SUNSET GROUP Timeshare COMPLAINTS
Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios, Sunset World, Sunset Monalisa
- Legal Name:
- Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
- Resort sales locations
- Cancún
- Resort collections
- PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
- Rental Companies:
- Resorts International Marketing Corp.
- Hotel Representatives:
- Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona
Common Complaints:
- Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
- Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
- In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.
Customer Service
Toll Free from USA & Canada: 1-866-377-4890
Toll Free from Mexico: 01-800-262-9648
Reservations Department
Members Only
Toll Free from USA & Canada: 1-800-961-5089
Toll Free from Mexico: 01-800-262-9648
Non-Members
Toll Free from USA & Canada: 1 800 494 9173
Toll Free from Mexico: 01 800 262 9268
Collections
Toll Free from USA & Canada: 1-800-906-4396
Toll Free from Mexico: 01-800-262-8964
I have a very similar story with Karen. I was a member since 2004 and noticed Sunset group is bunch of liars ripping off harding working innocent people like us. I paid off the membership as I didn't even know the 5 days cancellation period. Last week I sent an email to sunset group requesting my membership cancellation. So far I haven't heard anything from them. I'm praying that they release me from the membership without a mess so I won't have to pay maintanance fee of 2011.
Another one suckerd in! sunset lagoon, cancun. bought May 25,2007 3 week 2bdrm. Also signed waiver to cancel in 5 days. we paid $30,000 and they don't want to buy it back.
disculpen se me perdio una carta con mi estado de cuenta como puedo saber aora cuanto debo pagar ??
We bought a timeshare from Sunset world May 2008. The contract was based on our trading in our other timeshare. We were told that they would do everything to get our timeshare, at no cost to us, we just had to sign and it would be given. That never happened. We have tried to cancel the contract, as we also had $ charged to our credit card account for maintenance fees in December, when we have written in our contract April 11 as our payment date--they committed fraud. We now own 2 timeshares, stopped paying Sunset, have sent complaint to Profeco Consumer complaints, who have had 1 meeting, and have another planned. Is it really legally possible to get our $ back? They refused to cancel our contract, and will only cancel it if they keep our 20,000 dollars we spent.
YO ADQUIRI MEMBRESIA DEL CLUB REAL DE CANCUN JUSTO HACE TRES MESES EN SEPTIEMBRE DE ESTE AÑO .
ME DIJERON MUCHAS COSAS TE PINTAN EL CIEO PERO A LA HORA DE UTILIZAR LOS SERVICIOS NO SON TALES.
SI SE REQUIERE INTERCAMBIAR SEMASN ELLOS DICEN DEBE SER 4 MESES ANTES SEGUN DISPONOIBILIDAD PERO NUNCA HAY DISPONIBILIDAD.
TE DICEN LOS ASESORES QUE TE PUEDEN ARMAR LOS PLANES POR MEDIO DE BEST DAY Y PAQUETES MAS ECONOMICOS A OTROS PAISES PERO NO HAY TAL ES UNA FARSA.
YO PAGUE 5000 DOLARES Y AUN FALTA LO DEMAS QUE LO HACEN CARGO A MI LA TARJETA DE CREDITO . NO QUIRO EGUIR PAGANDO .
POR ESO DESEO SABER SI ALGUINE ME PUEDE AYUDAR , QUE PUEDO HACER CRACIAS
When I purchased a membership at sunset lagoon the sales person promised to buy our current timeshare in exchange for our purchase with them. I have a document stating they were to do this within 120 days. Their transfer company called and asked $1,700 for the transfer. When I emailed Sunset Lagoon, they answered me that it was my responsibility.
My wife and I bought a timeshare from Sunset lagoon on 12/17/07. The seller promised us to sell our other timeshare to finance the new purchase without this promise; there is no way that we would have agreed to the purchase at sunset lagoon. We were contacted by the resale company, we then paid them a fee and were told that our other timeshare would sell quickly. Over the next few months they stopped all contact with us and stopped returning our calls.
Yo compré una membresia con Sunset Lagoon, pero desde el principio solo la compre porque me dijeron que iba a ser un buen negocio, incluso le pague a una compañía para que me rentara mis semanas, pero no funcionó, puse algunos anuncio de manera independiente en internet, pero tampoco funcionó, ya les llamé y les dije que no quiero la membresia y que fue su culpa por mentirme , pero me hicieron sentir como un tonto y me dijeron que no me van a cancelar nada, a mi gustaría saber que puedo hacer para ya no tener que seguir pagándoles.
My parents are seniors and on their last vacation to Mexico they were taken advantage of by a representative from Sunset Lagoon. They came back home very enthusiastic, because they had the understanding that they would get a profit renting their timeshare. As soon as they told me about what they purchased, I had a bad premonition. I contacted some friends who know more about timeshare and they confirmed me my thoughts, my parents were scammed.
My husband and I were invited to a Timeshare presentation at Sunset Lagoon . We were lied to by the salesman as he told us that we could rent out our weeks through a rental agent. We paid the rental agent $700 in order to rent out our weeks, but after 3 months without a single prospect, we started to suspect that they won´t get a renter for us. That is why we contacted the resort and we tried to cancel the membership, but they didn´t let us .