SUNSET GROUP Timeshare COMPLAINTS
Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios, Sunset World, Sunset Monalisa
- Legal Name:
- Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
- Resort sales locations
- Cancún
- Resort collections
- PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
- Rental Companies:
- Resorts International Marketing Corp.
- Hotel Representatives:
- Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona
Common Complaints:
- Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
- Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
- In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.
Customer Service
Toll Free from USA & Canada: 1-866-377-4890
Toll Free from Mexico: 01-800-262-9648
Reservations Department
Members Only
Toll Free from USA & Canada: 1-800-961-5089
Toll Free from Mexico: 01-800-262-9648
Non-Members
Toll Free from USA & Canada: 1 800 494 9173
Toll Free from Mexico: 01 800 262 9268
Collections
Toll Free from USA & Canada: 1-800-906-4396
Toll Free from Mexico: 01-800-262-8964
I recently sign a contract at tres rios sunset club resort. The contract has an early termination clause. According to the contract they have to receive a letter by this Friday. I am staying at the resort where I signed the contract. Can I go to the office where I signed the contract and give them notice. I am not sure how to do this correctly. The contract says I am supposed to use certified mail to an address and be delivered by the 5th day. I want to make sure I do this right.
Our nightmare started on September 2008. tons on promises, exchange for cruises and points that rollover to the next year. we pay a downpayment and we have not been able to use it . they never have anything available on our dates. the rent price is super low and every single thing that they told us was a lie.
During our meeting with the sales representatives it was reiterated several times that there was an option to sell our weeks through their sales office. I have contacted the representatives at who now say this is not an option; nor has it ever been an option. In addition, when I attempted to book through our membership, the price quote I received for a 1 week stay was in excess of 5,000.00 USD (not including air fare of course). This price quote would cost me MORE MONEY than if I were to book through American Express Travel Services. I have read and re-read our contract and feel that in addition to deceptive practices, there is a particular level of duress under which we felt pressured to sign the contract.
Mi esposo y yo compramos en 2010 un tiempo compartido en Sunset Lagoon,casi forzados por la inmensa presión que ejercieron sobre nosotros, pero hoy nos es imposible seguir pagando la deuda, ya que como pagamos con TDC, nos endeudamos y caimos hasta en el buró de crédito, un verdadero abuso, tengan mucho cuidado.
misrepresented by royal sunset !!!
Quiero cacelar un contrato de tiempo compartido que tengo con un desarrollo turistico de Cancun Mexico llamado Sunset Group.Sucede que ya no les debo nada,solo quiero saber si puedo cancelar .
Profeco complaints mediated for us to cancel our contract with Sunset world. BUT the company refused to pay us any money back of our downpayment. They have sent documents saying canceled..but I want my money back!!!!!!!!!!!!Is this possible?
Quiero cacelar un contrato de tiempo compartido que tengo con un desarrollo turistico de Cancun Mexico llamado Sunset Group.Sucede que me prometieorn ganacias si rentaba mi "propiedad" pero mas que ganas estoy perdiendo y no quiero seguir desperdiciando mi dinero
My wife and I have two timeshares with Sunset Group out of Cancun. We feel we have been misled and lied to regarding what we purchased. In 08 when we bought our first timeshare, we tried to get out of the deal in the 5 day time window, but because of office practises on Sunset's part, the time expired ... no deal for getting out of contract. In the second one, we were offered a purchase of a previous timeshare, but found a paper in our packet when we got home that voided that deal. Any ways you can help us ??
We recently bought aTimeshare they convinced us to trade in our W property. They promised us: Inclusive Options that were an upgrade from our current package - not true They lied about their property locations, US and Hawaii - not true They told us the program through HSI guarentees 1/2 price airfare - not true They never told us about the canx conditions. It is on the contract but never discussed it.