EL CID RESORTS Timeshare COMPLAINTS
El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozumel, El Cid Marina Cancun.
- Legal Name:
- El Cid Vacation Club S.A. de C.V.
- Resort sales locations
- Mazatlan, Cancun, Cozumel.
- Resort collections
- Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
- Rental Companies:
- Phoenix Vacation Property Management, Platinum Exchange Services Corp.
- Hotel Representatives:
- Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas
Common Complaints:
- Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc.
- Salespeople claim that the points have more value than they actually do for exchange purposes.
- Clients are sent the full contract on a CD to their home address. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law.
- Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. This never happens.
El Cid Resorts Mazatlán
Toll Free
01 800 716 98 00
Phone
011-52-(669)-913-3333.
Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
Toll Free
01 800 003 62 92
Phone
011 52 (998) 872 8999
El Cid la Ceiba Hotel de Playa
Toll Free
01 800 670 32 77
Phone
011-52 (987) 872 08 44
We signed a contract with EL Cid Vacation club on May 16, 2012. We now realized that the value of the amount of point they sold us was servery misrepresented. Can we cancel since it has been only a few days?
I purchased a timeshare at El Cid in 2009 based on the false promises by the salesman. During the sales presentation, I was promised that the 40, 000 points I purchased would be enough for 3 weeks per year to anywhere in the world. Later that same night after signing, I realized that most of the destinations cost well over 30, 000 points per week and with many restrictions. The two week vacation promised would be a scam.
We bought a timeshare at el cid; they told us that our current timeshare would sell in 90 days. The week 90 days period expired one week ago. Should we call the resort?
I have more than one timeshare and I can afford all of them. I have never used my membership at Raintree. Can I cancel my Raintree contract?
We bought a timeshare at el cid; they told us that our current timeshare would sell in 90 days. The 90 days period expired one week ago. Should we call the resort?
I purchase a timeshare at El cid, I didn´t felt happy with my purchase so I decided to go back to the resort to cancel my membership, the salesman told me that what I had to do is upgrade my timeshare, so that´s what I did. Now I have the same problem and less money in my account.
I purchased a membership at el cid; the salesman told me that I had 8 weeks at year. Last week I called the resort and they told me that I don’t have my 8 weeks because they only sell points and the points that I bought are only enough for 2 weeks.
I´m not happy with my el cid membership, first they told me something and then I found another different thing in my contract, they lied TO me and stole my money, I don´t recommend you go to this resort , TOURISTS BE AWARE.
We went to a horrorible presentation, the person who invited us told us that if we assisted to a presentation of 90 minutes we could get tickets for a spa and $ 1000MX, they were trying to get us drunk given us margaritas , my husband drank only one but when the salesman offered him another one and he didn´t want it the salesman got angry. After 4 long hours of presentation we were tired. We were foolish and bought a membership that we now discover was over value and it´s not a good deal for us.
The salesperson made a lot of promises which were obviously false and totally misleading. I was of the full understanding that we would have an even trade for the Royal Elite property, all would be settled in the 9 month period with the guarantee sale by Phoenix Vacation Property Management Co for the amount of $14,500.00 USD, 14 months later and we continue waiting for a response…