EL CID RESORTS Timeshare COMPLAINTS

My husband and I purchased an ElCid timeshare in Mazatlan a few years ago. We were allotted 300,000 points with VIP status. Our decision to purchase was because our salesperson assured us it would ultimately be a financial investment, because once we reached 3 years of being ElCid timeshare owners we would then be able to contact ElCid to rent out our timeshare for us, at our request. Our salesperson person told us that they could guarantee that our timeshare would be rented out because they routinely have to turn away customers because no rooms are available. Our salesperson person said we would automatically receive a check at the end of each year that we requested ElCid to rent out our timeshare. Our salesperson went over our contract with us and we dutifully signed and initialed as directed. We questioned the clause about the rules for renting out our timeshare, and our salesperson assured us that didn't apply to us, as all contracts they use state the same policy, but not to worry because since we were VIP it did not apply to us. We thoroughly enjoyed our stays at ElCid, and stayed there often. We never requested ElCid to rent out our timeshare since we preferred to continue returning to ElCid on an annual basis. My husband and I now regret that we did not request ElCid to rent our timeshare. On July 21, 2013 we agreed to upgrade our timeshare to 600,000 points, VIP, all-inclusive. Again, we were told by our salesperson it would be an investment. The salesperson told us that after we owned the ElCid timeshare for 3 years, we could contact ElCid and request them to rent out our timeshare. Our salesperson said we would receive a check for $10,000 dollars at the end of each year that we allowed ElCid to rent out our timeshare. Again, our salesperson assured us that as VIP members we could do this, despite what our contract stated. I should mention that this salesperson was not the same salesperson that sold us our first ElCid timeshare. We never suspected that we were made a false promise because we had received the same false promise from our previous salesperson. Well, on Monday, June 5th, 2017 I decided to call ElCid and request that they rent out my timeshare. I was informed that the contract my husband and I signed clearly stated that ElCid does not offer that service. I explained that we are VIP, and both salespeople from both of our ElCid timeshare purchases assured us that ElCid would rent our timeshare and pay us $10K at the end of each year we agreed to allowing ElCid to rent our timeshare. The membership relations representative repeatedly answered my concerns by replacing that it was in my contract, and he would gladly email it to me. I told him I had the contract. I explained the verbal agreement made by both salespeople at both of our ElCid timeshare sales meetings. Still I received the same response. I asked to speak to my salesperson, but was informed he no longer worked with ElCid. I then stated that 5 adult members of my family attended the sales meeting with my husband and I, and each of them would be able to provide a signed affidavit that the were witnessed to our salesperson giving us a false promise. Furthermore, I stated that since this happened to me on 2 separate purchases, I suspect that it is a regular practice, and that I would do some investigative research to locate past and present ElCid Timeshare owners who had the same experience, therefore, I could prove ElCid made this a common practice. Finally, the membership relations representative offered to have my concern looked into, and I would be contacted on Wednesday, June 7th, 2017. I'm skeptical that they will really contact me. Today, I emailed a request to timesharescam.com and am eagerly awaiting their reply. I will post an update as this saga continues.

If anyone knows of good lawyer in Mexico that deals with this kind of fraud, please email me. They send us a letter to sign in order to terminate the contact, but after carefully reading the letter it was for their benefit only. Crelogix is a sister company that operates with El Cid. We were told that they provide the financial support for El Cid. They are also coming after us for money for El Cid. So they are both claiming that my 2 week in Mexico should be like buying an apartment in the US. We need to stop these individuals from taking money from innocent people like us.

Sales people tell nothing but lies! Best not to go to ElCid Run,Run, Run as fast as you can out of the sales office.

