RAINTREE VACATION CLUB Timeshare COMPLAINTS
Raintree Vacation Club, Club Regina, , Club Regina Los Cabos, Club Regina Puerto Vallarta, Club Regina Cancun, Villa Vera Acapulco

- Legal Name:
- Regina Club S.A. DE C.V.
- Resort sales locations
- Los Cabos, Puerto Vallarta, Cancun.
- Resort collections
- Aspen National Collections, Brooksville, FL & Grand Junction, CO
- Hotel Representatives:
- Claudia Perez, Sharon Hall
Legal name
Regina Club S.A. DE C.V. / Raintree Resorts International
Sales locations
Los Cabos, Puerto Vallarta, Cancun.
Collections
Aspen National Collections, Brooksville, FL & Grand Junction, CO
Representatives
Claudia Perez, Sharon Hall; Douglas Bech (President & CEO), Brian R. Tucker (Chief Operating Officer)
Common Complaints:
- All of their clients were imposed Special Assessments on one or several occasions which, in effect, doubled their yearly maintenances fees without stating the specific reason for the additional assessment fee.
- Raintree has increased their maintenance fees at higher rates than were outline in their contracts.
- Raintree Vacation Rentals.
Raintre Toll Free Phone number:
1-800-424-6532
Local Phone number:
317-805-9167
Corporate Address
10000 Memorial Dr Ste 480, Houston, TX 77024-3409
Raintree Vacation Club is a timeshare and vacation ownership company operating resorts across Mexico, the United States, and Canada. The company markets itself as a provider of innovative and flexible multi-resort timeshare and private residence club accommodations in more than fifteen select destinations. Its flagship properties are the three Club Regina resorts located in Mexico's most popular beach destinations: Los Cabos, Puerto Vallarta, and Cancun. The company also maintains a presence at Villa Vera Acapulco and operates collections in Aspen National (Colorado), Brooksville (Florida), and Grand Junction (Colorado).
In November 2024, Grupo Royal Holiday—one of the founding companies of AMDETUR and a major player in the Latin American vacation club industry—acquired Raintree Vacation Club, including its three iconic Club Regina resorts, which at the time served approximately 23,000 members. This acquisition expanded Royal Holiday's portfolio from 14 to 17 proprietary developments, adding 3,000 rooms across Mexico, the United States, and Argentina. Raintree Vacation Club members are also automatically members of RCI, the world's largest timeshare exchange network.
Members seeking to cancel their Raintree Vacation Club memberships have reported significant obstacles. One complaint filed with the BBB stated that exhaustive efforts to terminate a timeshare agreement were met with "constant evasion and administrative incompetence". Another member reported contacting Raintree twice to request cancellation, with no response or outreach from the company.
Unlike traditional deeded timeshare properties, Raintree Vacation Club operates on a Right-to-Use (RTU) or vacation club membership model. Some industry observers suggest that with RTU and travel club memberships, the most straightforward way out is simply to stop paying fees. However, this approach carries potential consequences, and members are advised to review their contracts carefully to understand termination clauses and obligations.
The timeshare industry as a whole faces structural challenge, including high-pressure sales tactics, complex contracts, and ongoing maintenance fee obligations. Raintree is not unique in these respects; many major timeshare companies have applied special assessments to maintain or improve property conditions.
The acquisition of Raintree by Royal Holiday in 2024 may signal changes ahead for the company. Whether this transition will lead to improvements in member experience, fee structures, or customer service remains to be seen. For current members and prospective buyers, careful review of contracts, realistic expectations about booking availability, and awareness of the company's history with Special Assessments are essential.

