RAINTREE VACATION CLUB Timeshare COMPLAINTS
Raintree Vacation Club, Club Regina, , Club Regina Los Cabos, Club Regina Puerto Vallarta, Club Regina Cancun, Villa Vera Acapulco
- Legal Name:
- Regina Club S.A. DE C.V.
- Resort sales locations
- Los Cabos, Puerto Vallarta, Cancun.
- Resort collections
- Aspen National Collections, Brooksville, FL & Grand Junction, CO
- Hotel Representatives:
- Claudia Perez, Sharon Hall
Legal name
Regina Club S.A. DE C.V. / Raintree Resorts International
Sales locations
Los Cabos, Puerto Vallarta, Cancun.
Collections
Aspen National Collections, Brooksville, FL & Grand Junction, CO
Representatives
Claudia Perez, Sharon Hall; Douglas Bech (President & CEO), Brian R. Tucker (Chief Operating Officer)
Common Complaints:
- All of their clients were imposed Special Assessments on one or several occasions which, in effect, doubled their yearly maintenances fees without stating the specific reason for the additional assessment fee.
- Raintree has increased their maintenance fees at higher rates than were outline in their contracts.
- Raintree Vacation Rentals.
Raintre Toll Free Phone number:
1-800-424-6532
Local Phone number:
317-805-9167
Corporate Address
10000 Memorial Dr Ste 480, Houston, TX 77024-3409
Raintree Vacation Club is a timeshare and vacation ownership company operating resorts across Mexico, the United States, and Canada. The company markets itself as a provider of innovative and flexible multi-resort timeshare and private residence club accommodations in more than fifteen select destinations. Its flagship properties are the three Club Regina resorts located in Mexico's most popular beach destinations: Los Cabos, Puerto Vallarta, and Cancun. The company also maintains a presence at Villa Vera Acapulco and operates collections in Aspen National (Colorado), Brooksville (Florida), and Grand Junction (Colorado).
In November 2024, Grupo Royal Holiday—one of the founding companies of AMDETUR and a major player in the Latin American vacation club industry—acquired Raintree Vacation Club, including its three iconic Club Regina resorts, which at the time served approximately 23,000 members. This acquisition expanded Royal Holiday's portfolio from 14 to 17 proprietary developments, adding 3,000 rooms across Mexico, the United States, and Argentina. Raintree Vacation Club members are also automatically members of RCI, the world's largest timeshare exchange network.
Members seeking to cancel their Raintree Vacation Club memberships have reported significant obstacles. One complaint filed with the BBB stated that exhaustive efforts to terminate a timeshare agreement were met with "constant evasion and administrative incompetence". Another member reported contacting Raintree twice to request cancellation, with no response or outreach from the company.
Unlike traditional deeded timeshare properties, Raintree Vacation Club operates on a Right-to-Use (RTU) or vacation club membership model. Some industry observers suggest that with RTU and travel club memberships, the most straightforward way out is simply to stop paying fees. However, this approach carries potential consequences, and members are advised to review their contracts carefully to understand termination clauses and obligations.
The timeshare industry as a whole faces structural challenge, including high-pressure sales tactics, complex contracts, and ongoing maintenance fee obligations. Raintree is not unique in these respects; many major timeshare companies have applied special assessments to maintain or improve property conditions.
The acquisition of Raintree by Royal Holiday in 2024 may signal changes ahead for the company. Whether this transition will lead to improvements in member experience, fee structures, or customer service remains to be seen. For current members and prospective buyers, careful review of contracts, realistic expectations about booking availability, and awareness of the company's history with Special Assessments are essential.
I can’t believe this is really happening. I can go on about once you’re an owner, you’re treated like **. But if you rent as a non-owner, you get whatever you want for a lot less. If I could sue them, I would.
I wish now I had never bought. But if you’re reading this and want to become an owner, run fast and do not buy: they will lie worse than anyone. All they want is a sale - they don’t care beyond that.
In November 2009, we upgraded our timeshare to what we thought was a two-bedroom, three-bath at Raintree Vacation Club. Well, truth be told, they switched it to a two-bedroom, two-bath standard. I was told that the proposal I signed or the floor plan I initialed which clearly stated, "Two-bedroom, Three-bath" didn't matter.
We bought timeshare at Raintree for £7,000. Since then, we have paid maintenance fees bi-annually. This has never gone down, only increased. Recently we were asked to pay an insurance to guarantee we got the week we bought. Am I the only one who thinks this is a cheek?
Upon receiving the first assessment in 2009, I just quit paying the Annual fee. Had 2 collection letters and immediately responded to them stating that I will not pay, and haven't heard from them for over 8 months. No phone calls either and no hit to my Credit Report. Either my "Refusal to Pay" letters were pretty convincing - or the collection agency was only hoping that it could use fear tactics to scare a small percentage of Raintree owners into paying back accumulated Annual Fees. I had my purchase paid in full, was able to use it a total of 5 times, so I just wrote it off as a loss and let them pound sand. Anyone who actually believes that this company is anything more than a scam probably also still believes they will be able to keep their doctor under Obamacare! Just accept the loss, don't make more annual fee payments, but DO respond to any Collection Letters since a non-response will taken as an acknowledgement that you owe the money.
Soy miembro de Club Regina o Raintree Vacation Club desde 1998 y actualmente me encuentro en una situación similar a la del señor Roberto quien publicó su caso en julio 26, 2012, 3:36 pm. ¿solo deseo saber si puedo contactarlo para saber si resolvió su problema?.
Por su atención, gracias.
En mas de una ocacion he hecho referencia de que no he utilizado los servicios que ya estan pagados y que la razon es por salud, desde el año 2009 fui operado del Corazon Abierto, no obstante me vi precionado por la empresa de cobros que utilizaron, quienes me prometieron interceder para que se diera mi contrato nunca utilizado por cancelado, y cancele mas de dos mil dolares de mantenimiento y ahora vuelven a la carga, sin tomar en cuenta mi situacion actual, ya no estoy trabajando, nunca he usado el servicio, los autorizo para que la vendan a otra persona, renuncio a lo cancelado, con todo y el pago innecesario de mantenimiento, pero por favor, reconsideren la situacion, dense por bien pagados con lo que ya recibieron del contrato y del mantenimiento y dejenme de cobrar, por que ya no tengo con que pagar mas.
I know a young fellow that used to work selling timeshares and after what he told me about them, I'd never even think of using them.
Debido a que perdi mi trabajo, me vi imposibilitado de continuar pagando la cuota de Mantenimiento, le avise a Raintree Vacation Club de mi situacion, mi intencion de cancelar o congelar mi membrecia hasta que estubiera en condiciones de pagarla nuevamente. La membrecia ya esta pagada al 100% solo ya no pude continuar pagando la cuota de mantenimiento. No me han dado una respuesta favorable a mi peticion, pero me llegan notificaciones de una tal CONCORD para que pague o de lo contracio se iniciaria un proceso legal en mi contra.. Haria un esfuerzo de continuar con la membrecia a partir de Enero 2014; pero desearia no me cobraran las cuotas de mantenimiento que no se pagaron ya que por no pagar no tenia derecho a reservar.
Got a letter in the mail today from Raintree Vacation Club of which we have been members for 6 years. They are whining about not being able to meet all the "upgrades" their members want, so they now have to charge an $820 "Special Assessment". This company is a joke. Every time we have tried to book a timeshare vacation with them we have either been unable to or have had to jump through major hurdles to do so.