Hola, acabo de comprar un programa de estos pero veo que tiene muy malos comentarios, me gustaría ver qué opciones tengo para cancelar

Is there any way to stop EL CID and get our money back?? I also bought last year and now I want to make reservations and ends up I still have to pay 1,680.00. The time share is worthless, I have asked what does the time share cover then? They claim they pay for accommodations, but I still have to pay for all inclusive fees, so I asked to put me somewhere that doesn't offer all inclusive... well behold they cant find any. ITS SAD THAT THE STOLE MY DOWN PAYMENT A HALF A YEAR OF PAYMENTS. With all that money, I could have gone on a trip across the globe without any timeshare.

Pesimo servicio, la membresia que te venden es totalmente un fraude, en nuestro caso llevamos casi 4 años y solo hemos podido usar el tiempo compartido en una sola ocasión, nunca tienen disponibilidad, llevamos años queriendo cancelar la mebresía pero parece que es imposible, estas personas de el cid son unos rateros !!!

I bought the timeshare in August of 2016 and like everyone , i was promised easy access to hotels any where I wanted. It's been almost 2 months trying to make a reservation. I was forced to find a hotel my own hotel at a cost of $3000 dollars. False promises (don't fall for it).

ALGUNO LE ENCONTRÓ SOLUCIÓN PARA REALIZAR LA FINALIZACION ANTICIPADA LO CUAL ES LO QUE DESEO REALIZAR LO MAS PRONTO POSIBLE NO ES BUENO DEJARSE ESTAFAR DE TAL MANERA POR ESTA CADENA HOTELERA

Puedo decirles con seguridad que el cid es una estafa en cuanto a las membresias que te venden, realmente nada es cierto ! de verdad alejense de este resort y nunca vayan a ninguna de sus presentaciones de tiempo compartido , nosotros buscamos la cancelacion INMEDIATA, no podemos seguir pagando un solo centavo a estas ratas

