RAINTREE VACATION CLUB Timeshare COMPLAINTS
Raintree Vacation Club, Club Regina, , Club Regina Los Cabos, Club Regina Puerto Vallarta, Club Regina Cancun, Villa Vera Acapulco
- Legal Name:
- Regina Club S.A. DE C.V.
- Resort sales locations
- Los Cabos, Puerto Vallarta, Cancun.
- Resort collections
- Aspen National Collections, Brooksville, FL & Grand Junction, CO
- Hotel Representatives:
- Claudia Perez, Sharon Hall
Legal name
Regina Club S.A. DE C.V. / Raintree Resorts International
Sales locations
Los Cabos, Puerto Vallarta, Cancun.
Collections
Aspen National Collections, Brooksville, FL & Grand Junction, CO
Representatives
Claudia Perez, Sharon Hall; Douglas Bech (President & CEO), Brian R. Tucker (Chief Operating Officer)
Common Complaints:
- All of their clients were imposed Special Assessments on one or several occasions which, in effect, doubled their yearly maintenances fees without stating the specific reason for the additional assessment fee.
- Raintree has increased their maintenance fees at higher rates than were outline in their contracts.
- Raintree Vacation Rentals.
Raintre Toll Free Phone number:
1-800-424-6532
Local Phone number:
317-805-9167
Corporate Address
10000 Memorial Dr Ste 480, Houston, TX 77024-3409
Raintree Vacation Club is a timeshare and vacation ownership company operating resorts across Mexico, the United States, and Canada. The company markets itself as a provider of innovative and flexible multi-resort timeshare and private residence club accommodations in more than fifteen select destinations. Its flagship properties are the three Club Regina resorts located in Mexico's most popular beach destinations: Los Cabos, Puerto Vallarta, and Cancun. The company also maintains a presence at Villa Vera Acapulco and operates collections in Aspen National (Colorado), Brooksville (Florida), and Grand Junction (Colorado).
In November 2024, Grupo Royal Holiday—one of the founding companies of AMDETUR and a major player in the Latin American vacation club industry—acquired Raintree Vacation Club, including its three iconic Club Regina resorts, which at the time served approximately 23,000 members. This acquisition expanded Royal Holiday's portfolio from 14 to 17 proprietary developments, adding 3,000 rooms across Mexico, the United States, and Argentina. Raintree Vacation Club members are also automatically members of RCI, the world's largest timeshare exchange network.
Members seeking to cancel their Raintree Vacation Club memberships have reported significant obstacles. One complaint filed with the BBB stated that exhaustive efforts to terminate a timeshare agreement were met with "constant evasion and administrative incompetence". Another member reported contacting Raintree twice to request cancellation, with no response or outreach from the company.
Unlike traditional deeded timeshare properties, Raintree Vacation Club operates on a Right-to-Use (RTU) or vacation club membership model. Some industry observers suggest that with RTU and travel club memberships, the most straightforward way out is simply to stop paying fees. However, this approach carries potential consequences, and members are advised to review their contracts carefully to understand termination clauses and obligations.
The timeshare industry as a whole faces structural challenge, including high-pressure sales tactics, complex contracts, and ongoing maintenance fee obligations. Raintree is not unique in these respects; many major timeshare companies have applied special assessments to maintain or improve property conditions.
The acquisition of Raintree by Royal Holiday in 2024 may signal changes ahead for the company. Whether this transition will lead to improvements in member experience, fee structures, or customer service remains to be seen. For current members and prospective buyers, careful review of contracts, realistic expectations about booking availability, and awareness of the company's history with Special Assessments are essential.
tengo problemas con mi membresia de club regina, cada vez se inventan mas cobros y no tenemos una mina de dinero para estar solventandolos, las cosas han cambiado y no estoy contento con mi membresia. esto del tiempo compartido es para pensarsela 2 veces antes de comprar.
Getting out of the contract is possible. Raintree members in California right now have a class action lawsuit going against RVC and it will be the first nail in their coffin. But recouping your investment? Sorry, that's not going to happen. You'll never see a dime of however much you "invested" in a Raintree resort timeshare.
Please call or email me if you have info regarding the class action law suite. We too have watched our maine. fees triple since we bought in 1996...but worse we are getting now these "special" assessment fees. Property values are not going up they are going down!! And, we don't feel like making up for lost revenue because the cartel is keeping the tourists out of Mexico!!! We had refused to pay the ridiculous payments and now are being told we will be reported to collections...any news or advice?
Own timeshare at Raintree, Club Regina, Cabo. Maintenance fees are huge. How can I get out of this awful situation? Can no longer use points as originally promised. Very limited use.
Quiero anular tiempo compartido ya estoy comenzando con el primer pago, me indicaron que tenia la renta asegurada pero no tengo ningun ingreso. Despues de leer estas historias no me quiero arriesgar, me gustaria que si alguien sabe que puedo hacer me ayude, ya les di cerca de 4 mil dolares y no me gustaria perder mas dinero.
yo puse una demanda en profeco pero estuve un año esperando audiencias y nunca comparecieron y profeco no tiene tanto personal para notificar segun, pero me dejaron igual ya no he pagado nada desde el año pasado y hable a raintree y que mi contrato ya esta cancelado, tengo miedo de que me envien al buro de credito alguien me puede decir que debo hacer?
We bought some years ago and were not allowed to cancel. We have never used it and would like to at least get rid of it!!
Raintree maintenance fees are out of sight. Cannot continue paying these fees. What do I do next?