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RAINTREE VACATION CLUB Timeshare COMPLAINTS

Raintree Vacation Club, Club Regina, , Club Regina Los Cabos, Club Regina Puerto Vallarta, Club Regina Cancun, Villa Vera Acapulco

RAINTREE VACATION CLUB Timeshare COMPLAINTS
  Legal Name:
Regina Club S.A. DE C.V.
  Resort sales locations
Los Cabos, Puerto Vallarta, Cancun.
  Resort collections
Aspen National Collections, Brooksville, FL & Grand Junction, CO
Hotel Representatives:
Claudia Perez, Sharon Hall

Legal name
Regina Club S.A. DE C.V. / Raintree Resorts International
Sales locations
Los Cabos, Puerto Vallarta, Cancun.
Collections
Aspen National Collections, Brooksville, FL & Grand Junction, CO
Representatives
Claudia Perez, Sharon Hall; Douglas Bech (President & CEO), Brian R. Tucker (Chief Operating Officer)

Common Complaints:

  • All of their clients were imposed Special Assessments on one or several occasions which, in effect, doubled their yearly maintenances fees without stating the specific reason for the additional assessment fee.
  • Raintree has increased their maintenance fees at higher rates than were outline in their contracts.
  • Raintree Vacation Rentals.

Raintre Toll Free Phone number:
1-800-424-6532

Local Phone number:
317-805-9167

Corporate Address
10000 Memorial Dr Ste 480, Houston, TX 77024-3409

Raintree Vacation Club is a timeshare and vacation ownership company operating resorts across Mexico, the United States, and Canada. The company markets itself as a provider of innovative and flexible multi-resort timeshare and private residence club accommodations in more than fifteen select destinations. Its flagship properties are the three Club Regina resorts located in Mexico's most popular beach destinations: Los Cabos, Puerto Vallarta, and Cancun. The company also maintains a presence at Villa Vera Acapulco and operates collections in Aspen National (Colorado), Brooksville (Florida), and Grand Junction (Colorado).

In November 2024, Grupo Royal Holiday—one of the founding companies of AMDETUR and a major player in the Latin American vacation club industry—acquired Raintree Vacation Club, including its three iconic Club Regina resorts, which at the time served approximately 23,000 members. This acquisition expanded Royal Holiday's portfolio from 14 to 17 proprietary developments, adding 3,000 rooms across Mexico, the United States, and Argentina. Raintree Vacation Club members are also automatically members of RCI, the world's largest timeshare exchange network.

Members seeking to cancel their Raintree Vacation Club memberships have reported significant obstacles. One complaint filed with the BBB stated that exhaustive efforts to terminate a timeshare agreement were met with "constant evasion and administrative incompetence". Another member reported contacting Raintree twice to request cancellation, with no response or outreach from the company.

Unlike traditional deeded timeshare properties, Raintree Vacation Club operates on a Right-to-Use (RTU) or vacation club membership model. Some industry observers suggest that with RTU and travel club memberships, the most straightforward way out is simply to stop paying fees. However, this approach carries potential consequences, and members are advised to review their contracts carefully to understand termination clauses and obligations.

The timeshare industry as a whole faces structural challenge, including high-pressure sales tactics, complex contracts, and ongoing maintenance fee obligations. Raintree is not unique in these respects; many major timeshare companies have applied special assessments to maintain or improve property conditions.

The acquisition of Raintree by Royal Holiday in 2024 may signal changes ahead for the company. Whether this transition will lead to improvements in member experience, fee structures, or customer service remains to be seen. For current members and prospective buyers, careful review of contracts, realistic expectations about booking availability, and awareness of the company's history with Special Assessments are essential.

To receive more information about Raintree timeshare complaints and how to cancel it, send a WhatsApp to +52 333 239 6589, fill in the form in the contact section or call us at +1 714 277 3662.