My wife and I have been a part of the Millionaires Club at the El Cid Resort in Mexico for well over 4 years now. My wife, my mother-in-law, my mother and I are on the contract. My wife and I have spent over $120,000 to be a part of this time share Club.
My wife, 2 children (ages 12 & 14) and I have spent months and months down over the years, my wife and I got engaged at the El Cid Resorts and got married there as well so we’ve always enjoyed our time there. Not only does it allow us to get away from the MN winters, we typically spend Christmas and New Year’s there and spend time with my wife’s family who also are a part of the Millionaire’s Club.
This summer, my children wanted to spend more time with their Grandparents so we brought the girls down to Mazatlán to spend time their Grandparents at the El Cid resort. My wife spent a week with the girls and her family and then the girls stayed with their Grandparents for another month and then my wife went back down to spend another week before come back with the girls.
A couple days before my wife went back to get the girls, her parents were having issues with spoiled food being served to them. On top of that, both of my girls found a foreign substance in their milk shakes which appeared to be some kind of ground granules and/or glass. Of course, my in-laws were upset and were told that the milk shakes would be sent to a lab to determine what foreign substance was in the milk shakes that were served to our daughters.
Upon my wife returning to spend time with the girls and her family before returning, she kept asking for an explanation as to why this occurred and what was in our daughter’s food. She was told that they were still waiting for the lab results and would let her know as soon as they found out.
We kept emailing and calling after my wife and girls returned to find out what was going on as we were very concerned that some tried to hurt our children by putting something foreign in their food.
Then about a month ago, I received a letter addressed to me but the entire letter was written in Spanish. Thankfully, my wife is from Mexico and read the letter which stated that they had suspended our contract with El Cid indefinitely due to numerous complaints that we were abusive to other guests and staff. You can imagine my shock and confusion to this ridiculous claim!
No one on our time share contract with El Cid has ever been abusive to a staff member or other guest in all the time we’ve ever vacationed at El Cid. I asked for documentation about these false allegations as I couldn’t believe what I was being accused of and was given nothing to show that these false claims made by El Cid Resorts are true or supported. They simply made up lies to support their fraudulent action of suspending our contract indefinitely.
It was a strange coincidence that as soon as we started sending more and more emails and calling down to the resort insisting that they give us the lab results and explain what happened to the milk shakes that were served to our daughters, we magically received this bogus letter.
Upon this happening to us, I started doing more investigation into El Cid’s time share program and I, unfortunately too late for us, found multiple complaints about their fraudulent methods on people with their time share program. I found multiple complaints about deceptive business practices, lies told to get people to sign contracts, people who canceled within 5 days (which is allowed per Mexican Federal law) but never received refunds and/or were forced to pay $1300 in “fees” to cancel it even though it was done in the time allowed by Mexican law as well as multiple complaints to the BBB and/or State Attorney Generals in the US.
It appears that once we were all paid up on our contract and they had our $120,000+, they created a bogus claim to steal our money and/or to bilk us out of using the next 16 years that we had left in our contract. The claims made against us are utterly false and fraudulent and are complete defamation of character on the part of anyone on our contract.
We’re in the process of finding an Attorney in Mexico, as they already have all our money, to try to get restitution of the money they have taken for us fraudulently and are trying to deny us the 16 years remaining on our contract. I know State and Federal Law in the US cannot help me recoup my tremendous losses that are being fraudulently stolen from us but I don’t want this to happen to anyone in the US or Canada ever again.
If they’re willing to steal from someone in their Millionaire’s Club whos has spent over $120,000 to have 20 years of time share and attempt to hurt minors by putting something in their food and making up false and unsupportable lies to support their fraudulent breach of contract that they have inflicted upon us, they have no ethical business practices at all.
To business entities receiving this letter, I cannot strongly suggest enough to completely reconsider any business you do with this resort if they’re going to engage in these type of illegal and fraudulent activities against Americans and/or Canadians. They have a long and consistent record of doing business, especially their time share program, in an unethical and fraudulent way. I plan on monitoring any company doing business, promoting and/or endorsing El Cid Resorts and will use media both socially and news channels to investigate why any company in MN would want to be associated with a business that rips off tourists in Mexico.
To any government agency receiving this letter, I would like a full investigation completed on this report as it’s ripping off Minnesotans as well as Americans and Canadians and any contract that this resort has an American sign, should not be enforceable unless both parties agree to do business together in the future due to their consistent and pervasive unethical business practices.
El Cid Resorts has a long history of fraudulent, unethical behavior. Their more prominent way of ripping off tourists if first, taking the down payment and never returning it, even if it’s canceled in the allowable time by Mexican law. Second, they have a subsidiary in AZ that will send your contract to collections and threaten to ruin your credit if you don’t keep paying them. Third, they will insist you keep paying your maintenance fees, even if you can or if your contract is “suspended”, as was the case for me, or else they will send it to collection and try to ruin your credit.

If a law was passed that any contract from this resort or other time share resorts in Mexico, if the other person on the contract filed a formal complaint to a local State and/or Federal Department, as they felt they were misled or unethical methods were used to procure a contract with El Cid, El Cid or another time share resort in Mexico would not have the right to collect fees, payments and/or have the right to send it to a collections company until it was resolved to the satisfaction of both parties, El Cid Resorts and other unethical time share resorts in Mexico would be forced to act in an ethical and professional business manner.
If you take away El Cid’s and other Mexican time share resorts right to threaten people whom feel they were duped into a time share contract, as they often find out later it was not was they were told it would actually be, then Americans and/or Minnesotans will be better protected against this predatory practice.
It’s too late for me for this kind of law to protect me but I don’t want what has happened to my family to happen to any other person in the US or Canada. What they’ve done is despicable, unethical, illegal, fraudulent, and immoral and has been extremely devastating to my family both financially, emotionally and mentally and I don’t want this to happen to another person ever.
We’ve done absolutely nothing wrong what so ever, have been falsely accused of things we’ve never done, they tried to hurt my children by putting something in their food and for them to be able to just steal away 16 years of our vacations, time with family and a very large amount of our savings cannot be ignored and justice must be sought out!