EL CID RESORTS Timeshare COMPLAINTS

We've been members for 9 years now. Things started off ok, but every year they take away more and more benefits. A member does not get anything that a regular hotel guest received. Do not buy into this resort. They treat their members very, very, very poorly.

We signed a contract in January 2020,one day after signing the contract we returned to sales office to rescind this contract. We were told their would be a penalty to cancel all thought article 56 of Mexican Law allow you 5 days to rescind a contract. El Cid kept $1809 of our deposit. If article 56 does not apply to El Cid this should be written into El Cid's
contract. So we will know El Cid is above Mexican Law and has special privileges.

EL CID Vacation. I was lied to so badly. The fees are not what they said they never gave us a copy of the signed paperwork. The person that was having us sign held the paper under a plastic wall so we couldn't even read it she kept saying it was Athrio who offered you. We went down the next day to cancel due to not having anything to show what we signed he stated they only email the paperwork. They also stated they were taking over our old timeshare and again that was not the case. We put 1650 down my husband asked if we decided we don't want this can we get out money back and her statement was no when you leave my office you lose that money because like you were told you can cancel at any time but you will lose this money so we wrote a letter when we got back to the states due to us finally being able to see that contact and it was not anything they said it was. We were told you can cancel after you finish paying the 4950.

El cid resorts lied to us about renting the timeshare and they lied about being able to re-sell the property. Recently, they lied again. On a week´s vacation to the area, they asked us to come to a "owner´s update" that ended up being another effort to get money from us. These people have no sense of honesty, and no shame.

We were sold a timeshare and were offered to rent the weeks that we were not going to use. We paid a fee for their so-called services, and when we returned home form Mexico, we contacted one of the resellers that was provided to us by the El cid sales reps, but to this day no one has taken our calls and have never been able to resell one week.

I was scammed by el cid cancun. I tried to cancel the next day and my wife and I were kept in a small room speaking to several different people trying to change our minds. it was very frustating. They won´t let us out and I felt I was being kidnapped so I threatened to record everything until they agreed to follow with my cancellation. I still have not received my refund of 10,000 dollars and it´s been a month now.

I purchased points while staying at El Cid Marina in Mazatlan Sinaloa, with the understanding we could use such points to exchange for another package in a different country. I booked a hotel room in Cancun and they promised to call me back when a room was available. I could never get a hold of them again and now I’m trying to get a refund for the points at least.

I was manipulated into buying the timeshare and have been a member since 2011. The salesman deceived us with false promises like discounts on cruises and plane tickets, that were supposed to work if you had a membership for earning points. I was furious when I learned this was all lies.

El Cid member services is nothing but criminals, fast talking scam artists, and bottom of the barrel when it comes to providing any kind of service. Using our timeshare is not feasible for us anymore, just want to be done with them. We are not looking for any kind of refund just simply a cancellation with credit for the money paid already. I also believe it is illegal what they are doing. The termination policy says you have to satisfy 25% of the contract, original cost was $67,960 and between a deposit and monthly payments we have paid them $18,712 which is about 28%. We’ve also paid $1882 in mtc fees and have never used the timeshare. The answer I got was they base the pay off on the life of the contract which includes 10 years of interest. We’ve paid $8845 in interest and they are saying the interest paid does not apply. Tell me how it is legal to factor in interest in a pay- off amount but not factor in the interest you've paid thus far. These people are truly unethical criminals.

El Cid member services is nothing but criminals, fast talking scam artists, and bottom of the barrel when it comes to providing any kind of service. Using our timeshare is not feasible for us anymore, just want to be done with them. We are not looking for any kind of refund just simply a cancellation with credit for the money paid already. I also believe it is illegal what they are doing. The termination policy says you have to satisfy 25% of the contract, original cost was $67,960 and between a deposit and monthly payments we have paid them $18,712 which is about 28%. We’ve also paid $1882 in mtc fees and have never used the timeshare. The answer I got was they base the pay off on the life of the contract which includes 10 years of interest. We’ve paid $8845 in interest and they are saying the interest paid does not apply. Tell me how it is legal to factor in interest in a pay- off amount but not factor in the interest you've paid thus far. These people are truly unethical criminals.