tricked, and now we’re stuck with something that feels more like a burden than a benefit.

Vacation Village promised us flexible vacations, but the exchange system is useless. Most of the properties we want require months of notice and still end up unavailable.