EL CID RESORTS Timeshare COMPLAINTS
El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozumel, El Cid Marina Cancun.

- Legal Name:
- El Cid Vacation Club S.A. de C.V.
- Resort sales locations
- Mazatlan, Cancun, Cozumel.
- Resort collections
- Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
- Rental Companies:
- Phoenix Vacation Property Management, Platinum Exchange Services Corp.
- Hotel Representatives:
- Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas
Common Complaints:
- Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc.
- Salespeople claim that the points have more value than they actually do for exchange purposes.
- Clients are sent the full contract on a CD to their home address. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law.
- Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. This never happens.
El Cid Resorts Mazatlán
Toll Free
01 800 716 98 00
Phone
011-52-(669)-913-3333.
Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
Toll Free
01 800 003 62 92
Phone
011 52 (998) 872 8999
El Cid la Ceiba Hotel de Playa
Toll Free
01 800 670 32 77
Phone
011-52 (987) 872 08 44
My husband and I were invited to a timeshare presentation by a very friendly person. When we were there, we purchased a membership for $35,000 at El Cid and we paid in full. The next day we attempted to cancel our contract at the resort within the 5 day cancellation period, but the seller told us that we couldn´t as we had signed a waiver rescinding our right to cancel the timeshare within 5 day recsission period. We believed him and we returned home, thinking that the only thing that we could do was to use the membership, but when my hunsband found your web page on internet he read an article about the recsission period and we noticed that we were scammed and what the seller told us was a lie.
hola. sres. primeramente los saludos y les escribo por que ocupo de sus servicios en relacion a un tiempo compartido en el hotel del cid en pyerto morelos
por los comentarios de este paquete quiero canselar el contrato
para su conocimiento de enganche o entrada page al rededor de 23.000 pesos con una tarjeta de devito a mi nombre
la anualidad por mantenimiento es de 500 dolares aproximadamente. esta la cargaran hoy a la cuenta de credito a nombre de mi esposa.
con mensualidades de 300 dolares. esta es cada dia primero y su servidor tengo que dar la primera mensualidad el dia primero de octubre del presenteaño
de ser posible me gustaria revisaran el contrato
sin mas que desir quedo a su entera disposicion . gracias
I´m very dissatisfied with my membership with el cid, first hey told me that they would rent my weeks but they never did, I let it pass but I always have problems to contact them, they never have availability for me, I had my membership for 5 years now and I only been able to used my membership once, and when I used the rooms were dirty, I don’t know what happened with this resort it is supposed to be a good resort. I have been waiting for a long time to see if it improves the situation, but I am tired of expecting and not seeing improvements
I have 4 timeshares one of them at El cid vacations club, I was told that buying and renting my timeshare was a good deal, now that I have 4 and I have not been able to rent even once and less for the price that the resort told me, I´m thinking about giving away all of them. I know that I spent a lot of money on them, but it is better for my no to invest more money on them.
I´m so confused because I was told that with my points I will have access to another kind of bedroom, but I have just seen on the official website and the point chart and I realize that it is different to the other one that my sales person show me, I’m scared of becoming a victim of timeshare , but after seeing all these comentarios, I have the worst foreboding
We purchased a membership at el cid vacations club and when we return home we have attempted to use the contact information provided to us and could not reach anyone. We have left messages and no messages have been returned. We believe that el cid misrepresented their product, have not delivered the services that they reported to be selling. Therefore, we are looking the cancellation of our contract.
What should I do if I don´t want my membership anymore and I´m out of my 5 days rescission period…I don’t feel comfortable with my membership because I have not received any communication from them. They told me that I would receive some paperwork and I never got it, despite several phone calls asking for them to sent it to me.
I want to know if there is anything I can do to get out of my contract with El cid. We were completely misrepresented, the contract was signed on June 12th,2010. We made a down payment for $3,000 which if possible I would like to get back.
We purchased a timeshare in Mazatlan with el cid. What we signed and what we thought we were getting was different. We purchased on the understanding that our timeshare would be bought by el cid and with that money was going to pay our membership, that was what the seller told us, but 2 days ago they change the agreement, now they told us that we have to pay the membership because the other membership wasn`t sold yet and our time has expired and that they did not acquire our membership and they are not the company in charge of selling the property.
We were taken advantage by el cid and we would like some help, we were promised that our property would be sold for $50,000 US we were counting with that amount to pay some debts and part of the membership at el cid, now that we discover that we are never going to receive that money we are desperate and we don’t have the money to pay the membership .