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Read what other timeshare scam victims say:
283 Complaints
  • Krisha LonedApril 12, 2012, 10:14 am

    I sent many emails to my salesman because I want to cancel my timeshare, after hundreds of emails, I thought he was tired of me and he finally answer me. I told him that I would not be paying anything further on the contract until the liquidation of my Velas timeshare is complete and until I have received the money promised.  I asked him to refund my down payment which they obtained by arranging for me to have a credit card. He answer me that he is not the responsible of the selling of my timeshare just like that and he  never touched the topic about my down payment, he believes that he can play with me , but  I´m not going to allow it.
     

  • marie humphreYApril 12, 2012, 10:14 am

    I also an a  Raintree timeshare owners who have seen maintenance fees nearly double since purchase.  When I call to ask how i could make the payment ON 'special assessment fee'.... i was told that i could make them monthly payments.. now i see that I have additional charges for collection and late fee's that add up to $150.00 on top of the $820, surprise of an unexpected 'special assessment fee'. this is maddness i could have payed my yearly maintanace fee if not for the additional 'special assessment fees now i have all these late fees collection  adding up.. I would love to get out of this time share & recoup some of my investment or stop the bills from accumulation 

  • Ili JunsApril 12, 2012, 10:14 am

    We bought a timeshare at Raintree. They told us that our current timeshare would sell in 90 days. The 90 days period has expired and they haven´t called us yet. We have seen numerous complaints about this company and wish to cancel. Is there anything you could do to help us to resolve this?

  • EmyApril 12, 2012, 10:14 am

    I signed a contract, for a raintree membership and an agreement for them to sell my Mayan Palace timeshare. They guaranteed me that my Mayan Palace timeshare would be sold in a maximum of 90 days. I have been calling Raintree and they don´t have any news about the sale of my property. I´m starting to get worried because that was 5 months ago.

  • TinaApril 12, 2012, 10:14 am

    We rencently went to Mexico and we were invited to a timeshare presentation at Raintree. We were lied in order to obtain $2,500 from us. We attempted to cancel our contract at Raintree within 5 days cancellation period but our request to cancel was not accepted. What can we do now to get rid of this contract?

  • SalvadorApril 12, 2012, 10:14 am

    Tengo más de 10 años con mi membresia y no había tenido ningún problema hasta hace como 1 año,  cada vez me piden más dinero y  creo que están inventándose los cobros. Yo si he utilizado mi membresia, pero no todos los años, no estoy interesado en que me regresen todo el dinero que he pagado, pero ya no quiero seguir pagando mantenimientos ni pagos extras. Que podemos hacer en mi caso?

  • Cristina Negrete RosasApril 12, 2012, 10:14 am

    Hace cuatro años compramos un tiempo compartido en Club Regina y quisimos cancelar inmediatamente. Nos negaron la cancelación puesto que nos había sido dada una membresía de "Segunda mano" por lo que nos dieron la opción de revenderla a alguien más. Hasta la fecha, no hemos logrado venderla a nadie puesto que nadie se interesa en algo como esto y quisieramos dejar de pagar pero tambpoco queremos que se nos afecte nuestro buró de crédito. Tienen ustedes una opción para librarnos de este mal?
    Gracias.

  • Alberto DelgadilloApril 12, 2012, 10:14 am

    Quisiera ver si me pueden apoyar a cancelar mi contrato con Rantree Vacation Club, He hablado con ellos y no dan opcion para cancelar de manera cordial, me dicen que deje de pagar por dos años y ellos despues se adjudican la membrecía obviamente con cargos de interes, molestias d ellamdas y cobros, etc

  • GuadalupeApril 12, 2012, 10:14 am

    Quisiera saber si me podrian ayudar. Tenia un tiempo compartido en Regina actualmente Raintree de Cancun.Un dia me hablaron que si no pagaba una cantidad de dinero lo iba a perder.. Esta cantidad era por que habia cambiado de dueño y estaban haciendo arreglos o ajustes. Yo no pague esa cantidad y se me dio de baja.

  • PeterApril 12, 2012, 10:14 am

    I have a timeshare from Raintree in Puerto Vallarta . Got it on March 31, 2010. Not completely paid off, but maintanance fees are up to date. . Cannot afford, resort will not take back.

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