EL CID RESORTS Timeshare COMPLAINTS
El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozumel, El Cid Marina Cancun.

- Legal Name:
- El Cid Vacation Club S.A. de C.V.
- Resort sales locations
- Mazatlan, Cancun, Cozumel.
- Resort collections
- Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
- Rental Companies:
- Phoenix Vacation Property Management, Platinum Exchange Services Corp.
- Hotel Representatives:
- Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas
Common Complaints:
- Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc.
- Salespeople claim that the points have more value than they actually do for exchange purposes.
- Clients are sent the full contract on a CD to their home address. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law.
- Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. This never happens.
El Cid Resorts Mazatlán
Toll Free
01 800 716 98 00
Phone
011-52-(669)-913-3333.
Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
Toll Free
01 800 003 62 92
Phone
011 52 (998) 872 8999
El Cid la Ceiba Hotel de Playa
Toll Free
01 800 670 32 77
Phone
011-52 (987) 872 08 44
Like others we bought our timeshare at El Cid Cozumel while on a cruise. A few years ago we booked a week there, they didn't even have our names in their database as timeshare owners. Am I still obligated to pay Wyndham the maintenance fees? Which have more than doubled since our purchase. Yes, we were told we could rent out our week and make money, that we'd have first priority when we book at El Cid, none of which is true. I'd like to just be done with the maintenance fees and I am willing to walk away from the timeshare.
a nosotros nos preguntaron si queriamos que nos enviaran nuestro contrato o que si queriamos que nos lo entregaran en ese momento, les dijijimos uq esi lo queriamos, pero nunca nos lo entregron, nos dieorn otros papeles, pero como no vimos nada sospechoso en ese momento no insistimos tanto, cuando regresamos a nuestra casa y nos llego el contrato por correo electronico 10 dias despues de comprar la membresia, vimos cosas que no nos convencia del todo, comenzamos a investigar y nos dimos cuenta que habiamos sido estafados y como no estamos en los 5 dias para cancelar ya no tenemos remedio, estamos muy preocupados porque no son $3 pesos los que se tiene que pagar y no vamos a poder ganar dinero como teniamos en mente.
I also had a bad experience with the El Cid Resort in Mazatlan. They sold me a timeshare with so many promises, but were never able to deliver any. Every time I called to make a reservation, either the system was down or they would get back to me but never did. My timeshare is fully paid and I haven't gotten a cent out of it. I practically threw away $22,000!
Hi Victoria,
we are in the same situation, with the same $$ figure. We paid it in full but did not use it. Did you try to cancel the contract? We are thinking of sending them a registered letter with a request to cancel the contract and get some money back. have you stopped paying the maintenance fee?
Thanks,
Tanya
Mis padres compraron un tiempo compartido con el cid resorts y han tenido complicaciones para pagarlo ya que les habían dicho que podrían rentar algunas semanas y recuperar la inversion, desaforunadamente eso fue un engaño en el que ellos creyeron y no han podido recuperar nada de dinero, estoy muy asustada porqie ahora veo muchas quejas y el resort esta entre los primeros lugares de su lista negra.
I was promised that they would purchase my old timeshare for $30,000 US but nothing happend. They completely misrepresented the benefits. I want to cancel my contract and I have problems contacting them.
The same thing happened to us. We were ASSURED that our original timeshare would be sold within three months by Cecil Jensen. It has been almost a year now and nothing has happened. We feel soooo stupid for not listening to our inner voice
fuimos engañados por el cid, pagamos demasiado dinero y no tendremos "grandes ganancias" como se nos prometio. Pagamos el enganche y 3 mensualidades más, fues hasta que vimos esta pagina que nos dimos cuenta en lo que estabamso emtidos y no quisimos seguir pagando, peor tampoco queremos afectar nuestro historial crediticio. Para todos los vacacionistas, les recomendamos tener mucho cuidado y pedir todo lo que les prometan por escrito, pareceran ser tus amigos y decir la verdad pero son unos lobos disfrazados de ovejas.
Fuimos engañados por un vendedor de el cid, nos prometio ganancias exorbitantes por rentar nuestras semanas y no es verdad, mi esposo y ainvestigo en internet y dice que no es negocio ademas encontramos en otras paginas de internet que el mismo hotel vende lo mismo que nos vendio a nosotros por precios menores, ademas otras personas estan rentando tambien sus ssemans a precios casi regalados, que vamos a hacer nimod o que la trentemos por menos dineor que el que pagamso de mantenimiento, por que los mantenimientos tambien son muy altos.
3 year ago we bought a timeshare at El cid, they lied us and we are looking the cancellation of our contrac. What are our chances of cancelling the current contract and getting our money back? They have received almost $40,000 in cash as a result of the fake $20000 addendum. Would also like to be sure that they don't report this to collection agency or credit reporting bureau.