RAINTREE VACATION CLUB Timeshare COMPLAINTS
Raintree Vacation Club, Club Regina, , Club Regina Los Cabos, Club Regina Puerto Vallarta, Club Regina Cancun, Villa Vera Acapulco
- Legal Name:
- Regina Club S.A. DE C.V.
- Resort sales locations
- Los Cabos, Puerto Vallarta, Cancun.
- Resort collections
- Aspen National Collections, Brooksville, FL & Grand Junction, CO
- Hotel Representatives:
- Claudia Perez, Sharon Hall
Legal name
Regina Club S.A. DE C.V. / Raintree Resorts International
Sales locations
Los Cabos, Puerto Vallarta, Cancun.
Collections
Aspen National Collections, Brooksville, FL & Grand Junction, CO
Representatives
Claudia Perez, Sharon Hall; Douglas Bech (President & CEO), Brian R. Tucker (Chief Operating Officer)
Common Complaints:
- All of their clients were imposed Special Assessments on one or several occasions which, in effect, doubled their yearly maintenances fees without stating the specific reason for the additional assessment fee.
- Raintree has increased their maintenance fees at higher rates than were outline in their contracts.
- Raintree Vacation Rentals.
Raintre Toll Free Phone number:
1-800-424-6532
Local Phone number:
317-805-9167
Corporate Address
10000 Memorial Dr Ste 480, Houston, TX 77024-3409
Raintree Vacation Club is a timeshare and vacation ownership company operating resorts across Mexico, the United States, and Canada. The company markets itself as a provider of innovative and flexible multi-resort timeshare and private residence club accommodations in more than fifteen select destinations. Its flagship properties are the three Club Regina resorts located in Mexico's most popular beach destinations: Los Cabos, Puerto Vallarta, and Cancun. The company also maintains a presence at Villa Vera Acapulco and operates collections in Aspen National (Colorado), Brooksville (Florida), and Grand Junction (Colorado).
In November 2024, Grupo Royal Holiday—one of the founding companies of AMDETUR and a major player in the Latin American vacation club industry—acquired Raintree Vacation Club, including its three iconic Club Regina resorts, which at the time served approximately 23,000 members. This acquisition expanded Royal Holiday's portfolio from 14 to 17 proprietary developments, adding 3,000 rooms across Mexico, the United States, and Argentina. Raintree Vacation Club members are also automatically members of RCI, the world's largest timeshare exchange network.
Members seeking to cancel their Raintree Vacation Club memberships have reported significant obstacles. One complaint filed with the BBB stated that exhaustive efforts to terminate a timeshare agreement were met with "constant evasion and administrative incompetence". Another member reported contacting Raintree twice to request cancellation, with no response or outreach from the company.
Unlike traditional deeded timeshare properties, Raintree Vacation Club operates on a Right-to-Use (RTU) or vacation club membership model. Some industry observers suggest that with RTU and travel club memberships, the most straightforward way out is simply to stop paying fees. However, this approach carries potential consequences, and members are advised to review their contracts carefully to understand termination clauses and obligations.
The timeshare industry as a whole faces structural challenge, including high-pressure sales tactics, complex contracts, and ongoing maintenance fee obligations. Raintree is not unique in these respects; many major timeshare companies have applied special assessments to maintain or improve property conditions.
The acquisition of Raintree by Royal Holiday in 2024 may signal changes ahead for the company. Whether this transition will lead to improvements in member experience, fee structures, or customer service remains to be seen. For current members and prospective buyers, careful review of contracts, realistic expectations about booking availability, and awareness of the company's history with Special Assessments are essential.
When my husband and I bought a timeshare at Raintree Vacation Club the salesman promise us a lot of things, we signed a document with all the promises. We didn´t read the contract again until we come back home and we realized that the paper signed with all the promises wasn´t with the rest of the package. We know for sure that the salesman took it.
I have more than one timeshare and I can afford all of them. I have never used my membership at Raintree. Can I cancel my Raintree contract?
Hola, tengo un tiempo compartido con Raintree (Regina) y no quiero pagar la Cuota Especial (Special Assesment). No establece en ninguna parte del contrato que estoy obligado a pagar montos especiales cuando a ellos se les ofrezca o necesiten. Habrá algo que se pueda hacer? Mi hermano también es dueño de una membresía vacacional.
I purchased a membership at raintree because I have 2 more memberships, but when I went to the presentation at regina club the seller told me that they could sell my other 2 memberships, so I thought that it would be an easy way to get rid of my other 2 timeshares and I bought a membership with raintree, the problem it ´s that the seller guaranteed me the sale of my other 2 memberships in 90 days. There has been more than 120 days and my 2 timeshare haven´t sold yet as the seller told me.
we purchased a membership for $3550, it is supposted that we were going to receive $1775 per year and at the end of two years we were going to recover what we invested and the rest of the money for the next years it would be a profit for us, until this moment we didn´t used the membership, we didn’t received profits and on the contrary we have had to invest more money for the maintenance fee.
We were misleaded to bought a membership by raintree, we bought it as a timeshare investment because the seller guaranteed us that the rent of our membership will be for sure, but that was only one of a thousand of lies that he told us, we tried to cancel our membership through Profeco but we were out of our 5 days recession period.
I went to Cancun to spend a wonderful vacations, but were ruined by Raintree, I really love Mexico but resorts like raintree are affecting the image of Mexico and now I don´t want to come back, I´m posting this because I want to prevent other tourists to be scammed like me , raintree sold me a membership, it was the worst deal I have ever done in my life, the salesman told me all kind of lies, he lie to me in order to get his commission, I don´t recommend raintree so if you go to Cancun stay away from this resort , you don´t want to be scammed like me and other tourists that I found on internet.
My parents are American seniors they are 80 years old and they were scammed by raintree, they lied to my parents to get their money, I want to help them to get a refund but I don’t know how, if anybody can help me, I will appreciate.
I purchased 10k in a membership at raintree, they promised me to rent my 4 weeks before may, today we are in July and they have not communicated with me, I don´t know what to do ,should I do something or should I continue waiting?
I want to get rid of my timeshare. It is paid off and 2010 fees are paid. I even paid an special assessment this year. I simply want out but I do not want to pay any upfront fees. I am tired of being taken advantage from timeshare scammers. If you represent me, would I pay only after the contract is cancelled?
Thanks?