Believe we're being scammed by a company operating out of The Reef in Playa Del Carmen. The company is Elite Guest Circle operating in conjunction with SMS (Strategic Marketing Services). Do you know if they are legitimate
For months I was unable to differentiate betweeThey were introduced, and sold, as a package. The sales agent involved, Eduardo, initially said he was offering one week yearly. He then checked my credit rating and authenticated my ownership at Wd Resorts which is part of RCI. Based on what I own with WD, Eduardo said he was increasing my annual entitlement to two weeks. I’ve since learned that this is standard (buy one get a second week free). Eduardo asked what the WD purchase cost. I said, “About $7,000.00” He said that it is worth $17,000.00; this was a big part of what motivated me to trade-up. The documents Eduardo had prepared only credited the Wd sale for $7,000. He provided information to contact a company, Value Trade, that sells timeshares for the holders, “for $450.00” Eduardo said that as a bonus, he was including 15 additional bonus weeks each year. He stressed that this was not intended to be used for money-making. I have since learned that this has nothing to do with Villa Preferred, at which this marketing took place the bonus weeks are not redeemable for use of Villa Preferred properties, the company is called Interval International, to take advantage of this bonus and maintain access to such plan requires additional annual fees Villa Preferred has no contactable marketing or management department. They have persons available for making payments or reservations. It took me five months of phone calls to find an agent who knew anything about the “15 additional bonus weeks.” I sent Value Trade power of attorney for sale of my Wd timeshare and a personal check for $450.00. Once they had completed a title search they called me again saying they were prepared to complete the sale and just needed the other applicable fees paid. I advised them I had no interest in paying more than I was informed it would cost, and they should charge Eduardo and/or Villa Preferred. The agent advised me that the papers I’d signed and mailed stated I would pay “additional fees” and that several ones were listed on documents I’d signed.
We purchased a Timeshare at the Raintree In Cabo San Lucas, Mexico. I will share with you that they are are experts with the words of deceptiveness. They promised us 1 week guarenteed and then we could use our 50,000 points to sell or use for another week stay. They told me that this was made possible because they bought this contract back from someone. This was not true. When I made the reservations they told me that the 50,000 points was for the current reservations and that this is the only thing that I am entitled to for the year. I hve contacted the company three times to just get a password to get onto the web site. I can not even get that.
Kevin
After 3 years of vacationing at Gran Regina now we are told the timeshare available is limited to one a month and we must pay $89.00 per night. That's not what we signed up for. That's not been our experience prior to Jan 2012. Anyone else having this problem?
La pregunta es: bfde donde ha sadilo el Dinero que le han prestado a Espaf1a?Claro, los jubilados alemanes y franceses tenedan ahorrados varios billones de euros y los del interbancario dijeron “vamos a preste1rselo a los PIGS a ver si de una vez por todas -confluyen- con nosotros.a1MEN-TI-RA!Una porcif3n de ese dinero si pertenece a ahorradores de otros paedses, pero el grueso de toda esa masa monetaria, ya sea fedsica o electrf3nica, se la sacaron de la galera LOS DE LA IMPRENTA. Mientras esta banda de facinerosos organiza el mundo de acuerdo a sus inconfesables objetivos, Espaf1a, como si de un aute9ntico cerdo se tratara, ha sido engordado con bellotas envenenadas.El Botedn (que casualidad…) sere1 la penuria y la semi-esclavitud por deudas, veda impuestos, veda cuotas hipotecarias y veda exportaciones (hay que hacer positiva la Balanza Comercial cuanto antes), veda desempleo masivo o ajuste salarial bestial (bf-40%?, es lo que tienen las deudas mal utilizadas, que aniquilan el aparato productivo). En otras palabras, que Espaf1a debere1 ponerse una falda cortita, pintarse los labios y salir a la rotonda me1s concurrida: LA ECONOMcdA DE MERCADO.Mientras, como bien nos ilustra Marc, un puf1ado de jugadores (con el convincente eufemismo de: LOS INVERSORES), como si de un parcheds se tratara, ponen, sacan, y mueven fichas en ese GRAN CASINO que es la ECONOMcdA GLOBAL. bfCf3mo es posible obtener ganancias comprando y vendiendo monedas? Estos movimientos destrozan paedses y continentes enteros. Todo depende de los OBJETIVOS DE LA AGENDA INTERNACIONALISTA. Es curioso, que tanta gente haya, y siga, creyendo que este tipo de capitalismo es beneficioso para la humanidad.En otra e9poca, alguien dijo: a1Deutschland erwache!, pero en esta pate9tica versif3n post-moderna y sub-pirenaica de Sodoma y Gomorra, me temo que la gente se peleare1 por un puesto estrate9gico en “la rotonda”…Jakedn BoorVota el comentario: 0 0