EL CID RESORTS Timeshare COMPLAINTS

El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozumel, El Cid Marina Cancun.

Legal Name:: El Cid Vacation Club S.A. de C.V.
Resort sales locations: Mazatlan, Cancun, Cozumel.
Resort collections: Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
Rental Companies:: Phoenix Vacation Property Management, Platinum Exchange Services Corp.
Hotel Representatives:: Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas

Common Complaints:

Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc.
Salespeople claim that the points have more value than they actually do for exchange purposes.
Clients are sent the full contract on a CD to their home address. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law.
Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. This never happens.

El Cid Resorts Mazatlán
Toll Free
01 800 716 98 00
Phone
011-52-(669)-913-3333.

Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
Toll Free
01 800 003 62 92
Phone
011 52 (998) 872 8999

El Cid la Ceiba Hotel de Playa
Toll Free
01 800 670 32 77
Phone
011-52 (987) 872 08 44

Read what other timeshare scam victims say:

346 Complaints

GuilhermeNovember 24, 2014, 6:20 pm
I became so frustrated that I had the membership for 2 years before being able to secure booking a travel date.
DeniseNovember 14, 2014, 9:02 am
We will never take another tour of this sort.Our first one will also be our last!
DeniseNovember 14, 2014, 9:02 am
We will never take another tour of this sort.Our first one will also be our last!
BrianNovember 13, 2014, 9:01 am
Don't use this company. You will get a better deal in the long run.
GloriaNovember 10, 2014, 11:00 am
I was vacation with my brother and the unit was no suitable to what we were told we would get.
NathanNovember 3, 2014, 11:41 am
they also offered me a lot of things, but when i claimed it, they didn't gave me anything!!!!
AdrienneOctober 31, 2014, 10:15 am
they offered me everything, and gave me nothing.. be careful with them
JelsonOctober 30, 2014, 2:38 pm
nevery buy a timeshare, do not agree to sales presentation, enjoy your vacations and don't get caught with the timeshare lies!
PatrickOctober 15, 2014, 9:04 pm
After $900 and nine months later, I have never heard from them again, please, help me
RafaelOctober 9, 2014, 7:17 pm
If the presentation is too high pressure, leave. They are the biggest liars i've ever met!!!!!

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